XF***

Delivery Dec 14,2021 PM 14:17

How can I get this tablet in Nigeria? Do you by any chance have an authorized distributor I can buy from in my country?

Official mallDec 14,2021 PM 18:31

Hello, You can place an order on Aliexpress to buy our products, https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
have a nice day

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XF***

Goods Sep 02,2021 AM 03:46

Does it work with Gimp?

Official mallSep 02,2021 PM 18:38

Thanks for writing to us.
The Deco 02 can work with Gimp.
If you have any other questions, please feel free to contact us.

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No***

Goods Mar 02,2021 AM 04:40

Does this work with an HP Chromebook? And is it compatible with Ibis paint and FlipaClip?

Official mallMar 03,2021 PM 14:54

Thanks for your inquiry.
The Deco 02 can work with Ibis paint and FlipaClip, but it doesn't support Chromebooks.
You can purchase our Chromebook compatible tablets at https://www.storexppen.com/topic/40.html
If you have any other questions, please feel free to contact us.

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Sa***

Goods Jan 13,2021 PM 13:21

Does this tablet support tilt function?

Official mallJan 13,2021 PM 15:24

Thanks for writing to us.
Deco 02 tablet doesn't support tilt function.
If you are looking for a tablet that supports tilt function, then Deco 01V2 or Deco Pro is recommended.
If you need further assistance, you are welcomed to contact us again.

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Jo***

Goods Apr 25,2020 PM 20:39

Is the tablet compatible with FireAlpaca and Krita?

Official mallApr 27,2020 PM 14:14

Thanks for your inquiry.
Yes, our Deco 02 tablet supports FireAlpaca and Krita.
If you have any other question, please feel free to contact us.

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Jo***

Goods Apr 24,2020 PM 16:08

Hello, when will the tablet be back in stock?

Official mallApr 24,2020 PM 16:25

Thanks for your inquiry.
Our Deco 02 will back in stock on 30th April.
Hope this helps.
If you have any other questions, please feel free to contact us.

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Da***

Customer service Feb 22,2020 AM 07:11

Hi, I have big problem with how can I buy deco2 from the storexxpen.com in my country (Iran), I mean payment and delivery issues
Pls, if you have any suggestions, send an email to me
Tnx

Official mallFeb 22,2020 AM 10:00

Thanks for your inquiry.
You can purchase our products to Iran at the link: https://shop.cgnation.ir/
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Ra***

Goods Dec 07,2019 AM 11:43

What about android devices ,is it support ? if not , so why !
May it come in future ?
Please solve this problem with an software update ,
Android compatibility is very very useful ...

Official mallDec 07,2019 PM 16:26

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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St***

Payment Nov 20,2019 AM 06:50

Is there a way to buy xp pen products from Argentina AND pay with paypal? (Aliexpress doesnt seem to accept paypal) Thanks in advance

Official mallNov 20,2019 AM 11:11

Dear Stéfano Bergami Mansilla,
Thanks for writing to us.

Sorry, but we can't ship to Argentina due to the custom issue.

But we have a distributor in Argentina, here is the contact info: Federico Casanegra, email: fede@mundofix.com

Thank you so much for your understanding.

Hope it’s helpful to you.

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St***

Delivery Oct 16,2019 AM 08:19

Hello, would love to know if you guys can ship to Argentina, and if not: whats the best recommendation to safely buy your products from here?
Thanks a bunch for making affordable and high quality tools for digital artists. If it werent for you guys I wouldnt have the chance to start at all.

Official mallOct 16,2019 PM 14:49

Dear Stéfano Bergami Mansilla,

Thank you for your interest in our XP-Pen products.

You can buy Deco 02 to Argentina from this link: https://www.aliexpress.com/item/32880464587.html?spm=2114.12010612.8148356.1.76cb12c9pSMhGb

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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El***

Goods Oct 13,2019 AM 08:59

Hello, I was wondering do any of the tabs available compatible with I iPad Pro 3rd gene?

Official mallOct 14,2019 AM 11:51

Dear Elijah Williams,

Thank you for your interest in our XP-Pen products.

Sorry, the Deco 02 can only support Windows 10/8/7(32/64bit)and MAC OS 10.10 and above. Deco 02 is not compatible with the iPad.

Thank you for your understanding.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ku***

Goods Aug 20,2019 PM 18:51

Can the eraser still be usable in the Newest photoshop cc 2019? And where do you ship from btw?

Official mallAug 21,2019 PM 12:30

Dear Kuro Usagi, thank you for your interest in our XP-Pen products. For Deco 02, the eraser can be usable in the Newest photoshop cc 2019. And for different countries, we may ship from warehouses in different countries. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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d ***

Goods Jul 14,2019 PM 21:24

Hi.Is XP Deco 02 work in TV paint

Official mallJul 15,2019 AM 11:15

Dear d deepak, thanks for your message. Since the tablet doesn't have any programs in it, so it must be connected with computer because they can't work alone without computer. Hope it’s helpful to you. Thanks for your understanding.

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Ar***

Customer service Jun 17,2019 PM 19:49

This is just a request from a Linux Customer. I understand that Your Proprietary Driver's Source code can't be revealed. Can you please make your drivers to accept all configurations of buttons (Shortcuts) from the XML configuration file? So that we can configure all in the XML file. Please don't lock down features for Linux Users. I hope you understand.

Official mallJun 19,2019 PM 17:31

Dear Arun Kumar, do you want to be able to set your own shortcuts in the Linux driver code? Sorry that we are unable to provide such permission. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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