Ch***
Goods Apr 11,2018 PM 20:29
Hello, I have two questions:
I only have USB-A on my computer. Is it compatible? Do I have to buy USB-A to USB-C adapter?
And can I ask how long would it take to deliver it to Czech Republic?
Official mallApr 12,2018 AM 10:46
Hello, dear customer
Thanks for your letter.Yes it is compatible with USB-A port, you don't need to buy the adapter.
And because different product uses different logistics, could you pls tell us which product you want to buy?
If you want to buy Artist series, it usually takes about 7-14days.
If you want to buy Star series or Deco series, using small parcel delivery usually takes about 15-30 days, using express delivery usually takes about 7-14 days.
Thank you.
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Ol***
Goods Apr 11,2018 PM 15:04
Hello! I'm wondering will there be an accessories for this tablet model? In particular, I am interested in protective film with a smooth efect.
Official mallApr 11,2018 PM 17:45
Hello, dear customer Deco 03 doesn't have a protective film, we don't sell protective film. Deco 03 comes with a stylus and drawing gloves.
Thank you so much for your understanding.
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Ma***
Delivery Apr 09,2018 PM 22:23
Hi, I would like to know how long is gonna take the shipping to Japan?
Official mallApr 10,2018 AM 11:32
Hello, it takes about 5-7 days.
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Vi***
Goods Apr 08,2018 AM 10:56
Hey there, is there a way to adjust the pressure sensitivity on the Deco 03? I don't see any option in the settings menu, and it takes a lot of force pressing down to get the brushstrokes I want. Please help!
Ak***Apr 09,2018 PM 14:38
Grab the dots on the pen pressure graph in the Click Sensitivity section of the drivers. That's how you adjust the pen pressure. I suggest moving the top dot to the top-middle, and the middle dot to between the top and bottom dot.
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fa***
Delivery Apr 07,2018 AM 04:26
how long would it take to ship to indonesia?
Official mallApr 07,2018 AM 09:16
Hello, if you choose small parcel delivery it usually takes about 10-30 days, but if you choose express delivery it takes about 7-14 days.
Thank you so much for your understanding.
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Se***
Delivery Apr 03,2018 PM 13:48
Hi, is this item currently shipping? And if so how long would it take to ship to New Zealand?
Official mallApr 03,2018 PM 17:24
Hello, Sean
Yes Deco 03 is available now. It usually takes about 20-40 days if using smal parcel delivery.
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Ma***
Delivery Apr 01,2018 AM 04:04
Hello, I have 2 questions:
1. how good does it support Ultrawide monitors(2560x1080) and does the software allow me to choose a specific part of my monitor to draw on?
2. how long will it take to ship to The Netherlands? I saw that france takes 15-35 days. but I wouldnt mind paying a bit for a faster delivery
Official mallApr 02,2018 PM 12:13
Hello, 1. yes it supports Win 7 or above and Mac OS 10.8 or above, and you could choose a specific part of my monitor to draw on.
2. it usually takes about 20-40 days to arrive in Netherlands, and we will release a new service in the near future that you could choose the faster logistics by paying extra money.
Thank you so much for your understanding.
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Ya***
Delivery Mar 30,2018 AM 11:25
Hello, I'm very interested and I want to know how long would it take to deliver it to Phoenix, Arizona.
Official mallMar 30,2018 PM 18:14
Hello, if shipping to US and Deco 03 is in stock in US warehouse, it usually takes about 7-10 days to arrive.
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Ва***
Goods Mar 26,2018 AM 06:18
Good day. 23.03 I have issued an order for you, as soon as the export from the warehouse is completed and delivery is made, I am from Russia.
Official mallMar 26,2018 PM 15:01
Hello, what can we help you? If you have any problems pls feel free contact this mail: lmy@xp-pen.com
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Ва***
Delivery Mar 25,2018 PM 20:35
Доброго времени суток. 23.03 оформил у вас заказ, как скоро будет осуществлен вывоз со склада и совершена доставка, я с России.
Official mallMar 26,2018 PM 15:02
Hello, what can we help you? If you have any problems pls feel free contact this mail: lmy@xp-pen.com
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Ri***
Payment Mar 25,2018 AM 01:37
I live on a limited income and i was trying to plan my budget out can you tell me if there is any tax when shipped to California and if so how much.
Official mallMar 26,2018 AM 10:07
Hello, dear Richard
If you want to buy Deco 03, according to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.
However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.
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AB***
Delivery Mar 23,2018 AM 04:54
Good day. I am very interested in upgrading my Wacom Intuos Art to a XP-PEN Deco 03, but I live in South Africa. It looks like XP-PEN does have a store in here South Africa ( http://www.xp-pen.co.za/ ). So I have 2 questions, firstly are you planning on shipping to South Africa as well (please)? And secondly, is that listed website an official XP-PEN store?
Official mallMar 23,2018 PM 15:22
Hello, dear customer
Thank you so much for your interested in our brand.
Sorry we don't ship to South Africa because we have dealer in South Africa ( http://www.xp-pen.co.za/ ).
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Cé***
Delivery Mar 22,2018 AM 00:32
Is there any additional costs (ex: customs, taxes..) when shipping to Canada, Québec?
Official mallMar 22,2018 AM 11:30
Hello, dear customer According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry. However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.
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Ge***
Goods Mar 21,2018 AM 07:10
i would like to know if it is possible to buy it from mexico
Official mallMar 21,2018 AM 10:28
Hi, dear customer
Sorry we don't ship to mexico, and we don't have store in mexico.
Thank you so much for your understanding.
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Ir***
Goods Mar 21,2018 AM 06:38
Hi, when will the deco3 be available at aliexpress? thanks
Official mallMar 21,2018 AM 10:31
Hi, thanks for interested in this item. Deco 03 will be available in next month in Aliexpress
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