Lu***

Delivery  Aug 09,2018 AM 06:41

Hi, i would like to know how long does it take to come to Portugal.
Thanks!

Official mallAug 09,2018 PM 12:39

Hello, thanks for your asking.
If shipping Deco 03 to Portugal, it takes about 10-30 days to arrive.
Thank you so much for your understanding.

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A ***

Goods  Aug 09,2018 AM 04:00

Hi Does this tablet work with OneNote and other microsoft softwares eg. word, powerpoint, etc?

Official mallAug 09,2018 AM 10:08

Hello, thanks for your asking.
Yes it can work with OneNote and other microsoft softwares.
Hope it is helpful to you.

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wo***

Goods  Jul 21,2018 PM 21:27

Interested in buying but have two questions. (1) Is there stock available now? (2) How long will it take to deliver to Singapore?

Official mallJul 23,2018 PM 18:34

Hello, yes Deco 03 is in stock now, and it takes about 10-30 days to arrive.

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Ma***

Delivery  Jul 17,2018 PM 12:08

Do you have any online shop for Iran?

Official mallJul 17,2018 PM 18:46

Hi, you could buy the product from our official store in Aliexpress.
Here is the link: https://xp-pen.ru.aliexpress.com/store/1910017
Thank you.

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Al***

Goods  Jul 12,2018 AM 07:22

is the deco 03 compatible with animation software like ADOBE ANIMATE CC?

Official mallJul 13,2018 AM 10:08

Hi, Alexandria
Thanks for asking.
Pls tell us what version of the Adobe animate CC, and the OS of your computer.
Thank you in advance.

Al***Jul 15,2018 AM 04:34

the latest version, v18.0 I believe. And I am running windows 10.

Official mallJul 17,2018 PM 18:32

Hi, yes Deco 03 supports the latest version of Adobe animate CC.
Thank you.

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Zo***

Delivery  Jun 28,2018 AM 03:11

hi, I live in Hungary. Can you send the item from EU stock tax free way? How can set EU stock in the order? I don't want order from outside of EU. Regards

Official mallJun 28,2018 PM 18:41

Hello, yes we could ship it from EU warehouse if it is in stock.
But it is shipped from EU warehouse randomly, you could leave message to us.
Thank you.

Zo***Jun 29,2018 AM 02:02

You have item in stock now? If there is and I order now and i send a mail for you with order number then do you send from EU WH?

Official mallJun 29,2018 PM 15:08

Hello, if you want to ship from EU warehouse, you also need to choose express delivery, because shipping from EU warehouse, the shipping fee is a little expensive.
Thank you.

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El***

Delivery  Jun 24,2018 PM 17:15


Hello, It's very sad that there is no delivery to Russia

Official mallJun 25,2018 PM 19:05

Sorry we don't ship to Russia, but you could buy from XP-Pen official store in Aliexpress, they can ship to Russia.
Hope it is helpful.
Thank you.

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Mi***

Delivery  May 18,2018 PM 23:34

How long will it take to arrive to Montenegro?

Official mallMay 19,2018 AM 09:49

Hello, dear customer
If shipping Deco 03 to Montenegro, it usually takes 15-30 days to arrive.
Hope it is helpful to you. Thank you.

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Mi***

Delivery  May 13,2018 AM 01:57

Hello, how long will it take to arrive in Montenegro and will there be a tax fee?

Official mallMay 14,2018 PM 14:16

Hello, dear customer
Thanks for interested in our product. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.
However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.

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Ma***

Delivery  May 01,2018 PM 20:22

Hello! Sweden recently came with a new tax fee for packages outside of EU.
So I'm wondering if you know where it's sent from and if there's a tax fee?

Official mallMay 03,2018 PM 17:38

Hi, thanks for your asking.
If Deco 03 is in stock, then we will ship Deco 03 from EU warehouse. Thank you. :)

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Ke***

Goods  Apr 30,2018 PM 18:30

does the Deco 03 come with a charger? If not, do I have to buy the charger seperately and if so what charger is suitable?

Official mallMay 01,2018 AM 08:55

Hi, yes Deco 03 comes with a charger, so you don't need to buy it separately.

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An***

Delivery  Apr 27,2018 PM 18:40

im interested in buying the xpen deco 03. i want to make sure that the shipping to greece is free and get an estimate on how long it would take to arrive. thanks in advance

Official mallApr 27,2018 PM 22:02

Hello, dear customer
Thanks for your asking.
Yes we can shipping to Greece.The shipping fee is free but if shipping to Greece needs to pay Tax fee.
It takes about 15-30 days to arrive in Greece.
Hope it is helpful to you. Thank you.

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Je***

Delivery  Apr 19,2018 AM 09:11

Hello, I'm very interested and I want to know how long would it take to deliver it to Delano California

Official mallApr 19,2018 AM 11:50

Hi, dear customer
Thanks for interested in our product. If shipping Deco 03 to US, it usually takes about 5-10 days to arrive.

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Hi***

Goods  Apr 12,2018 PM 23:16

I'm trying to choose between the Deco 01 and Deco 03. Can the lithium battery in the Deco 03 be changed? If not, what is the expected life of the tablet? Can the tablet still be used by plugging in the USB when the battery no longer holds a charge?

Official mallApr 13,2018 PM 17:27

Hello, dear customer
Sorry the battery in Deco 03 can't be changed. Yes the tablet can be used by plugging in the USB when the battery no longer holds a charge.

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Ji***

Delivery  Apr 12,2018 AM 06:21

Hello, I'm very interested in the Deco 03 and was wondering how long would it take to deliver to the United Kingdom? Thank you in advance

Official mallApr 12,2018 AM 10:52

Hello, Jihad
Thanks for interested in Deco 03, it usually takes about 7-14 days.

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