XF***

Goods Nov 16,2023 AM 00:12

I want to buy 2 tablets, one for me and one for my friend, but we work in the same office. Will the wireless mode work for us or only the usb?

Official mallNov 16,2023 PM 14:21

Hello

DECO 03 needs to be paired before use. Generally, the two products will not interfere.

If you are still worried, you can buy different models of pen drawing tablet, such as Deco LW, which is also wireless.

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XF***

Goods Jul 10,2021 AM 04:21

Does this tablet support tilt like the Deco 01 V2?

Official mallJul 10,2021 PM 18:32

Thanks for your inquiry.
The Deco 03 doesn't support tilt function.
If you have any other questions, please feel free to contact us.

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XF***

Goods May 22,2021 PM 19:24

Hi, is it possible to use it with handwriting software (Notability, Foxit Reader, ...)?

Official mallMay 25,2021 PM 16:13

Thanks for your inquiry.
Yes, it can work with handwriting software Notability and Foxit Reader.
If you have any other questions, please feel free to contact us.

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Lu***

Goods Sep 16,2020 AM 08:09

How long does it take to ship to California ?

Official mallSep 16,2020 PM 17:31

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped. The shipping time of pre-sale product refer to the product page.
If you have any other questions, please feel free to contact us.

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Lu***

Goods Sep 16,2020 AM 08:02

Is this product compatible with Window 10s and Adobe Photoshop CC 2019 app?

Official mallSep 16,2020 PM 17:27

Thanks for your inquiry.
Yes, our tablet supports Window 10s and Adobe Photoshop CC 2019 app.
If you have any other question, please feel free to contact us.

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Ab***

Goods Aug 03,2020 AM 04:57

I'm looking to buy this tablet to use wirelessly in my classroom. Does the tablet experience any glitching or distance limitations with the wireless connection?

Official mallAug 03,2020 PM 14:54

Thanks for your inquiry.
Our Deco 03 wireless use limit is 10 meters.
If you have any other question, please feel free to contact us.

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Zo***

Delivery Jun 03,2020 PM 12:16

Hi! I ordered the Deco 03 on May 31, when will I receive it? I'm in California.

Official mallJun 03,2020 PM 14:09

Thanks for your inquiry.
The shipping time ranges from 7-15days.To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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sc***

Goods Apr 02,2020 PM 14:43

so around this time last year i got this tablet and the dial was sort of detached from the tablet igues from shipping and occasionally it will pop of [i was careful with it because of the dial knowing it can pop of] but recently it will detect the opposite rotation i did notice the small metal disc was bent. i know that this probably violates warrant. i just want help to fix this like send a new metal disc or a tutorial on ways to fix it like a troubleshoot. but other than that it's a really good tablet all of the other parts lasted. if you can help that will be good.

Official mallApr 02,2020 PM 15:58

Thanks for writing to us.
We have read your review carefully. In XP-PEN, we care about the customer's experience in the use of our product, and we strive to provide even better products and services, and your opinion can bring us here.
Can you send a video to our tech support team: service@xp-pen.com to express the problem of your product? They will provide professional help.
If you have any other questions, please feel free to contact us.

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Er***

Delivery Mar 15,2020 PM 16:48

Hello, how can i buy this. I'm from Mongolia

Official mallMar 16,2020 AM 11:27

Thanks for your inquiry,
You can purchase our product to Mongolia at the link: https://www.ebay.com/usr/leadingtablet
Hope this helpful to you.
If you have any other question, please feel free to contact us.

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Ed***

Goods Feb 20,2020 PM 15:54

I just wanted to check one more time before I order the product that the deco 3 is compatible with Mac OS and that the tablet can be used with ZBrush

Official mallFeb 20,2020 PM 16:29

Thanks for your inquiry.
The Deco 03 supputs Mac OS X 10.10 and higher and it can work with ZBrush.
Hope this helps.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Sa***

Goods Dec 14,2019 AM 01:11

Will I need to already have some sort of art/design application on my computer to use this? Or does the product come with one? I’m new to computer design

Official mallDec 14,2019 PM 18:17

Hi Samantha,

Yes. You need to have softwares like Sai or Photoshop on your computer to use our tablet or display. We are compatible with most design and drawing software on the market. Also, we have bonus softwares come with some of our products. You can check this link for the details: https://www.storexppen.com/topic/19.html

I hope this can answer your question.

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Le***

Delivery Oct 22,2019 AM 05:22

Hi, How long will it take to arrive to Miami?... Will you give me some tracking number ? thank you.

Official mallOct 22,2019 PM 19:13

Dear Lehis De Queiros,

Thank you for your interest in our XP-PEN products.

It takes 3-7 days to arrive the USA.

And there will be a tracking number when it appears we will send it to your mail asap.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Le***

Payment Oct 22,2019 AM 04:50

Hello, Do I receive some digital invoice after after the purchase order has been agreed? thanks.

Official mallOct 22,2019 PM 19:11

Dear Lehis De Queiros,

Thanks for your inquiry.

Yes, if you want an invoice, you could write the invoice header, but if you don't want the invoice, you don't need to write it. The same as "order mark", if you want to leave a message to seller, you could write. If not, you don't need to write.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ah***

Customer service Oct 05,2019 AM 02:26

Hallo, this is official website for indonesia?
http://xp-pen.id/product/deco-03/
Thanks

Official mallOct 10,2019 PM 19:55

Dear Ahmad Najiullah,

Thank you for your interest in our XP-Pen products.

If you want to buy in India, you can buy products from the distributor in India, here is the link: http://xp-pen.co.in/

Thank you so much for your understanding.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Só***

Delivery Jul 30,2019 AM 04:30

Hello there! I have a doubt: I want to purchase a Deco 03 Graphic Tablet, Do you guys deliver to Portugal through this website? Because this website has more options and I wanted to purchase from here.

Official mallJul 30,2019 AM 10:56

Dear Sónia Correia, I'm sorry, we don't ship to Portugal this website. And if you want the accessories, you can also buy them from this link: https://www.storexppen.de/list/7.html Hope it’s helpful to you. Have a nice day : )

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