Sa***
Payment Jul 06,2018 PM 19:09
How do i know the product is here? My current payment status is completed but im not sure what that means.
Official mallJul 07,2018 AM 09:51
Hello, more details about order status, please contact the mail: lmy@xp-pen.com.
Please tell them your order number so that they could help you check your order.
Thank you.
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Ca***
Delivery Jul 03,2018 AM 08:44
Hi, Do you ship to Mexico?
Official mallJul 03,2018 PM 15:24
Hello, sorry we don't ship to Mexico because of the customs fee reason and logistics reason.
Your understanding is much appreciated.
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Sa***
Customer service Jul 02,2018 PM 23:20
How long would it take to send it to Finland? Just bought it and i cant wait to start using it.
Official mallJul 03,2018 PM 14:58
Hello, dear Santtu
Thanks for interested in our products.
It usually takes about 10-30 days to arrive.
Thank you so much for your patience.
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An***
Delivery Jun 28,2018 AM 00:00
How long does it take to deliver to the Netherlands? And there is no auto-sleep function right?
Official mallJun 28,2018 PM 18:30
Hello, dear Anon
If shipping Star G640 to Netherlands, it usually takes about 10-30 days to arrive.
Sorry it doesn't have auto-sleep function.
Thank you.
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Ho***
Delivery Jun 25,2018 AM 00:12
My product has been processed in transit facility in Germany for about 4 days. That is normal right so I assume that my product will take around 20-30 days to be sent to me in Singapore?
Official mallJun 25,2018 PM 19:06
Hi, yes if shipping G640 to Singapore, it takes about 10-30 days to arrive.
Thank you so much for your patience.
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Ch***
Goods Jun 21,2018 AM 09:10
How long does it take to deliver to the united kingdom?
Official mallJun 21,2018 PM 19:55
Hi, Charlie
If shipping G640 to UK, it usually takes about 10-30 days to arrive.
If you want it arrive fast, you could choose the express delivery option but there has some possible to pay the customs fee if using express.
Thank you.
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Th***
Delivery Jun 20,2018 AM 01:07
How long does it take to deliver this to Norway with express delivery?
Official mallJun 20,2018 AM 10:30
Hello, dear Tom.
thanks for your asking.
It takes about 7-10 days to arrive. But if using express delivery there has some possible to pay the customs fee.
Thank you.
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Ka***
Delivery Jun 13,2018 AM 03:37
I am in Turkey. How long would it take to arrive?
Official mallJun 13,2018 PM 19:22
Hello, if shipping Star G640, it usually takes about 15-30 days to arrive.
Thank you.
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Ho***
Payment Jun 12,2018 PM 13:16
Why is there an additional 9 dollar tax, making the total 50$
Official mallJun 12,2018 PM 15:48
Hello, dear customer
If shipping to Europe country, buyer needs to pay the TAX fee.
Thank you for your understanding.
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Al***
Delivery Jun 09,2018 PM 20:43
Hello, how long would it take to deliver the Star G640 to Sweden using Express Delivery?
Official mallJun 12,2018 PM 14:52
Hello, if shipping to Sweden, it takes about 7-10 days using express delivery. But using express delivery may need to pay the customs fee.
Thank you so much for your understanding.
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An***
Delivery Jun 02,2018 PM 20:59
Hey, do you ship to Finland? If so, how long would it take to arrive?
Official mallJun 05,2018 PM 16:29
Hello, yes we can ship to Finaland. What product do you want to buy?
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Ja***
Delivery May 20,2018 AM 09:22
Can it delivered to Indonesia?
Official mallMay 21,2018 AM 10:03
Hello, sorry we don't ship to Indonesia. But we have dealer in Indonesia. Here is the link: http://xp-pen.id/
Hope it is helpful to you. Thank you.
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je***
Delivery May 06,2018 PM 23:15
How long would it take to deliver the item to belgium ? :)
Official mallMay 07,2018 AM 10:34
Hello, thanks for your asking.
It takes about 15-30 days to arrive.
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al***
Goods May 05,2018 AM 05:44
Hi,
does this support palm rejection ? I mean, can I rest my hand on the active area while writing ?
Official mallMay 05,2018 AM 09:49
Hello, thanks for your asking. Our tablets need to work with stylus, so it is OK if you rest your hand on the active while writing.
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Ad***
Payment Apr 22,2018 AM 09:44
I have attempted to buy this item, but the payment was unsuccessful. I use a visa debit card and payed through PayPal. Any help?
Official mallApr 24,2018 AM 09:43
Hello, Adam
Thanks for asking us. Pls make sure your VISA card can be used normally.
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