An***

Delivery  Oct 09,2020 PM 22:44

How long would it take to ship to Maryland because I just bought one a few days ago I know its going to take more than a week because of corona but Im wondering when will it come

Official mallOct 10,2020 PM 14:12

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Ba***

Delivery  Oct 09,2020 PM 13:25

Does this ship to the country Vietnam?

Official mallOct 09,2020 PM 14:14

Thanks for your inquiry.
You can purchase our product to Vietnam at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

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Lo***

Goods  Sep 08,2020 PM 21:12

Are you guys still selling the Rev A version of this tablet, and if so, how do i make sure i receive the Rev A version and NOT the rev B version?

Official mallSep 09,2020 PM 14:46

Thanks for your inquiry.
The older Star G640 has a higher RPS (up to 266hz), and the newer G640 has better pen pressure, and you can draw lines more precisely.
In short, if you want to buy Star G640 for gaming, then we recommend the older version, vice versa, we recommend that you purchase the newer version for artistic creation.Hope above information helps you make a decision. If you decide to purchase the older version of Star G640. Please don’t forget to make an order remarks: older version of Star G640/Rev A version Star G640 . Then we will arrange it for you.
If you have any other questions, please feel free to contact us.

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An***

Delivery  Sep 05,2020 PM 14:23

How can I ship it to Brazil? It doesn't have the option in the cart and I need the old revision, wich only sells through here

Official mallSep 05,2020 PM 19:46

Thanks for your inquiry.
You can purchase our product to Brazil at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

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Su***

Payment  Aug 21,2020 AM 04:03

My school system, Anderson Community Schools, would like to purchase 2 Star G640 Sketch pads. 1. Is there education pricing? 2. Do you accept purchase orders?

I would like a quote if the answer is yes to the second question., please.

Official mallAug 22,2020 PM 12:16

Thanks for your inquiry.
Sorry, but we are not able to provide an education discount during our anniversary sales event.
If you have any other questions, please feel free to contact us.

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AJ***

Goods  May 12,2020 AM 05:00

how do i get the adapter to connect the tablet to my phone because from all the videos i have watched not one person had it

Official mallMay 12,2020 AM 09:53

Thanks for your inquiry.
Our Star G640S Android comes with 1pc*USB to USB-C adapter and 1*pc USB to micro USB adapter.
Hope this helpful to you.
If you have any other question, please feel free to contact us.

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AJ***

Goods  May 12,2020 AM 04:22

I was wondering what exactly comes with this package? because in one of the clips i see that you can connect it to your phone but before i jump to buy for it i want to ask.

Official mallMay 12,2020 AM 09:41

Thanks for your inquiry.
The Star G640 Sketch comes with 1pc*usb cable, 1pc*passive pen, and 8pcs* replacement nibs.
It cannot be connected to phone while the Star G640s Android can.
Here is the link: https://www.storexppen.com/buy/star-g640s-android.html
If you have any other questions, please feel free to contact us.

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Ci***

Delivery  Apr 20,2020 AM 01:38

How long will it take to ship to United States?

Official mallApr 20,2020 PM 17:42

Thanks for your inquiry
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 7-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
The shipping time of presale product refer to the product page.
If you have any other questions, please feel free to contact us.

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Sh***

Customer service  Mar 31,2020 AM 05:03

Will this work with MacBook Pro model(A1707)? Will it work with photoshop 2020?

Official mallMar 31,2020 AM 10:23

Thanks for your inquiry.
The Star G640 Sketch can work with MacBook Pro model A1707 and Photoshop 2020.
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

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Ar***

Goods  Mar 29,2020 AM 11:45

What is the pen clipper used for? I am having trouble understanding how it is used with the pen.

Official mallMar 30,2020 PM 15:47

Thanks for your inquiry.
The pen clipper is a tool that can help you remove the nib from the front of the stylus.
Hope this clarifies the issue.
If you have any other question, please feel free to contact us. We are always happy to help you.

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Zh***

Goods  Mar 16,2020 AM 11:51

Does the g640 work with Medibang Pro Paint and Medibang Jump?

Official mallMar 16,2020 PM 14:49

Thanks for your inquiry.
Yes, the Star G640 Sketch can work with Medibang Pro Paint and Medibang Jump.
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

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Ng***

Goods  Feb 25,2020 AM 08:58

how long does it take to vietnam?

Official mallFeb 25,2020 AM 09:40

Thanks for your inquiry.
Sorry, but we can't ship to Vietnam due to the customs issue.
Sorry for the inconvenience caused.
If you have any other questions, please feel free to contact us.

Ng***Feb 25,2020 AM 11:59

ok in viet nam also has xp pen store but it was 64,7$ !!!!!!!!

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An***

Delivery  Dec 29,2019 PM 15:27

How long does it take to ship to Missouri?

Official mallDec 30,2019 PM 15:30

Thanks for your inquiry.
Our shipping time to Missouri ranges from 3-9days.
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Ka***

Goods  Aug 26,2019 AM 05:14

Can I use it all my Office 2016 products? I am planning for online tutoring as well, hope this will be useful for that

Official mallAug 29,2019 PM 16:06

Dear Karthikeyan Balasubramanian, the Star G640 Sketch can support Office 2016. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Li***

Delivery  Aug 05,2019 PM 22:22

Why can I no longer ship to Taiwan?

Official mallAug 06,2019 AM 10:24

Dear Lin Jerry, thank you for your interest in our XP-Pen products. Sorry, due to policy adjustments we don't ship to Taiwan now. Or you can call this number and make a purchase in Taiwan. Here is the number: 886-2-87805615. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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