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Goods  Nov 01,2024 PM 12:12

I have an issue with my tablet/pen. I never had the software installed for it, and was able to draw fine. I was curious and installed the software, and shortly after, my pen started lagging. I usually use it to play gartic on browser with friends, but now it's almost impossible due to the lag. I uninstalled the XPPEN software, but it still lags. Is there anything I can do?

Official mallNov 01,2024 PM 18:01

Hello

We're sorry to hear there's a problem with your product. We'd be happy to help you resolve this issue.

Our technical team will contact you as soon as possible to provide professional assistance.

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Customer service  Aug 04,2024 PM 18:28

How do I check if my tablet is rev A or B?

Official mallAug 05,2024 PM 14:29

Hello

Star G640 Rev B is compatible with Chromebook, but Rev A is not.

You can distinguish the models by whether they can connect to Chromebook.

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Goods  Jul 31,2024 PM 22:37

I was looking to buy the tablet for Osu, but the Amazon shop doesn't have the option for Rev A or Rev B. If I buy the tablet from Amazon how do I ensure I will receive the Rev A?

Official mallAug 02,2024 AM 09:22

Hello

Rev A version has been discontinued and only a small amount is available.

The version sold on Amazon's official online store is Rev B version.

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Goods  Feb 15,2024 AM 01:15

What is the trick to get the pen to write ON the tablet? I have the STAR G640. My pen will not make contact with the tablet, it just hovers over it. This makes it very difficult to write.

Official mallFeb 18,2024 PM 17:50

Hello

Please provide a video of the stylus problem and send it to service@xp-pen.com.

Technical engineers will provide you with professional help.

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Goods  Apr 09,2023 AM 11:44

Are you able to exchange the Rev. B model for the Rev. A model?

Official mallApr 10,2023 PM 17:36

Hello,

Please contact our technical support email (shop@xp-pen.com)

Our customer service staff will further handle it for you.

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Goods  Mar 31,2023 AM 09:35

Do you sell it in the Dominican republic?

Official mallApr 11,2023 PM 16:19

Hello

We are very sorry that we are unable to ship to the Dominican Republic.

Thank you for your understanding and support.

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Payment  Sep 24,2022 AM 01:10

If I have a G640 Rev A, can I just return it and get a Rev B for free? Just wondering!

Official mallSep 26,2022 AM 10:03

Yes, you can return it and get a Rev B.

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Goods  Feb 20,2022 AM 06:35

XP Pen Star640 - Does rev A and Rev B draw well? Should I feel remorse over ordering A instead of B?

Official mallFeb 21,2022 PM 16:54

The main differences between the RevA Star G640 and RevB Star G640 are as follows.
The RevA Star G640 has a higher RPS (up to 266hz), and RevB G640 has better pen pressure, and you can draw lines more precisely.

In short, if you want to buy Star G640 for gaming, then we recommend the RevA , vice versa, we recommend that you purchase the RevB for artistic creation.

Hope above information helps you make a decision.

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Customer service  Oct 26,2021 PM 22:25

Can you guys send it to Bahrain? And which one is better for drawing RevA or Rev B

Official mallNov 04,2021 PM 14:50

You can purchase our product to Bahrain at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
The Rev B Star G640 is better for drawing.
If you have any other questions, please feel free to contact us.

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Goods  Sep 15,2021 PM 23:53

Which of these is better for drawing? Not looking to purchase one for gameplay.

Official mallSep 17,2021 PM 18:46

Thanks for your inquiry.
The Rev B is better for drawing.
If you have any other question, please feel free to contact us.

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Goods  Jun 27,2021 AM 09:04

upgrading to line friends benefits? what does it come with since the line friends edition one is out of stock?

Official mallJun 28,2021 PM 14:51

Thanks for your inquiry.
The Star G640 Sketch LINE FRIENDS Edition comes with comes all the necessary accessories that are the same as the regular edition. And it also comes with special accessories, like a line friend canvas bag, bookmark, stickers, etc.
If you have any other questions, please feel free to contact us.

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Goods  Apr 21,2021 AM 06:29

Hi! does this tablet work with krita on mac?

Official mallApr 21,2021 PM 18:06

Thanks for your inquiry.
Yes, it can work with Krita on Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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Delivery  Apr 15,2021 AM 06:35

Hello, does it ship to Hungary? Is there another way to get this?

Official mallApr 15,2021 PM 14:34

Thanks for your inquiry.
You can purchase our product to Hungary at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

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Delivery  Nov 09,2020 AM 06:16

Hi, I've already purchased the Star G640 and was wondering how long it'll take to ship to Canada. It has been in transit for 6 days now, and the tracking number doesn't work on the tracking site you sent me on my email.

Official mallNov 09,2020 PM 19:00

Thanks for your inquiry.
Our shipping time to Canada ranges from 12-20 days. You can check the order status in your XP-PEN account and we will also send you an email notification. Please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status. They will get back to you asap.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Customer service  Nov 06,2020 AM 10:30

Hacen envios a República Dominicana?

Official mallNov 06,2020 PM 12:29

Gracias por tu consulta.
Puede comprar nuestro producto en https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
Si tiene alguna otra pregunta, no dude en contactarnos.

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