re***

Delivery  Jul 02,2019 PM 21:53

Hello,
I ordered the 3 in 1 Cable for my artist 12 , the June 25 for France , will I receive an email to inform me it has arrived in the poste office ? I have zero news of where is my colis, I don't know if it has arrived or not

Official mallJul 03,2019 AM 11:25

Dear reynes megane, sorry for all the inconvenience. If your order is June 25th, we should have sent you a tracking number, which you may not have noticed. Could you pls provide your order number? So that we can check it for you. Or you can always contact us at lirujing@xp-pen.com
Thank you.

re***Jul 03,2019 PM 19:46

Yes I have one, but when I go to the site , they says an error has occured, so I can't see where is my colis, here is my order number: 1906250145218488 , thank you for your answer

Official mallJul 06,2019 AM 10:48

Dear reynes megane, sorry for all the inconvenience. It is our pleasure to help you. We have check it for you. And we have sent the logistics status of your package to your email address, please pay attention to check. Hope you have a nice weekend : )

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Wa***

Delivery  Jun 28,2019 PM 19:23

Hi ! i can acces on the website for sent the cable in france ? And the wbesite https://www.storexppen.fr/ doesn't work ! How can find the cable and buy it ?

Thanks !

Official mallJul 01,2019 PM 12:13

Dear Wahler Judith, sorry for all the inconvenience. Or you can try this link: https://www.storexppen.co.uk/buy/53.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Da***

Goods  Jun 25,2019 PM 20:30

where is the 3 in 1 cable for artist 15.6 pro? i cant find it in the accessories section? where must i buy it if i lost it?

Official mallJun 26,2019 PM 15:36

Dear David Rivaldo, you can buy 3 in 1 Cable for Artist12, Artist13.3 and Artist15.6 (Cable) from this link: https://www.storexppen.com/buy/53.html
Then the note on the order is for the artist 15.6 Pro. Hope it’s helpful to you~

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Yo***

Goods  Jun 11,2019 PM 23:10

Hi, I found that the country selection does not include Korea. I have to complete a mightily important drawing, but now I can't because of the broken code. I need this code immediately. Please help..

Official mallJun 13,2019 PM 16:33

Dear Youri Park, thank you for interested in our product, sorry we don't ship to South Korea now because of the customs reason and logistics reason. But we have distributor in South Korea, here is the link: http://minishop.gmarket.co.kr/art123
Hope it’s helpful to you. Thank you so much for your understanding.

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Ge***

Goods  May 05,2019 PM 20:34

Can this be on the latest 15.6 Pro Graphic Tablet?

Official mallMay 06,2019 PM 18:23

Dear Geraldine Toh, the 3 in 1 Cable for Artist12, Artist13.3 and Artist15.6 (Cable) is for Artist12, Artist13.3 and Artist15.6. Cannot be used on artist 15.6 Pro. Sorry for all the inconvenience.

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da***

Customer service  May 03,2019 AM 08:30

Hi i have a question, can you use this 3 in 1 cable for the Artist 12? because on Amazon it only says that you can use it for the Artist 13.3 and Artist 15.6

Official mallMay 03,2019 PM 15:22

Hi daan demmers, you can use the 3 in 1 cable for the Artist 12. Hope it’s helpful to you.

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vi***

Goods  Apr 29,2019 PM 16:34

can this be used with an HDMI to Displayport adapter?

Official mallMay 02,2019 PM 17:21

Hi vinalon sean, the 3 in 1 Cable for Artist12, Artist13.3 and Artist15.6 (Cable) can be used with an HDMI to Displayport adapter. Hope it’s helpful to you.

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Sa***

Goods  Apr 08,2019 AM 00:13

Hi! Can I use this for XP Pen Artist 15.6 Pro?

Official mallApr 08,2019 AM 11:05

Hi, you can buy 3 in 1 Cable for Artist12, Artist13.3 and Artist15.6 (Cable), and you can use it on 15.6 pro when you purchase it for Artist 13.3 and Artist 15.6. Please indicate at the time of purchase that it is purchased for Artist13.3 or Artist15.6. Hope it’s helpful to you ~

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Ru***

Goods  Mar 26,2019 AM 05:55

I need a replacement 3 in 1 chord for the artist 12. Your online form isn't compatible with residency in Scotland...it won't let me process an order due to postal code difference, and its out of stock on Amazon. Please help. We've only had this 6 months and can't use it now due to one of the connectors not working.

Official mallMar 27,2019 PM 17:09

Hello, thanks for your mail.
You can buy 3 in 1 cord for Artist 12 through this link: https://www.amazon.co.uk/dp/B07KTWBTSR
Hope it is helpful.

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De***

Delivery  Mar 03,2019 AM 02:38

I want a refund plese. Thank you

Official mallMar 04,2019 PM 16:16

Hello, we value your business. If you're not completely satisfied with the XP-Pen experience or product itself, you could apply for refund to us through contacting our sales: lmy@xp-pen.com
Thank you.

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Da***

Goods  Feb 25,2019 PM 14:19

Will this work with the Artist 10s? I noticed it's in the picture however the Artist 10s chords have two pieces able to plug in while this only is a two in one. Currently my tablet has static on the screen and I'm hoping buying these chords will resolve the issue. If not compatible, may you point me in the direction to 10s chords?

Official mallFeb 25,2019 PM 16:44

Hello, thanks for your mail.
Artist 10S has 2 version, one uses 3 in 2 cord, and another updated version uses 3 in 1 cable.
So if your Artist 10S NEED to use 3 in 2 cord, please you need to writed" I need to use 3 in 2 cord" in the order mark to remind the sales when buying the cord.
Thank you.

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Da***

Goods  Feb 25,2019 PM 14:19

Will this work with the Artist 10s? I noticed it's in the picture however the Artist 10s chords have two pieces able to plug in while this only is a two in one. Currently my tablet has static on the screen and I'm hoping buying these chords will resolve the issue. If not compatible, may you point me in the direction to 10s chords?

Official mallFeb 25,2019 PM 16:42

Hello, thanks for your mail.
Artist 10S has 2 version, one uses 3 in 2 cord, and another updated version uses 3 in 1 cable.
So if your Artist 10S NEED to use 3 in 2 cord, please you need to writed" I need to use 3 in 2 cord" in the order mark to remind the sales when buying the cord.
Thank you.

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La***

Goods  Dec 24,2018 AM 04:18

I have an artist 12 display tablet. The part of the USB cord that plugs into the tablet bent, so now it does not plug into the tablet properly and I cannot use it. So I need to order a replacement cord. My question is: does the "3-in-1 cable for Artist 12, Artist 13.3 and Artist 15.6" ACTUALLY work for the Artist 12? I realize that it says that it is for the artist 12 in the product name... but in the product summary, it shows a diagram of the tablets it can be used with, and that diagram shows the Artist 13.3 and Artist 15.6, and then it has the Artist 10S instead of the Artist 12...so there is conflicting information and I am not sure which one is correct. And I do not want to order it and then have it not be compatible with my tablet. If it is NOT compatible with the Artist 12, is there some way that I can get one that is? I realize that here are no other 3-in-1 cables listed for sale on your website, but I need to have a cable to use my tablet obviously, so I need some way to get a replacement.

Official mallDec 24,2018 PM 14:56

Hi, thanks for your mail.
Yes don't worry the 3 in 1 cable can used for Artist 12.|
If you are worried about it, you can leaving message in order mark to seller.
Thank you.

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