XF***

Customer service Feb 06,2025 AM 08:35

I have an HP Chromebook, only the USB and a USB C-type, and I only have a 3 in 1 cord. I tried to plug it in but it doesn't have a plug that goes in with the 3-in-1. Is there a cable that I can use for only USB and USB C-type?

Official mallFeb 07,2025 PM 14:06

Hello

If your product model is Artist 13.3, Artist 12 Pro, Artist 13.3 Pro, Artist 15.6 and Artist 15.6 Pro, then only 3-in-1 connection is supported.

If your computer's USB-C port is fully functional, you can purchase the following adapter to convert the USB-C port and use it with 3-in-1 connection.

https://www.xp-pen.com/store/buy/3-in-1-multifunctional-usb-c-hub-type-c-to-usb-hdmi-pd.html

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XF***

Customer service Jan 31,2025 AM 00:01

this came with my artist 13 but my Mac only accepts USB c (the small one) what are my options?

Official mallFeb 05,2025 PM 17:08

Hello

If your MacBook's USB-C port is fully functional, you can buy the following adapter and use it with a 3-in-1 cable.

https://www.xp-pen.com/store/buy/3-in-1-multifunctional-usb-c-hub-type-c-to-usb-hdmi-pd.html

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XF***

Goods Jan 01,2025 AM 04:59

Does this work with the Artist 15.6 Pro V2?

Official mallJan 02,2025 PM 17:40

Hello

Yes, this 3-in-1 cable is compatible with Artist 15.6 Pro V2.

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XF***

Goods Jul 29,2024 PM 20:31

Подходит ли кабель для Artist pro 16TP?

Official mallJul 30,2024 PM 12:03

Hello

No, this 3-in-1 cable is not compatible with Artist Pro 16TP.

Here is the link to the cable for Artist Pro 16TP.

https://www.xp-pen.com/store/buy/2-in-1-cable-for-artist-pro-16tp.html

https://www.xp-pen.com/store/buy/usb-c-to-usb-c-cable-for-artist-16-pro-gen2.html

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XF***

Goods Apr 29,2024 AM 03:04

Would this work for the artist pro 14 (gen 2)

Official mallApr 29,2024 PM 14:29

Hello

No, this model is not compatible with Artist 14 Pro (Gen2).

Below is a link to a 3-in-1 line compatible with Artist 14 Pro (Gen2).

https://www.xp-pen.com/store/buy/3-in-1-cable-for-artist-2nd-gen-series-display.html

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XF***

Goods Nov 22,2023 PM 22:27

Hello.
Is this model the 3 in 1 cable for the Artist Pro 16 (2 Gen)? Thanks.

Official mallNov 23,2023 AM 09:48

Hello

No, this model is not compatible with Artist Pro 16 (Gen 2).

The following is a 3-in-1 cable link adapted to Artist Pro 16 (Gen 2).

https://www.xp-pen.com/store/buy/3-in-1-cable-for-artist-2nd-gen-series-display.html

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XF***

Goods Jan 26,2023 AM 06:51

This item states is it compatible with the following tablets:
Artist10S, Artist13.3, Artist 12 Pro, Artist 13.3 Pro, Artist15.6 and Artist15.6 Pro.
Is this only compatible with the Artist 12 Pro, or will it also work with the original Artist 12 Gen 1?
The elbow connection on the original cable blocks the power button and allows for wiggle room unlike a straight usb C connector so I am wondering if it is just the Pro version.
I assume it would work since it's just connections which all seem exactly the same except for the inclusion of a non-elbow connector but I want to make sure before I get a replacement.
Thanks in advance!

Official mallFeb 03,2023 PM 17:20

Hello, 3 in 1 Cable for Artist12 for the original artist12 Gen 1
https://www.storexppen.com/buy/89.html

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XF***

Goods Nov 19,2022 PM 20:45

How long is the cable? Can't find any information about it.

Official mallNov 21,2022 AM 11:26

Hello, 1.5 meter long.

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XF***

Goods Oct 02,2021 AM 11:04

Hi, will this work with the 2019 model of the Artist 13.3? My cable was damaged and needs replacement.

Official mallOct 07,2021 PM 12:04

Yes, it can work with Artist 13.3.
If you have any other questions, please feel free to contact us.

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XF***

Delivery Sep 06,2021 PM 14:40

There's no shipment to Turkey, can't find any store that sells it in Turkey either.. I really need this cable, is there a way? Please help..

Official mallSep 06,2021 PM 17:39

Thanks for your inquiry.
Sorry, but our US E-store cannot ship to Turkey. Or you can purchase our tablet to Turkey on Amazon.
Thank you for your understanding.
If you have any other questions, please feel free to contact us.

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Ag***

Payment Jul 26,2020 PM 18:14

I have selected 3 items for purchase how do I pay

Official mallJul 27,2020 PM 15:54

We accept payments by all major credit cards and PayPal. Our website is 100% SSL Encrypted to ensure maximum online security. All customer information will never be leaked out to third parties.
Here are the simple steps place an order:
1) Go to the item page of the product you would like to order.
2) Select quantity and variant then click “Add to Cart”.
3) Click "Check Out" to enter a new page.
4) In the new page, fill in your information (Email, Name, Shipping address, and etc.) and then click "Submit order".
5) Complete the payment to finish the order.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Fl***

Goods Jul 12,2020 AM 05:52

If I buy this, will it come with the wall adapter, or do I have to buy that separately?

Official mallJul 13,2020 PM 14:14

Thanks for your inquiry.
The 3 in 1 cable doesn't come with a wall adapter.
Hope this clarifies the issue.
If you have any other question, please feel free to contact us.

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Ja***

Goods Apr 19,2020 AM 02:42

I have the basic Artist 12 and here is says this cord is compatible with the Artist 12 Pro, does that mean it'll still work with my basic Artist 12? I'm aware I can get the 3-1 cord for the basic Artist 12 but I like how this cord's usb-c connector won't block my power button. I just want to make sure it works.

Thanks for your time.

Official mallApr 20,2020 PM 17:21

Thanks for writing to us.
You can purchase the 3-in-1 cable for artist12 at the link: https://www.storexppen.com/buy/89.html
Hope this helpful to you.
If you require further assistance, please feel free to contact us. We would like to help you out as much as we are able to.

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Ka***

Delivery Apr 18,2020 PM 17:15

Hello, can you ship to france please ?

Official mallApr 18,2020 PM 17:50

Thanks for your inquiry.
You can purchase our products to France at the link: https://www.storexppen.fr/?channel=website
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

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