Jo***
Delivery Dec 25,2017 PM 13:54
do you ship to Indonesia? If you do, how long does the shipping takes?
Official mallDec 25,2017 PM 15:35
Dear customer
thank you so much for your asking. Yes, we ship to Indonesia. But because of the holiday season, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time.
Thank you so much for your understanding.
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Da***
Goods Dec 23,2017 AM 01:42
hello
If I lose my pen, can I buy another pen?
If I buy another pen , Will it work on the tablet ?
Official mallDec 23,2017 AM 11:37
Dear customer
thanks for your asking.
Yes, of course, you could buy the stylus separately from our official store. And Pen03S can work on Artist 15.6.
Hope it is helpful to you. Thank you.
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ou***
Goods Dec 20,2017 AM 05:26
do you deliver to morocco?
Official mallDec 21,2017 PM 14:12
Dear customer
Thanks for your asking.
Sorry we don't ship to Morocco because of the customs fee and logistics.
Thank you so much for your understanding.
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Má***
Goods Dec 19,2017 PM 18:46
Thank you for the answer on the screen protector, but for the Artist 15.6 that has been released, when will be screen protector be available?
I've seen products from photodon that say they are compatible but not sure about that , and there are so many options available that I couldn't choose.
If there's anyone with experience with this please respond. Thank you.
Official mallDec 22,2017 PM 17:53
Dear customer
Sorry to reply you so late because we searched the photodon, we have noticed that photodon doesn't have 15.6 inch screen protector.
Maybe you could buy larger than 15.6 inch screen protector then you could DIY to suit Artist15.6.
Hope it is helpful to you.
I want to answer
Má***
Goods Dec 19,2017 AM 03:19
Hello, I would like to know if it's advisable to place a screen protector and where to get it. Thank you.
Official mallDec 19,2017 AM 11:56
Dear customer
Thanks for your asking.
Sorry our screen protector is not ready to sell separately, because installing screen protector needs a certain technique, once install fail, then the protector is wasted.
Thank you so much for your understanding.
I want to answer
El***
Goods Dec 15,2017 PM 12:43
Hey! I was just wondering what the general difference is between this tablet and the Artist 16 and why there isn't any other source of info for this tablet besides this specific page, also is it possible to purchase the stand separately and use it on this tablet? thanks in advanced :)
Official mallDec 15,2017 PM 15:30
Dear Elliot Gordeno
thanks for your asking.
Artist15.6 has 8192 pen pressure levels and Artist16 has 2048 pen pressure. But Artist16 has stand, Artist15.6 needs to buy the stand separately. And because Artist15.6 is the latest product so it doesn't have review so far. If you are worry about that, you also could buy Artist16, it is the best-sell product.
Yes, you could buy the stand AC18, you could click the accessories and the you could see the AC18 stand.
Hope it is helpful to you. Thank y
I want to answer
Jo***
Goods Dec 15,2017 AM 06:59
Hello, does this tablet Plug to your COMPUTER through the normal USB 3.0, or do you need to have and USB C on your PC for it to work? Thank you
Official mallDec 15,2017 PM 17:56
Dear customer
Artist15.6 can plug to your computer through the normal USB port, don't need to have a USB C port on your PC.
Hope it is helpful to you. Thank you.
I want to answer
Má***
Goods Dec 15,2017 AM 03:04
Hello is the tablet compatible with After Effects or Cinema 4D? Thank you.
Official mallDec 16,2017 PM 12:24
Dear customer
Thanks for your asking.
Artist15.6 is compatible with After Effects, and Artist15.6 can work on Cinema 4D but has no pen pressure.
Hope it is helpful to you. Thank you.
I want to answer
Da***
Customer service Dec 13,2017 PM 22:02
hello ...
can i have 2 pen ?
Official mallDec 14,2017 AM 09:51
Hello, dear customer
thanks for your asking. Yes, Artist15.6 comes with two pens.
Hope it is helpful to you. :)
I want to answer
Es***
Payment Dec 13,2017 AM 05:34
If I order from here, how much do I need to pay in fees if I have it delivered to the UAE? Also, how long would it take?
Official mallDec 13,2017 PM 15:15
Dear customer
thanks for your asking. Yes, it will have some possible to pay the customs if ship to UAE. As to specific rates, please consult your local customs office.
As for delivery date, it may depend on what you buy, graphic display will take less time to arrive than graphic tablet.
Hope it is helpful to you. Thank you.
I want to answer
Da***
Delivery Dec 12,2017 AM 10:03
If I purchase this product today, when will this product be shipped? (USA)
How long will it take to get to me?
Official mallDec 12,2017 PM 17:39
Hello, dear customer
thanks for your asking. If shipping to USA,it will takes about 5-10 days to arrive at destination.
Hope it is helpful to you. Thank you.
I want to answer
NO***
Goods Dec 11,2017 PM 23:23
Can it be flipped for left-handed users (having the hotkeys on the right instead)? Thank you.
Official mallDec 12,2017 PM 17:35
Hello, dear customer
thanks for your asking. Yes Artist 15.6 can be flipped for left-handed users, having the hotkeys on the right.
Hope it is helpful to you. Thank you.
I want to answer
Jo***
Delivery Dec 09,2017 AM 04:33
Hey, If i order the tablet from amazon.com to Spain, would the costums tax come included in the price or not? would i have to pay it upon recieving it? Or would it be better to buy it on the german amazon site? Thank you for any help,and Id be happy if you told me which one you would recommend :)
Official mallDec 11,2017 PM 19:08
Dear customer
thanks for interested in our product.
If we ship to Spain, we need to receive Tax fee except the price. You also could go to Amazon to buy it.
Thank you so much for your understanding. Hope it is helpful to you.
I want to answer
Ig***
Goods Dec 06,2017 AM 06:11
Hello, this tablet can be connected as a second monitor or just as a backup monitor?
What is the warranty on the tablet?
Official mallDec 06,2017 PM 19:54
Hello, dear customer
thank you for your asking. Artist15.6 can be connected as a second monitor. It has one year warranty.
Hope it is helpful to you. :)
I want to answer
Ri***
Goods Dec 06,2017 AM 04:02
What's the difference between this and the one on Amazon, why is Amazon a $100 cheaper?
Official mallDec 06,2017 PM 19:56
Hello, dear customer
thanks for your asking. Because we have different price policy with Amazon, so the price is different.
Thank you so much for your understanding.
I want to answer