Ad***

Delivery Jan 20,2018 AM 00:43

¿Realizan envíos a Islas Canarias?

Official mallJan 22,2018 PM 16:41

Hello, thanks for your asking. Sorry we may not ship to Islas Canaria.
Thank you so much for your understanding. :)

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Vi***

Delivery Jan 18,2018 PM 21:39

Do you ship to Mexico? I can't find the option, even in the acount registration i could not find mexico as an option for my nationality

Official mallJan 19,2018 AM 09:51

Hello, Villegas Cesar
thanks for your asking and thank you for interested in our product.
Sorry we don't ship to Mexico because of the customs reason.
Thank you so much for your understanding.

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Ga***

Delivery Jan 18,2018 AM 03:30

Hi, how long would it take to ship to Belgium ?

Official mallJan 18,2018 PM 14:21

Hello,
thanks for your asking.
It will takes about 7-15 days to arrive in Belgium, if you buy Artist15.6.
Hope it is helpful to you. Thank you.

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Za***

Goods Jan 09,2018 PM 19:14

Hello, I recently got the Artist Display 15.6 and I have been rearranging and customizing my hotkeys, and I was wondering that is there a way to get a mouse wheel function in the function key settings because I'm used to working with that function with my previous tablet. If not, is it possible to include one in the next driver update? So far i'm liking it so much and that function would seal it for me. Thanks in advance.

Official mallJan 10,2018 PM 20:03

Dear Zach Igbo
Thanks for your asking.
You could set the pen express keys to Middle Click to get the scroll function.
Hope it is helpful to you.

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Ha***

Goods Jan 09,2018 AM 06:09

My Artist 15.6 just arrived today, I'm happy with the product and it's certainly great value for the cost, however, I have noticed that there's a considerable amount of pen lag, when I move the pen across the screen the cursor lags about 1-2cm behind it. I'm not sure if this is the same with most pen displays as this is the first one I've owned. I have fairly high-end hardware in my pc so that shouldn't be the issue so I was thinking it could be some sort of software problem and it would be nice to know if there's any sort of way I could fix this as it feels very unnatural coming from pencil and paper. Thanks

Official mallJan 11,2018 PM 12:18

Hello, dear customer
thanks for your letter.
If you want to use “Mirror mode”, please set your monitors to 1920x1080DPI.
If you want to use “Extend mode/Extend these displays”, pls set “Change the size of text, apps, and other items” to 100%.
Apply and exit.
Hope it is helpful to you.

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An***

Delivery Jan 07,2018 PM 20:03

Is it shipped to Spain? How long does the shipment take? Amazon says that it is not available until February 28.

Official mallJan 10,2018 AM 09:57

Dear Andrea del Val
Thanks for your asking. Yes, we can ship to Spain.If you want to buy Artist 15.6, it usually takes about 10-30 days to arrive.
Hope it is helpful to you.

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Al***

Goods Jan 04,2018 AM 03:55

Hi, I was wondering if this tablet was portable. Like, say if I wanted to travel, would I be able to use it away from a computer or a power source? Any input would be greatly appreciated. Thank you!

Official mallJan 04,2018 PM 14:40

Hello, Alicia Spilka
thanks for interested in our product.
Our tablets all need to be connected with computer to use, because tablet itself don't have program, so it needs to connect with computer.
Hope it is helpful to you. Thank you. :)

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ja***

Delivery Jan 03,2018 PM 23:23

Hi, I ordered this tablet today and was just wondering when it will arrive as i can't find a delivery date on my order? I live in the united kingdom.

Official mallJan 04,2018 PM 14:32

Dear jade holkham
It usually takes about 7-15 days to arrive.
Thank you for your patience.

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ip***

Goods Dec 31,2017 PM 20:50

If you do not connect the computer, can not use?

Official mallJan 02,2018 PM 15:17

Dear customer
Yes, our Artist15.6 needs to be connected with computer. Because our tablet don't have program.
Thank you for your understanding.

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th***

Goods Dec 31,2017 PM 20:50

Hi, I had an old version of photoshop (photoshop cs4) and would like to know if Artist Display 15.6 compatible with it?

Official mallJan 02,2018 PM 17:47

Dear customer
thank you for your asking.
Photoshop CS4 can't be downloaded now. But we have tested Photoshop CS3 for you, and Artist 15.6 is compatible with Photoshop CS3.
Hope it is helpful to you. Thank you.

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ip***

Delivery Dec 31,2017 PM 18:37

Do you ship to hong kong? If you do, how long does the shipping takes.

Official mallJan 02,2018 PM 15:16

Dear ip lonces
thank you for your asking. Yes we can ship to Hong Kong, but you need to write your address in Chinese. It will takes about 3-5 days to arrive at Hong Kong.
Hope it is helpful to you.

.

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Ma***

Delivery Dec 31,2017 AM 00:32

hey 2 questions ;/

are u guys shipping to Germany ?

and is it compatible with blender 3d ?

Greetings

marc

Official mallJan 02,2018 PM 15:52

Dear Marc Rathnow
thanks for your asking.
Yes we can ship to Germany, and Artist 15.6 is compatible with blender 3d.
Hope it is helpful to you. Thank you.

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be***

Delivery Dec 27,2017 AM 01:45

Hello, do you ship to Argentina? and if yes, how long would it take to arrive? thank you.

Official mallDec 27,2017 PM 12:16

Dear customer
thank you for interested in our products.
Sorry we don't ship to Argentina because of the customs fee and logistics. Thank you so much for your understanding.

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Al***

Customer service Dec 25,2017 PM 23:39

The 15.6 art display tablet does not come with a stand as other models do. Where can we get a stand for this product, do you have a preferred stand that works with this tablet?

Official mallDec 27,2017 PM 12:11

Hello, dear customer
thanks for interested in our product. Yes, Artist 15.6 doesn't come with a stand, you could buy the stand separately. You could buy AC18 stand, it suit for Artist 15.6.
You could click the Accessories then you could find the AC18 stand.
Hope it is helpful to you. Thank you.

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