Ro***

Goods Aug 04,2019 PM 18:01

1. Can my kids use this without connecting to a pc/ computer?
2. Is there any pre-installed software or downloadable software from your website?

Official mallAug 05,2019 AM 11:59

Dear Rodel Ona, thanks for your interest in our XP-Pen products.
Sorry, our tablet doesn't have any programs in it, so it must be connected with a computer because they can't work alone without a computer. And you need to download programs to use with it. You can use Artrage\ Medibang\ Krita\ Opencanvas\ Systemax SAI\ PS and so on
Hope it’s helpful to you. Thanks for your understanding.

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Al***

Delivery Jul 11,2019 AM 02:09

Hello! I'm interested in buying 1 but, can be delivered to México?

Official mallJul 11,2019 PM 15:42

Dear Alejandro Martínez, yes, we can ship Artist Display 15.6 to Mexico. Here is the link: https://www.aliexpress.com/item/32805022836.html?storeId=1910017&spm=2114.12010615.8148356.23.64857dd3lRetT5
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Ga***

Customer service Jul 01,2019 PM 18:50

Hello I would like to buy this tablet but I saw that you only delivered to the United Kingdom, Canada, Taiwan, Hong Kong, Macau and Puerto Rico. Is it possible to be delivered out of country? ( Switzerland)

Official mallJul 02,2019 PM 12:19

Dear Gas Fley, thank you for your interest in our XP-Pen products. Sorry that we are not sending to Switzerland now. Thank you for your understanding.

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Da***

Delivery Jun 10,2019 PM 23:05

Hello, how many days does the order for your tablets arrive in Switzerland?

Official mallJun 13,2019 PM 16:11

Dear Danny Rodrigues, thank you for your interest in our XP-Pen products. It takes 5-15 day to ship Artist Display 15.6 to Switzerland. Hope it’s helpful to you~

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Ro***

Goods May 25,2019 AM 02:31

Do I need a colorimeter to color calibrate the 15.6 pro or should I just rely on the screen mode ie. srgb?

Official mallMay 25,2019 PM 17:22

Hi Ron Pagaduan，you can also adjust in the driver or graphics card settings. Don't worry if you have any using problems, you can contact our tech support, they will provide professtional help. Thanks again for your support.

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Ke***

Goods May 18,2019 AM 03:51

How old is this version versus the new version the new 15.6?

Official mallMay 20,2019 PM 17:51

Hi Ken Jens, the artist 15.6 has been on the shelves for more than a year. Hope it’s helpful to you.

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Mi***

Goods May 03,2019 PM 12:27

Can't leave a review but I will.
2/5 stars.

I bought this at Amazon and it was good till a few days ago. It started to smell horribly and and customer service didn't help that much. Save up the money and buy a Wacom or even a IPad Pro. Or else you'll have a product that is smelling burnt all the time. And dead pixels.

Official mallMay 03,2019 PM 15:36

Dear Michelle Gonzalez, sorry for all the inconvenience. We have not encountered the situation you mentioned before, you can send your question to our technical support service@xp-pen.com. Our technical support will provide you with the best and most professional service.Or have product problems, you can always contact your Amazon sales customer service. If you have any questions, please feel free to contact us. Thank you.

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Be***

Customer service Feb 10,2019 AM 08:04

Hello, been using the Artist 15.6 for nearly a year now. Though I've made good use of the tablet, I've consistently had a certain issue that has made it impossible to work with most programs. Hovering the pen just above the tablet surface seems to make the tablet output a full pressure stroke onto the canvas of most art programs I've tried (of which I've given many a go). The only program where this doesn't happen is krita, which has allowed me to keep working, but I would prefer to have this issue solved so that I may make use of the many features other programs offer.
I've noticed amazon reviews that speak of similar issues, but have found no solution so far.
The stylus I got with my tablet is the P03S. I've noticed that this site lists the P05S as the pen that comes with this tablet, which makes me wonder whether that is the cause of the issue.
Whichever way it turns out, I'd just like it resolved.

Official mallFeb 10,2019 PM 22:18

Hello, so the stylus keep working even hovering the stylus and didn't touch the surface of tablet.
Please replace another pen nibs try again.
Thank you.

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Ch***

Goods Jan 25,2019 PM 19:17

Tablet worked great for a few months.....now it tells me no power signal. I keep checking cables to make sure they are plugged in. Ive updated drivers and still nothing. I'm not a happy customer with XPen. Would love to be able to use my expensive paperweight again

Official mallJan 25,2019 PM 20:11

Hello, please comfirm your HDMI cable is plugged in tightly.
If so, please test the Artist 15.6 with other computer whether still has same problem.
You are welcome to contact our tech support anytime, here is the link: service@xp-pen.com. Thank you.

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JE***

Customer service Jan 04,2019 AM 07:12

I got mine in from Amazon and your own software doesn't recognize the device on my Mac. I am using Mojave OS 10.14.2 . Please help!

Official mallJan 04,2019 PM 14:47

Hi, have you connected the computer and tablet successfully? Have you plugged in USB cable to computer? You need to connect the computer and tablet with 3 in 1 cable. Tablet need to connect 3 in 1 cable one side has one cable and computer need to be connected with USB cable and HDMI cable which on other side of 3 in 1 cable.
Thank you.

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JE***

Customer service Jan 04,2019 AM 07:11

I got mine in from Amazon and your own software doesn't recognize the device on my Mac. I am using Mojave OS 10.14.2 . Please help!

Official mallJan 04,2019 PM 14:47

Hi, have you connected the computer and tablet successfully? Have you plugged in USB cable to computer? You need to connect the computer and tablet with 3 in 1 cable. Tablet need to connect 3 in 1 cable one side has one cable and computer need to be connected with USB cable and HDMI cable which on other side of 3 in 1 cable.
Thank you.

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da***

Customer service Dec 28,2018 AM 11:29

Hi, I just got my artist 15.6 display but the tablet isn't working, its only showing up on the computer and not on the tablet itself how can I fix this? I've looked all over and couldn't find a way too

Official mallDec 28,2018 PM 18:58

Hi, please choose the monitor 2 in computer so the cursor will in tablet.

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Da***

Delivery Dec 23,2018 AM 09:08

Hello! How do you cancel the refund request ? I can't find the option other than e-mailing lmy@xp-pen.com for this matter.

Official mallDec 24,2018 PM 14:45

Hi, yes you need to contact us first.
Don't worry we have cancelled the order and we will arrange the shipment asap.
Have a nice day. lol

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Da***

Delivery Dec 22,2018 AM 03:27

I would also like to ask regarding delivery method. I don't think there's a
DHL/Fedex/UPS/USPS/EMS in my city but other cities do. Will the package be delivered to the post office? The post office here asks 10% of the total value of the products delivered as payment otherwise, we can't get the package. I don't want to pay $40 just to get it.

Official mallDec 22,2018 PM 14:55

Hi, Danniel
yes it may depends on local logistics carrier. We have received your refund request. Our order support will contact you and assist you for further step of refund.
Thanks.

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