Ad***
Goods Feb 18,2022 PM 17:34
Is it a standalone graphic display or do I need to plug it to a computer to use it?
Official mallFeb 18,2022 PM 17:37
It is not a standalone product, it needs to be connected to a computer to work. It supports Windows 10/8/7(32/64bit), Mac OS X version 10.10 or later.
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Me***
Goods Sep 03,2019 PM 16:32
Hi,
is it a standalone graphic display or do I need to plug it to a computer every time I want to use it please?
Thank you.
Official mallSep 05,2019 PM 19:31
Dear Mehdi Derraz, thanks for your message.
Since the tablet doesn't have any programs in it, so it must be connected with a computer because they can't work alone without a computer.
Thanks for your understanding.
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XF***
Goods Oct 19,2022 PM 19:01
hello i bought the Artist 15.6 ipad but lost the pen is it possible to buy just the pen instead of a completle new set ?
Official mallOct 21,2022 AM 11:51
Hello,
Buy here: https://www.storexppen.com/buy/58.html
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XF***
Goods Jul 20,2022 AM 07:34
Hello. The Artist 15.6 PRO version already comes with a protective film. What about the non-PRO model? Does it also come with a protective film pre applied?
I'm talking about the removable film, this one https://www.storexppen.com/buy/79.html
Official mallJul 22,2022 AM 09:45
Hello. The Artist 15.6 PRO version also comes with a protective film.
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XF***
Goods Jul 08,2022 AM 02:18
Is this a touchscreen?
Official mallJul 08,2022 AM 10:22
Hello, this is not a touchscreen.
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XF***
Goods May 06,2022 PM 15:06
I am looking for a drawing tablet that will allow me to directly embed drawings into Word documents in real time. Is this product capable of doing this?
Official mallMay 09,2022 PM 14:59
Hello, The Artist 15.6 support to directly embed drawings into Word documents in real time.
Have a nice day:)
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XF***
Goods Feb 05,2022 AM 04:07
I've had my tablet for about a year and now all of a sudden it isn't turning on at all. I've even plugged it up into the wall outlet and it still hasn't turned on. I don't use it often and it hasn't been hit on anything it just stopped working. If anyone can help me figure this out I would greatly appreciate it. Thank you.
Official mallFeb 08,2022 AM 10:58
Thanks for your inquiry.
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at service@xp-pen.com with a description or a video of the issue? They are willing to provide professional help.
Thanks for your cooperation and understanding.
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XF***
Delivery Dec 02,2021 PM 20:31
Hi, can you deliver to Serbia?
Official mallDec 03,2021 AM 09:46
Hello, please check this link: https://www.storexppen.eu/buy/14.html Thanks!
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XF***
Payment Jun 06,2021 AM 03:37
Nothing
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XF***
Payment Jun 05,2021 AM 08:21
Yes
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Al***
Customer service Mar 22,2021 AM 00:34
I've had this tablet for about 2 years now, but I just got a new PC and when I installed the program it says to "connect device" but it's already connected and it's even showing me what on my PC. I'm not sure how to fix this.
Official mallMar 22,2021 PM 17:27
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.
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Do***
Delivery Dec 20,2020 PM 23:23
Hello!
Is possible to ship to Hungary?
Official mallDec 21,2020 PM 21:26
Thanks for your inquiry.
You can purchase our product to Hungary at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.
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Am***
Goods Dec 12,2020 AM 09:59
How is this tablet different from the 15.6 inch version that is $399?
Official mallDec 12,2020 PM 18:03
Thanks for your inquiry.
You can compare our product at https://www.xp-pen.com/series/Artist-display.html
The most different is The Artist Display 15.6 Pro is an upgraded version of the Artist Display 15.6. The Artist Display 15.6 Pro features a full laminated screen and supports the tilt function. A red circle has also been added to make it easier to operate.
If you need further assistance, you are welcomed to contact us again.
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Mi***
Goods Nov 11,2020 AM 11:08
I just ordered this tablet. I am figuring out how to hook this up to my computer. I currently have my computer monitor hooked up to the only hdmi port on my graphics card. My graphics card also has a display port and a dvi port. What kind of adapter do I need to purchase?
Official mallNov 11,2020 PM 14:13
Thanks for your inquiry.
If your computer doesn't have extra HDMI port then you can purchase a HDMI to DVI/DP port adapter for connection.
If you have any other questions, please feel free to contact us.
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Ki***
Customer service Jul 15,2020 PM 13:59
Hello! So awhile back (not sure when) My sister bought this item. Recently, she has gone into the military and said i could have it, however a few required items for function has been lost. This includes the 1x3-in-1 Cable, the 1x USB Extension Cable, the 1x CN Regulation Adapter, and the 8x Replacement nibs. I live in the US, so i definitely need that adapter, and without the cables i obviously cant use the tablet. I would really love to be able to use this and see how it performs, so is there a way i can purchase these items separately? I don't want to have to buy the whole product for just the cables and adapter. Thanks!
Official mallJul 15,2020 PM 14:30
Thanks for writing to us.
You can purchase the 3 in 1 cables for Artist 15.6 at the link: https://www.storexppen.com/buy/53.html
The power adapter at the link: https://www.storexppen.com/buy/104.html
The extension cable at the link: https://www.storexppen.com/buy/extension-cable.html
Hope this helps.
If you have any other questions, please feel free to contact us.
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