Mi***
Goods Feb 17,2018 AM 01:13
Hi,
will Artist 16 pro be available to buy form EU (I mean ordering from country that is in EU, not from China)?
If so, how to order it? Through this shop?
Thanks in avice and happy New Year :D
Official mallFeb 17,2018 AM 10:41
Hi Michal, sorry that now Artist 16 pro is out of stock in EU, now it only can be shipped from our China warehouse. Happy New Year! :)
I want to answer
Vi***
Goods Feb 12,2018 AM 08:19
Hello, I'm a photographer looking at the Artist 16 Pro for my work. Is the tablet able to be calibrated using a Spyder5pro? I need to calibrate to be sure the colors I see on the tablet match my monitor. thanks!
Official mallFeb 14,2018 PM 13:18
Hi Vitor,
Yes, it can be calibrated with Spyder5 pro. If you have any problem, feel free to contact service@xp-pen.com, thanks.
I want to answer
Qa***
Goods Feb 11,2018 PM 14:43
Hello! Is XP Artist 16 Pro recommended for professional detailed digital painting as well? And waiting for pen tilt and rotation support in your future products. Thanks!
Qa***Feb 11,2018 PM 14:46
And I would love to see artist demonstrates this XP Artist 16 Pro model. Since I haven't found any yet. That would be helpful for me and others to consider purchasing it :)
I want to answer
Pa***
Goods Feb 03,2018 PM 18:01
Good day from Spain.
I'm an Illustrator and Graphic designer, I'm very interested in your products and was wondering something of extreme importance.
Does the screen come with a protection layer for nib scratches? In case it does, If his protection screen gets 'old' or wasted...Can it be removed? Which ones would you recomend purchasing for your XP-PEN 16Pro tool as a substitute or anti-scratch solution? Would it loose sensitivity with that layer on?
Thank you in advance for your time.
Official mallFeb 05,2018 AM 10:12
Dear customer
Thanks for your asking.
Yes Artist 16 Pro comes with screen protector. And because the screen protector is softer than pen nibs, it has some possible make scratches on the screen protector. And the screen protector can be removed, the screen itself is harder than pen nibs, so it is not easy to make scratches on the screen.
Sorry because we don't sell the screen protector separately, so I don't have useful idea help you to purchase the screen protector.
Thank you so much for y
I want to answer
Ly***
Delivery Feb 03,2018 AM 03:39
Hello, I ordered this item 3 days ago and it hasn't yet left the warehouse (it's now Friday). I was wondering how long it takes to be shipped, I was told 7-14 days for delivery but it's now heading on 3 days not leaving the warehouse. I was hoping other consumers can give me estimate on how long they waited for their product? (I live in South Canada).
Official mallFeb 03,2018 AM 11:37
Dear Lynn
Sorry for this inconvenience. We have tracked your parcel and noticed we have already shipped your product.
But it needs some time to get the tracking number, so the order shows has not been shipped.
If the tracking number appears we will send it to your email ASAP.
Sorry again for this situation and thank you for your patience.
I want to answer
Ni***
Customer service Jan 27,2018 PM 17:55
Hi, I was in a long research to find a graphic tablet, at last I reached into two options. Artist Display 16 Pro and Artist Display 15.6. but, as both have different features, I'm in a confusion which one will be better...Please help me with a true answer to buy one of these tablets...
Official mallJan 30,2018 PM 15:45
Hello,
thanks for your asking. I think Artist 16 Pro is better than Artist 15.6.
Hope it is helpful to you. :)
I want to answer
Pe***
Goods Jan 07,2018 PM 19:05
Hello there. I have heard nothing but positive reviews for this product and am interested in getting one. I was wondering if the price displayed for the product + the custom price is the final price for the product. I am assuming it does not include any country specific taxes, even when selecting the country from the drop-down menu for the shipping estimate. Is that correct? (Bulgaria) Thanks!
Official mallJan 11,2018 PM 12:34
Dear customer
Thanks for your asking. Yes we can ship to Bulgaria. But there has some possible need to pay the customs fee if ship to Bulgaria.
Hope it is helpful to you.
I want to answer
Da***
Customer service Dec 03,2017 PM 23:03
Hello
I want to know why Saudi Arabia, Qatar, Kuwait and others are paying for delivery? I want to know why
Official mallDec 05,2017 AM 10:01
Dear customer
Thanks for your asking. Because these countries' logistics fee are more expensive than other countries, so we have to receive the shipping fee.
Thank you so much for your understanding.
I want to answer
Je***
Delivery Nov 12,2017 PM 15:21
I ordered from Canada. Does anyone know what the duties/taxes/import fees will be?
Official mallNov 13,2017 PM 12:00
Dear customer
Thanks for your asking.
According to past experience, if you buy Graphic Tablet, it has less possible pay the customs fee. If you want to buy Graphic Display, it may has some possible pay the customs fee.
As to specific rates, please consult your local customs office. Appreciate for your understanding.
I want to answer
La***
Delivery Nov 12,2017 AM 00:23
Hello! I would like to know if it's a possibility to deliver your products in Brazil
Official mallNov 13,2017 AM 11:48
Dear customer
Thanks for interested in our products.but we don't ship to Brazil now, maybe we could ship in the future
We are so sorry for that and thanks for your understand.
I want to answer
MU***
Customer service Nov 01,2017 PM 13:09
did i got warranty if the item that i get is broken or something like that?
Official mallNov 01,2017 PM 18:12
Hello, dear customer
Yes, if the product was broken in the delivery, maybe you need to send images to us and we will give you warranty after we confirm it. More details about warranty policy, you could view the warranty policy in our website. Here is the link. https://www.storexppen.com/article/6.html
Hope it is helpful to you. :)
I want to answer