Ta***

Goods Jun 19,2018 AM 00:00

-I forgot to ask... do you send to Spain? I didn't see the option

Official mallJun 19,2018 PM 18:59

Hello, dear customer
Thanks for your asking.
Sorry we don'tb ship to Spain, you could buy the product from Amazon.es, they can ship to Spain.
Thank you.

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Ta***

Goods Jun 18,2018 PM 23:59

Hello! I've had this Mac for 4 or 5 years and I need a screen to work with on my illustrations and animations... I've read a couple of reviews that the 15.6 is not that smooth with apple. Have you improved that with the 16? Also, I hope my Mac is still compatible with the screen

Official mallJun 19,2018 PM 18:58

Hello, dear customer
Thanks for your asking.
Yes we have Artist 16Pro, the update version of Artist 16.
Yes our tablets are compatible with Mac10.8 or above.
Thank you.

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Sy***

Payment Jun 10,2018 PM 18:34

hello may i ask if the price drop will end soon? when does the sale end?

Official mallJun 12,2018 PM 14:56

Hello, dear customer
thanks for asking. The sale don't end up now, it will last for some time. But the specific date is not sure.
Thank you so much for your understanding.

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An***

Payment Jun 08,2018 AM 00:56

Hello! I would like to ask if I can use my debit card as a means of paying for my online order. Or does it have to be a credit card or paypal?

Official mallJun 08,2018 PM 15:10

Hello,dear Angelica we support other payment method, like credit card, VISA card, MasterCard.

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De***

Goods Jun 05,2018 PM 15:17

Hi, I am Declan. I have had my new Artist 16 tablet for a week now and am loving it but now it appears the display is broken. Everything on the screen turns pink and green including all the screen's pixels. I have tried to change the settings to fix this but nothing appears to help unless you wait for a day. I have not dropped it or hit it on anything, and there is no sign of damage during postage. Does this sound like a technical fault? i can provide a photo if necessary. Thx, Declan

Official mallJun 05,2018 PM 17:27

Hi, dear customer
Thanks for your asking.
Pls contact our technical support: service@xp-pen.com

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Il***

Goods May 24,2018 PM 14:12

Hello I want to know if warranty is still going to bother valuable in New Zealand and how will it work

Official mallMay 24,2018 PM 18:36

Hello, if you buy from this site, we will provide 18 months warranty.
If tablet has hardware or software problems under warranty, we will help you through Internet. If it still can't be solved, we will replace another product for you.
Thank you.

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Ki***

Payment May 16,2018 PM 13:41

Hello, I want to buy a tablet so i chose among 3 other tablets.When i tried to buy it ther was something called TAX.
Can somebody explain what it is?I will be really grateful.

Official mallMay 16,2018 PM 14:56

Hello, dear customer
If shipping to Europe, buyer need to pay the Tax fee. So it means the price includes customs fee, there has less possilble to pay the customs fee to customs office.
Thank you so much for your understanding.

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Iv***

Delivery Apr 10,2018 PM 22:52

Do you have any variants of delivery to Russia? Does it cost more?

Official mallApr 11,2018 AM 09:45

Hello,Ivan, if shipping Artist 16Pro to Russia, the shipping fee is free and we usually use express delivery way to ship Artist 16Pro.
Thank you.

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Au***

Goods Mar 16,2018 AM 01:10

Hello, I didn't see it in the summary, so I ask it : does the pen use a battery ?

Official mallMar 16,2018 PM 12:23

Hello, Pen 02S can work on Artist 16Pro, and the pen is charged by charging cable not the battery. Thank you.

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Ja***

Goods Mar 13,2018 PM 20:15

Hi i was planning to purchase the 16 pro but it seems to be out of stock. will it be restocked soon?

Official mallMar 14,2018 AM 09:50

Hello, Jae thanks for interested in Artist 16Pro, it will be available in next week.

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Za***

Goods Mar 09,2018 AM 00:07

Hello, I'm comic inker and planning to get XP-Pen Artist 16 Pro. In some review that I saw, I noticed there're wobbly lines in various programs. Can it be fixed by such settings in driver? Or is it about the pen itself? I wish it could be fixed by settings, and if so, could you tell me how? Because I'm really interested with this tablet, but that line thing is a big consideration for me. So I need to know. Thanks so much! :)

Official mallMar 10,2018 AM 09:06

Hello, Zack
Don't worry we can fix this problem.

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Ki***

Goods Mar 01,2018 AM 02:46

The XP-PEN 15.6 has the option to get it without the stand. But the 16 Pro doesn't. Could I get the XP-PEN16 Pro without the stand?

Official mallMar 01,2018 AM 09:50

Hello, Kim
thanks for your asking. Because Artist 16 Pro itself has stand, and Artist 15.6 itself doesn't have stand.

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He***

Goods Feb 22,2018 AM 06:13

Hello! I'm considering buying this or the 15.6 as a gift, so I was wondering if you could please describe to me the main differences between the artist 16 pro and the artist 15.6? Thanks!

Official mallFeb 22,2018 AM 10:12

Hello, sure. Artist 15.6 works with Pen03S, and it has 8192 pen pressure levels. Artist 16 Pro works with the latest stylus Pen02S, it also has 8192 pen pressure, and the color gamut reaches up to 92%. Artist 16 Pro is the latest product so far. But Artist 16 Pro itself has stand, but Artist 15.6 doesn't have stand, you need to buy it separately.
Hope it is helpful to you.

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Ra***

Goods Feb 20,2018 AM 02:44

Just received "XPpen pro 16" tablet delivery today. After using previous Artist 16 model as a trial for one week, I found that its a best tool for professional artists. Thanks Mr. Deepak Sikka who gave me opportunity to use that amazing product as a trial and came to my office to delivered the product with Installation.

Artist 16 Pro has lots of improvements compared to the previous version. I feel it's display is coming better than my Macbook Air's display. Pens are light weighted and having well controlled grip.

Official mallFeb 20,2018 AM 11:08

Hi Ravi, thanks for your support! We are happy that you like our Artist 16 Pro. If you have any problem about it, pls feel free to contact Mr. Deepak. :)

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