Co***

Goods  Dec 03,2018 AM 07:20

I'm just curious if you give an educator discount at all? I'm very interested in buying the artist 16 pro!

Official mallDec 03,2018 PM 18:52

Hi, yes we have plan to release the discount for teachers and students. But it needs some time.
Thanks for your understanding and patience.

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Ie***

Customer service  Nov 24,2018 AM 03:14

I'd very much like to buy this tablet, but it does not ship to Brazil, do you know when the shipping to this country would be available?

Official mallNov 24,2018 AM 11:52

Hi, thanks for your mail.
Sorry we don't ship to Brazil because of the high customs fee and shipping fee.
Thank you so much for your understanding.

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Le***

Goods  Nov 17,2018 PM 20:08

Hello XP PEN!

Is there a sale on Thanksgiving?

Thank you!

Official mallNov 20,2018 PM 17:40

Hi, yes there has Thanksgiving sales now, from Nov.19 to Nov.25.

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Mo***

Goods  Nov 15,2018 AM 03:45

I am thinking of purchasing the Artist Display 16 Pro for a Christmas present. If I order now, Christmas will be more than 30 days away from the receipt date, would I still be able to return it if there is a problem or if it wasn't what she wanted? I would also like to know if there is a screen protector available to purchase for it?

Official mallNov 15,2018 PM 18:01

Hello, it means 30 days after you receive the parcel, you can return it. But if you don't open the package, we would like to receive the return item over 30 days.
But if just because buyers are not satisfied with product, then they need to pay the shipping fee.
Thank you so much for your understanding.

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Se***

Payment  Nov 15,2018 AM 01:29

Hello I'd like to but an Artist 16 Pro but I need to have a Proforma set up for my company , could you help me with that ?

Official mallNov 15,2018 PM 17:47

Hello, thanks for your asking. If you have any purchasing problem, please contact Rose. Here is the contact information:Lmy@xp-pen.com.
Thank you.

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Ba***

Goods  Aug 29,2018 PM 14:03

Gsgeh

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Ju***

Goods  Aug 22,2018 AM 08:45

Im considering buying either this product or the 15.6 Tablet! I have one question though. If this 16 Pro is the latest graphics tablet with a display, does it or is it compatible with the pen that does not require to be charged, or is it only the 15.6 without a rechargeable pen? Also, if I end up purchasing the 16 Pro, the stand that comes with it, is it possible to take it off and put it back on when needed? I understand that the 15.6 can connect a stand if bought separately.

Thanks, Julien! :)

Official mallAug 22,2018 PM 16:10

Hi, Julien
Artist 16Pro needs to use battery-charged stylus P02S, it is not battery-free stylus.
Yes Artist 16Pro comes with stand, you can take it off and put it back on when needed, but the stand is not like AC18 display stand.
Hope these information is helpful to you.

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Al***

Goods  Aug 19,2018 PM 13:07

Helloo XP, how do I fix a recurring pen pressure issue? (Pen pressure stops working every session, and i have to reinstall the drivers everytime).

I've also been having issues with the pen, as it's also malfunctioning, doesn't move the cursor at all except for some brief moments then it's gone again. Hoping this gets fixed soon.

Official mallAug 20,2018 PM 19:26

Hello, thanks for your asking.
About using problem, pls contact our technical support: service@xp-pen.com
Thank you so much for your understanding.

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Sa***

Goods  Aug 12,2018 PM 20:52

Hi there, does XP 16 Pro with Paintshop Pro and Painter Essentials? Thanks in advance :)

Official mallAug 13,2018 PM 17:30

Hello, Artist 16Pro is compatible with Paintshop Pro and Painter Essentials but the tablet itself doesn't come with any program.
It needs to connect computer and use the drawing program in the computer.
Thank you so much for your understanding.

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Ch***

Goods  Aug 07,2018 AM 02:16

Hi, May I know does this product usable at Malaysia? Because some XP PEN retailers state that this product was delivered from the USA and it comes with a USA voltage rate (120V) but the voltage rate for Malaysia was 240V as well. Hence, does this products come with AC universal or I need to buy an extra transformer 110V>240V instead to use the products? It really troubles me as well. Hope I can find out the answer from the official website.

Official mallAug 08,2018 AM 11:39

Hello, thanks for your asking.
Our voltage rate from 100V- 240V, so it can used in Malaysia.
Hope it is helpful to you.

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Ed***

Goods  Aug 01,2018 PM 22:49

Hi, is the UK plug with 3 pins in cuboid shape (type G plug)?

Official mallAug 03,2018 PM 12:15

Hello, yes it is regular UK plug.

Ed***Aug 03,2018 PM 23:37

Is it shipped to Hong Kong?

Official mallAug 04,2018 PM 12:23

Yes we can ship to Hong Kong. :)

Ed***Aug 17,2018 AM 00:52

I am going to order one. What's the meaning of "Invoice header"?

See more answers(3)

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Aa***

Delivery  Jul 24,2018 AM 04:59

Is there the option to ship the Artist 16 pro to Spain? I can't find it.

Aa***Jul 24,2018 AM 05:00

nevermind

Official mallJul 24,2018 AM 10:07

Hello, sorry we don't ship to Spain, you could buy from Amazon.es.
Thank you for your understanding.

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Sa***

Customer service  Jul 03,2018 AM 08:21

Hello, I just ordered this. While I'm excited to get a new tablet, I'm also very anxious. I heard the parallax and pen wobble are a deal breaker for some on this. If I find that this isn't for me, can I return it and get my money back?

Official mallJul 03,2018 PM 15:22

Hello, dear customer
If you're not completely satisfied with the XP-Pen experience or product itself, you could apply for refund to us.
We gladly accept returns within 30 days upon receipt of the device. 45 days for state of California.
Products must be in like new condition with no signs of customer abuse.
Original sales package and all items included must be returned to receive credit.
If the product itself has no hardware problem, buyer is responsible for return shipping fee.
Thank you so much for your understanding.

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ja***

Customer service  Jul 01,2018 AM 08:38

Hello, i wanted to make you aware of a minor visual bug on the buying site for products, when 'Get a Quote' is clicked the 30% off red alert box on the product image duplicates.

Official mallJul 02,2018 PM 18:39

Hi, Jack, thank you so much for your remind.
Our programmer will modify this bug.Thank you so much for your kindness.

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Da***

Goods  Jun 30,2018 PM 23:36

Hello, i want to know if Artist Display 16 Pro is on sale in June 2018 or will be on sale any time soon, thanks.

Official mallJul 02,2018 PM 18:18

Hi, Daniel
Thanks for interested in our products.
Yes we have deals in July, you could learn more about the deals by clicking the first banner in homepage.
Thank you.

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