Na***
Customer service Jun 04,2019 AM 05:01
After waiting so long because of wrong delivery location, I finally got my xp pen 16 pro.... I dont blame you for messing up the shippment, it was my county's fault I guess. The problem I have is really annoying! I did notice it when I was drawing for the first time on my Artist 16 pro today... I can't make small lines? When I try to like make a detail like pupills in an eye, this wont work after struggling for some seconds. Its annoying me that I can't make eye lashes, pupills etc... How can I fix this? It destroying the happiness for me. I have tried to fix it in the settings, but there is no help... Please help me :( I have waited patiently for 1 month now and I wanna draw again as soon as possible :(
Official mallJun 04,2019 PM 16:31
Dear Natalie Mannes, we are sorry to bring you trouble. We value your business, don't worry, we will solve this problem for you. Could you pls provide your order number? Or you can send the video of your issue to us, you can send the video to my mail: lirujing@xp-pen.com or our tech support: service@xp-pen.com. In this way we can provide you with faster and more professional help. Looking forward to your mail.
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Sh***
Goods Jun 03,2019 PM 13:49
Is it compatible with Krita software?
Official mallJun 03,2019 PM 17:23
Hi Shanco Padua, the Artist Display 16 Pro is compatible with Krita software. Thank you : )
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Er***
Customer service May 24,2019 AM 04:46
Hi, so i've had my 16 pro for a few months now and for some reason there seams to be a invisible line on the display that when my pen crosses it, it lets go of the cursor and i have no idea how to fix this. any help would be greatly appreciated. I love this display but the "deadline" makes it rather debilitating at times
Official mallMay 24,2019 PM 18:11
Dear Eric Gilmore, sorry for all the inconvenience. Don't worry, we will solve the problem for you. We encountered this problem for the first time. Could you pls send the video of your issue to us, you can send the video to our tech support: service@xp-pen.com or my mail: lirujing@xp-pen.com. Once again we send our sincerely apology.
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We***
Goods Apr 20,2019 AM 03:51
would a HDMI to VGA cable work, or would i need a new graphics card.
Official mallApr 22,2019 AM 09:26
Dear Welf Streb, thank you for your interest in our products, the artist 16pro itself does not have a VGA interface, if your computer only has VGA, you can buy VGA to HDMI converter. Hope it's helpful to you~
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He***
Delivery Mar 01,2019 AM 08:40
How long does it take to ship to California??
Official mallMar 01,2019 PM 18:15
Hello, it takes about 5-8 days to arrive California.
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ca***
Goods Mar 01,2019 AM 02:18
Hello! So I received today the goods and honestly..I'm disappointed because when I open the Photoshop and try to draw it's very laggy. I can't draw even simple lines..I have the right driver, I restarted my laptop and the tablet but it's the same.. I don't know if it's because of my laptop or not. Oh and when I try to swich between eraser and brush it stucks on eraser and it opens the brush settings tab extremely slow. (Not mentioning the annoying paralax) Any advice/settings ? (I have 8 Gb ram/IntelCore i7 processor)
Official mallMar 01,2019 PM 18:22
Hello, we are sorry for this inconvenience.
Could you please send a video about your issue to our tech support: service@xp-pen.com?
They will provide the profession and fast service to solve your problem.
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Hi***
Delivery Feb 24,2019 AM 06:42
Hello,
I am interested in Artist Display 16 Pro and I live in Switzerland, I want to know how long it takes to ship it because I want it in less than 8 days.
Thank you.
Official mallFeb 25,2019 AM 11:10
Hello, thanks for your mail.
Yes we can ship to Switzerland, it usually takes about 5-15 days to arrive.
Thank you.
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Ni***
Goods Feb 16,2019 AM 00:59
So i got my artist 16 pro today from your Amazon.de company. And I gotta say that I am disappointed. Not in the device, but in the company that package it. I got the main box in another bigger box. In that bigger box i found a pile of hard paper in one of the corners. Very weird. When i opened the mainbox there was no protection of the device what so ever. It was just thrown in there with all the other boxes with cables in them. The screen had really poorly applied protective peel plastic on it. It was even hair and dust stuck under the peel! The device already had smudges all over it and under the peel as well as scratches on the screen. You get 2 pens with the device. Very nice, except one of the pens was broken! The nib of it was pressed inside of the pen so that there's no way i can get it out. Its useless now.
All and all, the device is amazing, though I would love to not have it sent with me in a already used shape an a little more care what so ever.
I am very sad and disappointed.. yes, it's a really cheap tablet if compared to Wacom, but to me it's a lot.
Official mallFeb 16,2019 PM 12:14
Hi, Nikki
We are so sorry for this inconvenience, we have contacted the corresponding sales in Amazon.de, they will send a mail to you.
Once again we send our sincere apology.
They will provide the satisfication solution.
Thanks again for your understanding.
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Ni***
Payment Jan 20,2019 AM 09:27
Hi I was just wondering if the 469.00$ is US or CAD. Also I was wondering if there’s a difference of this product from this website and from Amazon. I am not sure which website to buy it from. (I live in Canada)
Official mallJan 21,2019 AM 10:37
Hi, the price 469.00$ is USD not CAD. If you buy from this site, we will provide 18 months warranty, but if you buy from Amazon they will provide 12 months warranty.
Thank you for your understanding.
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ju***
Payment Jan 16,2019 PM 22:08
hello, I would just like to ask if cash on delivery as a method of payment is available or if you can only use credit cards to pay?
Official mallJan 19,2019 AM 10:21
Hi, sorry we don't support cash on delivery payment. Yes you can use credit card pay the order.
Thank you.
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An***
Goods Jan 16,2019 AM 02:53
Can you flip this around for left-handed use?
Official mallJan 16,2019 PM 15:02
Hi, yes it can be used for left-handed user.
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Ha***
Customer service Dec 30,2018 PM 15:35
I am from india, how can I buy this? I see india is missing from your select countrey list!!! If I buy it from amazon, is it feasible to get further services like replacement or warrenty easily in case of need?
Official mallDec 31,2018 PM 16:50
Hi, sorry we don't ship to India. Yes we have distributor sell our products in Amazon.in.
They will provide the warranty service.
Thanks.
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Gr***
Delivery Dec 19,2018 PM 21:11
Vou don't deliver for Brazil? Why? I want it so much :(
Official mallDec 19,2018 PM 23:33
Hi, Greice
Thanks for interested in our products. Sorry we don't ship to Brazil because of high customs fee and shipping fee.
Thanks for your understanding.
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Wi***
Goods Dec 13,2018 AM 00:59
I was wondering if you sell a "stand alone" Pen computer? Something with a hard drive, memory, ect.. What I have for a laptop is not sufficient enough to handle large files. Stand alone is really what I'm looking for
Official mallDec 14,2018 AM 10:20
Hi, William
Sorry our tablets all need to connect computer, because tablet itself doesn't have program. So it can't work separately.
Thank you for your understanding.
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M.***
Goods Dec 06,2018 PM 17:51
It originally come with 2 x 02 stylus, does stylus 05 / 06 can be working on Arties display 16 pro?
Official mallDec 07,2018 PM 14:27
Hi, P05/06 stylus can't be used on Artist 16Pro, only P02S stylus can be used on Artist 16Pro.
Thanks.
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