XF***
Customer service May 24,2025 PM 13:15
This tablet is near perfect but will there ever be more than one color one day? Smaller tablets always get the fun colors but anything above 20 inches only ever come in black, would love a white version to match my setup :(
Official mallMay 26,2025 PM 16:23
Hello
Thank you for your inquiry.
We have no plans to launch other colors for the time being. I will feedback your valuable suggestions to the product department.
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XF***
Goods May 13,2025 PM 22:39
Hi ! Does the tablet have to be connected to a computer for every use ? Does it work on any computer ? Can it work with a phone ?
Official mallMay 14,2025 PM 17:00
Hello
Artist Pro 24 (Gen2) 4K is compatible with Windows 7 (or later), macOS 10.13 (or later), Android (USB3.1 DP1.2), Chrome OS 88 (or later) and Linux.
If your phone is Android (USB3.1 DP1.2), you can use it to connect to Artist Pro 24 (Gen2) 4K.
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XF***
Goods Apr 12,2025 AM 11:23
I’m having the same issue as others. The fuzziness is driving me crazy. Please let me know if I have a defective device and if I can return it. Hurts my eyes being side by side with my other 4k monitor.
Official mallApr 14,2025 PM 16:57
Hello
We're sorry to hear that you are having some trouble with your products. We would like to help you solve it.
The technical team will contact you as soon as possible to provide you with professional assistance.
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XF***
Customer service Apr 10,2025 AM 11:21
Yellow! Having a similar problem as others, the screen seems to be very fuzzy, tried to fix it myself but have been unsuccessful.
Official mallApr 10,2025 PM 17:37
Hello
We're sorry to hear that you are having some trouble with your products. We would like to help you solve it.
The technical team will contact you as soon as possible to provide you with professional assistance.
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XF***
Goods Mar 14,2025 PM 22:44
Does this display provide an output? I would like to send the image seen/created on this display to a larger display (classroom display). Is that possible to do through this device? Is there an HDMI output?
Official mallMar 17,2025 PM 16:09
Hello
No, Artist Pro 24 (Gen2) 4K is an input device similar to a mouse.
It needs to be connected to a computer to work and does not support output.
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Mi***
Goods Feb 26,2025 PM 19:00
Hello, I am having a similar issue as someone above. i have changed the scale and resolution and nothing has solved the weird fuzzy thing happening with the image. I have messed with my art program as well and nothing is crip. Even if I use a browser its still super fuzzy. :(
Official mallFeb 27,2025 PM 17:19
Hello
The technical team will contact you as soon as possible to provide you with professional assistance.
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Ci***
Goods Jan 25,2025 AM 03:05
So are there no wheels nor customizable shortcut keys on this display? If that's the case, how do you use shortcuts?
Official mallJan 26,2025 PM 15:47
hello
No, the Artist Pro 24 (Gen2) 4K doesn't have a scroll wheel and shortcuts.
The Artist Pro 24 (Gen2) 4K includes an ACK05 Wireless Shortcut Remote. Shortcuts and rollers can be set using the ACK05 Wireless Shortcut Remote.
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XF***
Goods Jan 18,2025 AM 02:42
Please, I would like to know if you have a release date for the ACS15 Ergo Stand?
I am going to buy an Articulated Arm for my Artist Pro Gen2, but if the ACS15 is more interesting I would be willing to wait a little longer to buy this Stand instead of the Arm.
If you could give me some information I would greatly appreciate it:
Release date;
Price estimate;
Will it be compatible with VESA 75x75 and 100x100?
Tilt and height adjustment degrees;
Thank you very much!
Official mallJan 20,2025 PM 15:57
Hello
The ACS15 stand is expected to be launched in late February, and the price cannot be confirmed for the time being.
The ACS15 stand is compatible with VESA 100*100mm.
The ACS15 stand can be adjusted to 14 angles from 20-90 degrees, and the height options have 8 increments from 73mm to 313mm.
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az***
Customer service Jan 12,2025 PM 17:42
So I have a concern with this tablet- is everything on the screen SUPPOSED to be fuzzy? I can't seem to get a crisp image on this 4k tablet no matter what I do, and it's both exhausting, frustrating, and concerning )': I've tried everything I could on my own to get a clear, crisp view, but NOTHING I've tried has worked. I edited the scale to 200%. Still fuzzy. I did 100%. Still fuzzy. I've tried every resolution and every scale. Is there any way I can actually utilize this tablet's full 4k resolution in a way that actually works as intended? Thank you.
Official mallJan 13,2025 PM 16:02
Hello
The technical team will contact you as soon as possible to provide you with professional assistance.
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XF***
Customer service Jan 09,2025 PM 22:46
Does this tablet work with the iMac Desktop?
Official mallJan 10,2025 AM 10:24
Hello
Artist Pro 24 (Gen2) 4K is compatible with macOS 10.13 (or later).
If your desktop computer is macOS 10.13 (or later), then Artist Pro 24 (Gen2) 4K is compatible with your computer.
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XF***
Goods Jan 06,2025 AM 07:36
Is the Artist 2 Pro (Gen2) optimized for videos and gaming as a monitor?
Yes, I know it's a drawing monitor and doesn't work without a computer like a previous response seemed to misconstrue.
Official mallJan 06,2025 PM 17:06
Hello
If you want Artist Pro 24 (Gen2) for gaming and video, we recommend you to buy Artist Pro 24 (Gen2) 165Hz.
The groundbreaking 165Hz refresh rate sets the highest standard for drawing display. Each frame of the image presents excellent smoothness and clarity, greatly reducing motion blur in dynamic art creation.
https://www.xp-pen.com/store/buy/artist-24-pro-gen2-165hz.html
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XF***
Goods Jan 01,2025 PM 17:57
Is it work on windows 11?
Official mallJan 02,2025 PM 16:03
Hello
Yes, Artist Pro 24 (Gen2) 4K is compatible with Windows 11.
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XF***
Goods Jan 01,2025 AM 08:10
So as I understand, this is a drawing screen that can double as a regular screen for gaming, videos, etc? Like how would titles like Baldur's Gate 3 work on it? Because my desk is overfilled enough as is and having only one monitor for both my needs as an artist and for free time would be space saving.
Official mallJan 02,2025 PM 16:05
Hello
Artist Pro 24 (Gen2) 4K cannot be used independently and needs to be connected to a computer using a USB-C cable or a three-in-one cable.
As long as your computer supports the software used, it can be used on Artist Pro 24 (Gen2) 4K.
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XF***
Goods Dec 24,2024 PM 15:08
Please, give me more information to this display! What is the PPI (Pixels Per Inch), LCD Type, OLED, QLED, IPS-Panel, Response Time, Color Gamut Volume, Display Color 8 Bit or more, OS Support range (Android, Windows....) and is this a Touch-Display??? Thank you in advanced !
Official mallDec 24,2024 PM 16:43
Hello
Artist Pro 24 (Gen 2) 4K cannot be used independently. It needs to be connected to a computer, mobile phone or tablet to use. It does not support touch function.
The following is the detailed parameter information of the product.
Screen type: ADS-IPS
Display Resolution: 3840*2160
Report Rate: 200RPS (max)
Color Depth: 1.07B (8bit+FRC)
Compatibility: Windows 7 or later, MacOS 10.13 or later, Android 10.0 or later (USB3.1 DP1.2), Chrome OS 88 or later, Linux.
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XF***
Goods Dec 24,2024 PM 12:58
Is there a stand for this or does it already come with one?
Official mallDec 24,2024 PM 16:29
Hello
Yes, the Artist 24 Pro (Gen2) 4K comes with an adjustable stand.
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