ky***

Goods  Jan 15,2019 AM 00:37

Hello, the package I received is in good quality. Quick question: I have the wireless version of Star 06. For installation, do I download "Star 06C" or "Star Series" or is it called something else. Thanks

Official mallJan 15,2019 PM 14:52

Hi, ​you can install the Star 06 driver #Star series 03/05/06.
​Thank you.

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Ra***

Customer service  Aug 24,2018 AM 03:35

Hi, I asked about this tablet previously and now I'm thinking about buying it. But before doing so I have some questions.
First I would like to know how long warranty it has. I found that warranty is 18 months long but I just want to make sure if it's true.
And second if I will have to pay shipping fees when I will have to send it for a complaint if something won't be alright with tablet or you will pay fees at your own expense.
I've watched and read many previews about Star 06 and a lot of people say that this is pretty decent tablet.
I will be very thankful if you reply as soon as possible, thanks.

Official mallAug 24,2018 AM 10:17

Hello, thanks for your asking.
1. Yes we provide 18 months warranty, but Amazon and other platforms provide 12 months warranty.
2. If the tablet itself has any defective problems, we will pay the return shipping fee, but if you're unsaisfied with it and tablet itself doesn't have defective problem, then you need to pay the return shipping fee.
Hope these information is helpful to you. Thanks.

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Ra***

Goods  Jul 31,2018 AM 08:49

Hi, i just want to know if this tablet has touch surface. You know, using it as touchpad etc.
I was looking for it in specifications but I couldn't find it.

Official mallJul 31,2018 AM 11:19

Hello, thanks for your asking.
All the tablets including Star 06 are not touch surface, it needs to use stylus to draw on the tablets.
Thank you so much for your understanding.

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mi***

Delivery  Jan 15,2018 PM 12:59

do you know if there's any way i can get it in mexico?

Official mallJan 15,2018 PM 18:38

Dear customer
Thank you so much for interested in our official store.
Sorry we don't ship to Mexico, maybe we will ship to Mexico in the near future.
Thank you so much for your understanding. :)

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mi***

Goods  Jan 12,2018 AM 08:46

hi, do you ship to mexico? os there a way i can get it in mexico? if yes, how long would it take and what paying method is available?

Official mallJan 12,2018 PM 15:58

Hello, miranda ramos
sorry we don't ship to mexico because the customs fee is expensive and shipping time is too long. Maybe we will send to mexico in the near future.
Thank you so much for interested in our product. :)

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Na***

Delivery  Jan 10,2018 AM 07:27

this product doesn't seem to be available locally in New Zealand, would this product work over here? and how long would it take to ship, Thanks.

Official mallJan 10,2018 AM 10:05

Hello, Nathan cherrington
thanks for your asking.
Sorry we don't have dealer in New Zealand, but we can ship to New Zealand,
If you want to buy Star06, it usually takes about 20-35 days to arrive.
Hope it is helpful to you.

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Ma***

Delivery  Dec 05,2017 PM 20:03

Thanks for answer. And will it have a track number? This product have only one delivery way calls "DHL/Fedex/UPS/USPS/EMS Free Shipping".

Official mallDec 06,2017 PM 16:18

Dear customer
thanks for your asking.
Don't worry we will send the tracking number to your mailbox. if it appears.
In some case, we have shipped the product actually, but the order shows has not been shipped, it is because of the tracking number doesn't appear.
Thank you so much for your understanding.

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Ma***

Delivery  Dec 05,2017 PM 18:36

How long will take the delivery if i live in Russia?

Official mallDec 05,2017 PM 18:39

Hello, thanks for your asking.
It will takes about 7-15 days.
Hope it is helpful to you.

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Am***

Customer service  Nov 19,2017 PM 15:00

I am from India, so how can I avail this product in India. Also, if I get this imported or buy from amazon, is there any service center in India?
Request to let me know ASAP.


Regards,
Amit Kumar

Official mallNov 21,2017 PM 12:43

Hello, dear Amit Kumar
We have dealer in India. Here is the contact information:
Company name: DNS Overseas
Address: 1003, Raheja Chambers, 213, Nariman Point, Mumbai 400021
Mobile: +91 9820055590
Office: +91 22 22843315
E-mail: nishit.shah@xp-pen.co.in

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Ad***

Delivery  Nov 13,2017 AM 03:43

Can you tell me how long it would take to ship to Scotland please?

Official mallNov 13,2017 PM 12:13

Dear customer
Thanks for your asking.
It may depends on what you buy. It will takes longer time to arrive buying Graphic Tablet than buying Graphic Display.
If you buy Graphic Display, it will takes about 7 days to arrive.
Hope it is helpful to you.
Thank you.

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Mu***

Delivery  Oct 30,2017 PM 22:07

Where will the package come from? Just for having to pay custums(duty)? I'm from Hungary.
Balázs

(my English is not so good)

Official mallNov 01,2017 PM 18:34

Hello dear customer
If you live in Hungary, maybe we will ship your parcel from Europe warehouse. So there has less possible to pay for customs fee.
Hope it is helpful to you. :)

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Er***

Payment  Sep 13,2017 PM 23:43

Hi,

I would like to ask how long it would take to ship the Star 06 wireless tablet to Slovak Republic (central EU) and which payment method would you reccomend ? Thank you for your answer.

Official mallSep 14,2017 AM 09:36

Hi, Erik, it would take 2-14 days to ship to the Slovak Republic. You can pay it by paypal or credit card. Paypal would be the best way. If you have any problem, feel free to contact us. Have a nice day! : )

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as***

Payment  Aug 31,2017 PM 12:44

How to pay from indonesia

Official mallSep 01,2017 AM 11:00

Hi, pls pay it by Paypal, thanks.

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