XF***
Goods Sep 26,2023 AM 10:56
Is normal that the surface gets scratches when you draw on it? by the way the tablet is really amazing. I just want to make sure , because in the videos the surface doesnt look scratched
Official mallSep 27,2023 PM 18:04
Hello
Yes, scratches will occur on the surface during use of Deco Pro (Gen2).
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XF***
Goods Sep 25,2023 AM 01:13
What if I do not like it? Can I return that?
Official mallSep 26,2023 PM 17:28
Hello
If you are not satisfied with our products, you can contact us to apply for a return and refund within 7 days of receiving the goods.
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XF***
Goods Sep 25,2023 AM 01:11
Is the a touch tablet like Wacom Pro? Can I make zoom in and out by using my two fingers on the tablet?
Does the pen has an eraser from the top? if I want to erase something in Photoshop, can I flip the pen and erase it?
Official mallSep 26,2023 PM 17:27
Hello
Deco Pro (Gen2) does not have a touch function, and the top of the stylus supports an eraser function.
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Go***
Goods Sep 20,2023 AM 05:04
Are there any screen protectors for the gen 2 series? Specifically for the XLW?
Official mallSep 20,2023 PM 15:10
Hello
We have not yet launched the protective film for the Deco Pro (Gen2) series, and we are deeply sorry for the inconvenience this has caused you.
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XF***
Goods Jul 24,2023 PM 23:10
Is there a stand you could recommend for the Deco Pro XLW?
Official mallJul 27,2023 PM 14:50
Hello,
We recommend you to buy ACS05 Portable Stand, which can fit all products between 12-16 inches.
https://www.xp-pen.com/store/buy/acs05-portable-stand.html
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XF***
Delivery Jul 22,2023 AM 01:06
Hello, I would like to know when it will be available for Canada shipping for Pro XLW model. I really hope you will in the future I would love to have this tablet.
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XF***
Goods Jul 15,2023 PM 12:49
Is the shortcut remote sold separately for LW models? "Sold separately for Deco Pro MW (Gen 2) and Deco Pro LW (Gen 2) in the name of Wireless Shortcut Remote."
Official mallJul 17,2023 PM 15:09
hello
All three models of Deco Pro (Gen2) include ACK05 shortcut remote.
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XF***
Goods Jul 06,2023 PM 13:42
Which models come with the Wireless Shortcut Remote and Bluetooth Receiver (Dongle)? Both of these items specify that they are only sold with certain models.
Official mallJul 06,2023 PM 14:29
Hello
All three sizes of Deco Pro (Gen2) include Shortcut Remote.
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XF***
Goods Jun 30,2023 PM 15:05
Are you going to be getting any more of the largest size (XLW 15" x 9") back in soon? If so, can you specify a date you expect to have them in? Thank you!
Official mallJun 30,2023 PM 15:10
Hello
Deco Pro XLW: 15"x9" temporarily out of stock, we expect to arrive at the end of July.
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XF***
Goods Jun 21,2023 PM 20:37
Is it coming to Hong Kong anytime soon?
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XF***
Goods Jun 18,2023 AM 02:46
I don't see a Linux driver on the download page, only one Mac and two Windows versions. Linux driver not yet ready, or is this tablet not compatible with Linux?
Official mallJun 19,2023 PM 16:32
Hello
Deco Pro (Gen2) is compatible with Linux.
We are very sorry that because Deco Pro (Gen2) is a new product, the Linux driver has not yet been released. We expect it to be available at the end of June.
We are very sorry for the inconvenience caused.
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XF***
Goods Jun 10,2023 AM 06:22
Does this come with the wireless shortcut remote?
Official mallJun 12,2023 PM 14:07
Hello
Yes, Deco Pro (Gen2) includes ACK05 shortcut remote.
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