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Goods  Dec 30,2024 PM 14:11

Is the bluetooth dongle only required for linux? If not, is there a choice of type-c port dongle for mac?

Official mallDec 30,2024 PM 17:34

Hello

The Bluetooth receiver is also suitable for MacBook. If your computer does not have a USB-A port, you need to buy an adapter to connect the Bluetooth receiver.

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Goods  Dec 30,2024 AM 01:50

Hi, i love xp pen products, but i cant make my deco pro(gen2) work well on android 14.
the screen ratio is off and can not draw well

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Goods  Nov 07,2024 AM 10:12

is deco pro compatible with iphone?

Official mallNov 07,2024 PM 16:52

Hello

Deco Pro (Gen2) is compatible with iOS 11.0 or later and only supports Bluetooth connection to iPhone.

Please note that it only supports ibis paint and other painting software cannot be used.

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Customer service  Oct 19,2024 AM 00:19

Hi, does the software app continue to display every time you plug in the Deco Pro Gen 2 in the same way that it does for the G640? It's quite annoying. It also shows up at random times while I'm using the G640. I don't ever want the window to pop up unless I click on the app icon. Please fix this.

Official mallOct 22,2024 PM 18:22

Hello

Do you mean the driver pops up frequently?

Please shoot a video and send it to the following email address.

The technical team will provide you with professional help as soon as possible.

service@xp-pen.com

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Goods  Oct 11,2024 PM 18:50

Would it be possible to purchase only the drawing tablet. I already have an AK05 keypad and a Stylus Pro Smart Chip 16K, purchased for another device.

Official mallOct 14,2024 PM 17:18

Hello

Deco Pro (Gen2) includes ACK05 Wireless Shortcut Remote and cannot be sold separately.

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Goods  Oct 03,2024 AM 03:36

I have 2 questions, actually. How much does the deco pro (gen 2) LW weight? Accounting for everything without the packaging. The second question is, does the warranty still apply if I bring the product to Brazil without the original packaging? Thank you very much

Official mallOct 08,2024 PM 16:57

Hello

The net weight of Deco Pro LW (Gen2) is 1300g.

We are very sorry that we only support after-sales in the United States.

We recommend that you buy directly from the Brazilian online store for easier after-sales handling.

https://www.storexppen.com.br/

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Customer service  Jun 26,2024 PM 21:19

I was trying to buy this product from US. Was unable to buy since the payment button did not work. I had to order the same from Amazon and ask for a price adjustment. It was a pain. Please fix your website so that we can complete the order. I tried both Chrome and Edge browser. This was frustrating.

Official mallJun 27,2024 AM 10:36

Hello

We have carefully checked and there is nothing unusual on the checkout page.

Your credit card company may have detected a payment risk and declined the payment. We recommend that you contact your credit card company to verify the details.

We accept all major credit cards and PayPal payments. You can choose another credit card or pay with PayPal.

If you have any further questions, please feel free to contact us.

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Goods  May 24,2024 AM 06:12

Does the Deco Pro (Gen2) MW still include the shortcut remote? It's not listed in the "Package Includes" section

Official mallMay 24,2024 PM 14:12

Hello
Yes, all three models include the ACK05 Wireless Shortcut Remote.

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Goods  Mar 01,2024 PM 20:37

Works with Windows 11?

Official mallMar 04,2024 PM 16:44

Hello

Yes, Deco Pro (Gen2) is compatible with Windows 11.

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Goods  Mar 01,2024 PM 20:30

Hi guys, is it compatible with Substance 3D Painter?

Official mallMar 04,2024 PM 16:43

Hello

Yes, Deco Pro (Gen2) is compatible with Substance 3D Painter.

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Goods  Dec 06,2023 AM 07:23

Are any plans for releasing a case for the Deco Pro XLW Drawing Tablet (Gen 2), an excellent tablet for Cadd renderings in Bricscad

Official mallDec 11,2023 PM 17:48

Hello

There is currently no compatible protective case for Deco Pro XLW.

I have fed back your needs to the R&D team and look forward to launching the Deco Pro XLW protective case as soon as possible.

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Delivery  Nov 26,2023 AM 03:42

Hi, within how many days product Deco pro Gen2 is delivered to Missouri?

Official mallNov 28,2023 AM 09:42

Hello

It usually takes 1 working day to prepare your order.

Order shipping usually takes 3-5 business days.

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Goods  Nov 20,2023 PM 16:11

Hello, I am very interested in this tablet and this is my first tablet ever. So I wanted to ask if LW size will work correctly with 15 and 6 inches (15"6, sorry I usually do not use american inches) laptop. Just, I know that sizes must fit with each other and people recommending LW size for 15 - 16 inch laptops, is this true? Thank you.

Official mallNov 20,2023 PM 17:23

Hello

Deco Pro (Gen2) has no requirements for the size of the connected device. As long as your device is the following system, your device is compatible with Deco Pro (Gen2).

Windows 7 (or later), macOS 10.10 (or later), Android 6.0 (or later), Chrome OS 88 (or later), iOS (works only with certain apps), Linux

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Goods  Oct 29,2023 PM 22:44

Good day guys, is this table compatible with Blender?

Official mallOct 30,2023 AM 10:11

Hello

Yes, Deco Pro (Gen2) is compatible with blender.

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Goods  Oct 27,2023 PM 12:22

If used with an iOS adapter would this tablet be able to be connected and used with iOS?

Official mallOct 27,2023 PM 14:28

Hello

Deco Pro (Gen2) is compatible with iOS and iPadOS devices.

Deco Pro (Gen2) now support ibisPaint and Medibang Paint for iOS and iPadOS.

Please note that the iOS system only supports two painting software, ibisPaint and Medibang Paint.

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