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Goods Mar 19,2025 PM 19:22

Hello, when will the pink version of artist 13 2nd gen will be avaiable to buy again? Also, will the color styluses for this model be back? I would like to buy one, especially the pink version

Official mallMar 20,2025 PM 15:48

Hello

The pink Artist 13 (Gen 2) has been discontinued and will not be restocked.

We apologize for the inconvenience.

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Goods Mar 12,2025 AM 04:18

I see that you are able to use ibis paint with this, are you also able to use ibis paint x?

Official mallMar 12,2025 PM 14:42

Yes, the Artist 13 (Gen 2) is compatible with ibis Paint X as well. You can use it seamlessly for drawing and designing.

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Goods Feb 03,2025 AM 06:59

Is this compatible with TVpaint?

Official mallFeb 05,2025 PM 16:47

Hello

Artist 13 (Gen 2) is compatible with Windows 7 (or later), macOS 10.10 (or later), Chrome OS 88 (or later), Android USB3.1 DP1.2, Linux and Harmony OS.

As long as you connect Artist 13 (Gen 2) to use TVpaint on the above system devices, Artist 13 (Gen 2) is compatible with TVpaint.

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Goods Jan 21,2025 AM 08:10

Is this tablet compatible with Ibis paint?

Official mallJan 22,2025 PM 16:30

Hi

Yes, Artist 13 (Gen 2) is compatible with Ibis paint.

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Goods Nov 26,2024 PM 22:55

Is the 13.3 V2 drawing tablet compatible with Adobe Animate?

Official mallNov 27,2024 PM 18:16

Hello

Yes, Artist 13.3 Pro V2 is compatible with Adobe Animate.

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Customer service Nov 04,2024 PM 13:10

The tip of the pencil is pushed in is there a way to change the tip or would I need to buy a new pencil if so what pencil is compatible?

Official mallNov 05,2024 PM 16:52

Hello

You can try to use tweezers or the pen clip to remove the refill. If you cannot remove the pen tip, you can only buy a new stylus.

X3 Elite Plus Stylus is the compatible stylus for Artist 13 (Gen2).

https://www.xp-pen.com/store/buy/x3-elite-plus-stylus.html

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Goods Sep 25,2024 AM 06:31

Is it compatible with Clip Studio Paint ?

Official mallSep 25,2024 PM 12:18

Hello

Yes, Artist 13 (Gen 2) is compatible with Clip Studio Paint.

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Goods Sep 15,2024 PM 23:16

I've seen a few complaints about tablet color accuracy. Is there any way to remedy this?

Official mallSep 18,2024 PM 17:24

Hello

Color difference is caused by comparison. Manufacturers produce panels with different specifications and standards, so the color gamut of different products will be slightly different. You can try to adjust the color in the driver, or you can use third-party color adjustment software to adjust the color.

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Goods Sep 04,2024 AM 01:54

When will the artist 13 gen 2 be available in other colors, and will it be restocked in time for the end of the anniversary sale

Official mallSep 04,2024 AM 09:50

Hello

Artist 13 (Gen 2) is only available in black, other colors have been discontinued and cannot be restocked.

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Delivery Jul 24,2024 AM 01:48

Hi. Does the pen tablet have a screen protector right out of the box or does one need to be purchased and put on separately?

Official mallJul 24,2024 PM 12:24

Hello,

When you unbox your tablet, there are two screen protectors: one with a tab so you can remove it, and one that protects the screen from scratches when some scratches appear on the screen When normal, you can replace it for drawing.

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Goods Sep 04,2023 AM 06:35

when will this tablet be back in stock in the other colors?

Official mallSep 05,2023 PM 16:07

Hello,

Artist 13 (Gen 2) is currently in stock in all colors and can be purchased directly.

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Goods Aug 03,2023 PM 13:15

Is the software and tablet compatible with Samsung galaxy S22+ Ultra?
And Is it the same with Artist 12 (2nd Gen) with the only difference being the screen size?

Official mallAug 03,2023 PM 15:01

Hello,

If the USB-C port of the Samsung galaxy S22+ Ultra supports dp 1.2, then the Artist 13 (2nd Gen) is compatible with your phone and is compatible with the software in your phone.

Artist 13 (2nd Gen) and Artist 12 (2nd Gen) have different sizes, different color gamuts, different shortcut keys, and different compatible systems.

You can learn more product parameters through the link below.

https://www.xp-pen.com/compare

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Customer service Mar 27,2023 AM 05:03

Hello, I just bought the Artist 13 (2nd gen) and every time I set it up it says there is no signal, can you please help?

Official mallMar 27,2023 PM 16:24

Hello,

Please contact our technical support email.（service@xp-pen.com）

Our technicians will further check and solve for you.

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Goods Oct 28,2022 PM 22:10

Does it have to be connected to a computer to work or is it it’s own computer?

Official mallNov 01,2022 AM 09:06

Hello,
Artist 13 (2nd Gen) is not a stand alone product. It needs to be connected to a computer to work.

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