XF***
Goods Jan 04,2025 AM 11:44
Do you need a USB C to USB C charger for here for it to work or would any cord do?
Official mallJan 06,2025 PM 16:53
Hello
Artist 10 (Gen 2) includes a 3-in-1 cable. If you want to use a TYPE-C to TYPE-C cable, you can also purchase a TYPE-C to TYPE-C cable separately.
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XF***
Goods Dec 13,2024 AM 10:23
(MacBook Air 13.0) Every time I plug it in it says "No signal" "Power saving". Yes, I tried unplugging and plugging it back in. Yes, I've tried restarting my laptop multiple times. Is this a problem with my computer? Problem with the tablet its self? The wire?
Official mallDec 13,2024 PM 15:52
Hello
We're sorry to hear there's a problem with your product. We'd be happy to help you resolve this issue.
Our after-sales team will contact you as soon as possible to confirm the details.
We sincerely hope we can resolve this issue and provide you with a satisfactory shopping experience. Thank you very much for your understanding and cooperation.
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XF***
Goods Sep 05,2024 PM 22:20
Does this work with any display on the computer it is attached to? I want to draw on a screen to input into matlab rather than a drawing app and wanted to confirm it will mirror displays that are not a supported drawing app
Official mallSep 12,2024 PM 12:00
Hello
When there are two monitors connected to the same computer, only one of the monitors can be copied with the main screen.
If you want to copy our screen and another monitor, you need to set our screen or another screen as the main screen before you can select it as the copy screen. Matlab is a mathematical software that can use the Artst 10 2nd pen instead of the mouse, which has similar functions to the mouse.
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XF***
Goods Aug 02,2024 AM 08:06
Would it work on the base model s22
Official mallAug 02,2024 PM 17:42
Hello
Yes, Artist 10 (Gen 2) is compatible with Samsung Galaxy S22.
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XF***
Goods Feb 01,2024 AM 04:11
What extra stylus are compatible with this tablet?
Official mallFeb 02,2024 PM 16:35
Hello
The X3 Elite Plus Stylus is the only stylus compatible with Artist 10 (Gen 2).
We currently do not have other compatible stylus pens, and we are deeply sorry for the inconvenience this has caused you.
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XF***
Goods Jan 13,2024 AM 06:33
Is this tablet compatible with Samsung Galaxy S22+?
Official mallJan 15,2024 PM 14:21
Hello
Yes, Artist 10 (Gen 2) is compatible with Samsung Galaxy S22+.
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XF***
Customer service Jan 04,2024 PM 17:56
Is this tablet compatible with a Motorola G Stylus (2021)?
Official mallJan 05,2024 PM 17:42
Hello
No, Artist 10 (Gen 2) is not compatible with Motorola G Stylus (2021).
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XF***
Goods Dec 06,2023 AM 07:58
Is this tablet combatible with an Iphone 13?
Official mallDec 06,2023 PM 16:02
Hello
No, Artist 10 (Gen 2) is not compatible with iOS and therefore not compatible with iPhone 13.
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XF***
Goods Dec 03,2023 AM 02:04
Does the tablet work by itself? Like can I draw on it without using another device or some type of app?
Can I just draw on it freely?
Official mallDec 06,2023 AM 10:41
Hello
Artist 10 (Gen 2) is an input device similar to a mouse. It needs to be connected to a mobile phone, tablet or computer to use it and cannot be used alone.
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XF***
Goods Nov 14,2023 AM 00:15
does it come with a glove? im confused whether if it does or doesnt
Official mallNov 14,2023 PM 14:23
Hello,
Yes, the Artist 10 (Gen 2) package includes a glove.
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of***
Goods Sep 25,2023 AM 10:10
Hi, does this work with the Samsung Galaxy S23 Ultra?
Official mallSep 27,2023 PM 15:57
Hello,
Yes, Artist 10 (2nd generation) is compatible with Samsung Galaxy S23 Ultra.
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XF***
Customer service Sep 13,2023 AM 09:38
Will it work/connect with a samsung galaxy a13?
Official mallSep 13,2023 PM 14:24
Hello
No, samsung galaxy a13 is not compatible with Artist 10 (Gen 2).
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XF***
Customer service Sep 11,2023 PM 16:28
does the XP pen 10 2nd gen work for the Samsung Galaxy a32?
Official mallSep 12,2023 PM 17:05
Hello
No, the Samsung Galaxy a32 is not compatible with Artist 10 (Gen 2).
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XF***
Goods Aug 22,2023 AM 00:35
Hello There! Is the Artist 10 (Gen 2) compatible with Krita?
Official mallAug 22,2023 PM 16:24
Hello
Yes, Artist 10 (Gen 2) is compatible with Krita.
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XF***
Goods Jul 27,2023 AM 04:54
Does the pen come with the it?
Official mallJul 27,2023 PM 14:38
Hello
Yes, the Artist 10 (Gen 2) package includes a stylus.
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