XF***
Goods Dec 15,2025 AM 10:43
When will restock happen?? I was looking at this tablet and was wondering if you would be restocking the blue version?
Official mallDec 16,2025 PM 18:03
Hello.
The black Artist 16 (Gen 2) is expected to be restocked on January 20th. Other colors will no longer be available for sale.
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XF***
Delivery Dec 01,2025 AM 10:26
It says pre-sale - expected to ship in October. Does this mean there won’t be any in stock until October 2026?
Official mallDec 01,2025 PM 15:51
Hello
The Artist 16 (Gen 2) is in stock and you can purchase it directly.
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La***
Goods Jun 25,2025 AM 08:28
What's the resolution for this product?
Official mallJun 25,2025 PM 17:19
Hello
The resolution of Artist 16 (Gen 2) is 1920 × 1080 (FHD)
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XF***
Goods Jan 20,2025 AM 06:48
When will the pink option be available to purchase?
Official mallJan 20,2025 PM 15:47
Hello
Artist 16 (Gen 2) pink has been discontinued and will not be restocked.
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XF***
Goods Dec 09,2024 PM 20:44
I really love the tablet, but it is advertised as being able to connect to game consoles such as the nintendo switch to play games on, however it doesn't seem to work with mine? I have tried every possible way to connect my tablet and my nintendo switch but it just doesn't want to work, at most i see my switch detects a screen but it doesn't actually show any footage? How is this possible?
Official mallDec 10,2024 PM 17:02
Hello
We're sorry to hear there's a problem with your product. We'd be happy to help you resolve this issue.
Our after-sales team will contact you as soon as possible to confirm the details.
We sincerely hope we can resolve this issue and provide you with a satisfactory shopping experience. Thank you very much for your understanding and cooperation.
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XF***
Goods Nov 21,2024 AM 05:49
Is there a screen protector I can buy for this product? I can't tell if the ones for Artist 16 Pro will work with Artist 16 2nd.
Official mallNov 21,2024 PM 16:39
Hello
The working area of Artist 16 (Gen 2) is different from that of Artist 16 Pro, so the protective film cannot be adapted.
The Artist 16 (Gen 2) protective film is currently out of stock and is expected to be restocked in early February.
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XF***
Customer service Oct 16,2024 AM 06:19
Does it work with Clip Studio Paint ? What's the difference between the Artist 16 2nd Gen and the Artist 13 2nd Gen ? Is this beginner friendly ?
Official mallOct 16,2024 PM 18:04
Hello
Artist 16 (Gen 2) needs to be connected to a computer to use and cannot be used independently. As long as your computer can use Clip Studio Paint, Artist 16 (Gen 2) is also compatible with Artist 15.6 Pro.
If you have no problem using cable connection, then we recommend you to buy it.
Artist 13 (Gen 2) and Artist 16 (Gen 2) are slightly different in size, weight, color gamut and system compatibility. If you want to know the detailed parameter information, you can compare them through the following link.
https://www.xp-pen.com/compare.html
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XF***
Goods Sep 04,2024 AM 08:18
does it allow touchscreen zoom with Krita? Like, do i have to zoom in and out with my mouse or can i use two fingers to zoom and drag?
Official mallSep 04,2024 AM 09:52
Hello
Artist 16 (Gen 2) does not support touch functionality.
Artist Pro 16TP perfectly combines multi-touch and stylus functionality. You can easily zoom in and out of the canvas, rotate the canvas, and navigate more freely with your fingers while painting with the stylus.
https://www.xp-pen. com/store/buy/artist-pro-16tp.html
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XF***
Goods Aug 27,2024 PM 12:49
Will this pen tablet (Artist 16 - Gen2) work using USB-C to USB-C cable on a Window laptop running Windows 11?. The laptop has a USB-C connector.
Official mallAug 27,2024 PM 17:18
Hello
Yes, Artist 16 (Gen 2) supports USB-C cable connection.
Please purchase XPPen's USB-C cable. Other brands of USB-C cables may not be compatible with Artist 16 (Gen 2).
https://www.xp-pen.com/store/buy/usb-c-to-usb-c-cable-for-artist-2nd-gen-series-display.html
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XF***
Goods Mar 19,2024 PM 13:18
does this tablet support Synfig studio?
Official mallMar 19,2024 PM 16:59
Hello
Yes, Artist 16 (Gen 2) is compatible with Synfig studio.
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XF***
Goods Jan 16,2024 AM 02:04
I work better with drawing on digital with my fingers rather than a pen, does this tablet allow the use of finger tips for art?
Official mallJan 16,2024 PM 15:15
Hello
No, the Artist 16 (Gen 2) doesn't have touch functionality so you can't draw with your finger.
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XF***
Goods Dec 14,2023 PM 23:23
What is the ring thing for? (This is my first drawing tablet)
Official mallDec 19,2023 PM 17:13
Hello
Do you mean pen clipper?
If so, it is a tool for refilling.
If not, you can contact us by email and attach photos so that we can better answer you.
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XF***
Goods Jun 03,2023 AM 10:27
What is the response time of this display? It is not listed in the specifications.
Official mallJun 05,2023 PM 12:26
Hello
Artist 16 (Gen 2) Response Time: 25 ms, we will add parameter information in the specification as soon as possible.
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XF***
Goods Feb 17,2023 AM 00:33
would it be compatible with a Moto g power 2021?
Official mallFeb 20,2023 PM 15:55
Yes.
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XF***
Goods Feb 16,2023 AM 08:07
Hello,
Does it come with a pen holder or case? Or should I purchase that separately? Does it always need to be connected through power adapter/cord?
Official mallFeb 20,2023 PM 15:54
Hello, you need to buy a case separately, and it always need to be connected through power adapter/USB cord.
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