Mạ***

Customer service  Jun 25,2018 PM 19:29

Why you don't shipping to việt nam?

Official mallJun 27,2018 PM 17:05

Hello, Mạnh Vũ
thanks for your asking.
Sorry we can't ship to Vietnam because of the customs fee and shipping fee.
Don't worry we have solo distributor in Vietnam, here is the customer service contact information: 0933 109 009
Hope it is helpful to you.

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Se***

Delivery  Jun 11,2018 AM 06:05

Hey
just wondering about how long it'd take to reach Denmark (silly question), since I'm considering buying the product, but don't want to wait 2,5 eternities for it to arrive :)

Official mallJun 12,2018 PM 15:10

Hello, thank you so much for your asking.
It usually takes about 15-30 days to arrive.
Thank you.

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Bo***

Delivery  Jun 10,2018 PM 21:49

Почему ваш продукт не доставляется в Украину? / Why is your product not being delivered to Ukraine?

Official mallJun 12,2018 PM 14:59

Hello, thanks for your asking.
Don't worry we have reseller in Ukraine.
You could buy XP-Pen product from them. Here is the link: http://storexppen.com.ua/
Thank you.

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čč***

Delivery  May 26,2018 AM 04:36

how long will it take to Czech Republic?

Official mallMay 26,2018 AM 11:20

Hello, if shipping Star G430S to Czech Republic, it usually takes about 15-30 days.

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Ma***

Payment  May 24,2018 AM 02:35

Allright so. In Denmark we have this “FEE” Where anything over 12$ i have to pay extra. It Can be from 2$ to maybe 20$ And that completely defeats the purpose of buying a cheap pen. Any way i Can pay only with 5-7$ at a time, or wont i even get a fee? Whats your suggestion?

Official mallMay 24,2018 PM 18:40

Hello, sorry we only support full payment. Sorry we didn't heard this "FEE" policy. And we have experience to ship to Denmark but don't hear this policy.
Thank you.

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Łu***

Customer service  May 22,2018 PM 22:49

I wrote and still do not have an answer ... I am waiting for the ordered tablet over 5 months

Official mallMay 23,2018 AM 10:00

Hello, dear customer
Thanks for contacting us. Could you pls tell us your order number so that we could check it for you?
Looking forward to your reply.

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Ru***

Goods  Apr 17,2018 AM 06:14

I know this is a stupid question, but how this pen is being recharged, when it hasn't any cabel for recharging? Do I need to change batteries? I didnt get this "stylus" thing.

Official mallApr 17,2018 AM 09:56

Hello, Pen 01 can work on Star G430S, and Pen 01 is battery-free stylus, it doesn't need to be charged with battery or charging cable.
Thank you.

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Mo***

Payment  Apr 09,2018 PM 14:27

If i order from the Netherlands is it do i get extra import cost?

Official mallApr 09,2018 PM 15:45

Hello, if buying Star G430S, according to past experience, you didn't need to pay the customs fee to customs office.
Thank you,

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Gu***

Delivery  Apr 01,2018 PM 21:01

Planning to buy this, but i heard some bad reviews about the delivery time. I wonder how long it would take to deliver it to Sweden?

Official mallApr 02,2018 PM 12:03

Hello, yes because we uses small parcel to delivery the Star G430S, so it needs some time to arrive.
But we will release a new service to let you choose faster logistics by paying extra shipping fee.
Thank you so much for your understanding.

Ad***Jul 07,2018 AM 03:55

but how long does it take without the "faster shipping" mode.

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Łu***

Goods  Mar 02,2018 AM 01:37

I am not happy with the purchase because I do not have it yet, Tablet was supposed to be up to 14 days to Poland and I've been crying over 44 ...

Łu***Mar 02,2018 AM 01:39

I am waiting*

Official mallMar 02,2018 AM 11:19

Dear customer
We are so sorry for this situation, because we usually use the small parcel delivery to ship the StarG430S so it needs some time to arrive. Could you pls send us your order information to this mail: lmy@xp-pen.com, so that we could help you solve the problem ASAP.
Thank you so much for your patience.

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Ho***

Delivery  Feb 20,2018 PM 13:50

I apologize for the possibly stupid question but how long will take the delivery if i live in Malaysia.

Official mallFeb 21,2018 AM 11:14

Hi Kinweng, normally, it takes 30-45 days to Malaysia. : )

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Al***

Goods  Jan 24,2018 PM 18:59

Hello,

I had a problem during the usage of the Star G430. I was playing osu! then the stylus suddenly stopped. I had taken out the tip because it left clicked every time I had put it on the tablet. Then, the range decreased, dramatically. The stylus would only work upright, and if I put it in an angle, it would stop because it is too far from the tablet.

It would be nice to get a new one, but I did buy it from eBay for $35.00. But it was working perfectly. Please can I get a new one for free? But I did receive a warranty policy with the purchase, and I did not have it for more than one year, in fact, I’ve had it for two days

Official mallJan 25,2018 PM 17:14

Hello,
thanks for your asking.
Pls uninstall the driver then reboot the computer, don't need to install the driver and test whether the tablet could works normally.
If you want to replace it maybe you need to contact seller in eBay. Thank you so much for your understanding. :D

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