XF***

Customer service  Dec 15,2024 AM 00:14

hi there
is it compatible with paint.net or mspaint?

Official mallDec 16,2024 PM 17:48

Hello

Yes, Star G430S Game Play is compatible with paint.net and mspaint.

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XF***

Customer service  Jul 04,2023 AM 10:37

I was wondering if this tablet supports windows 11?

Official mallJul 04,2023 AM 11:41

Hello

Yes, Star G430S Game Play is compatible with Windows 11.

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XF***

Goods  Jul 12,2022 AM 08:35

Hello! Is a pen also included with the tablet?

Official mallJul 12,2022 PM 14:58

Yes

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XF***

Goods  May 25,2021 AM 01:50

Is the white model Still available, i want it tho it does not have a color option. Meaning that you guys stop selling it?

Official mallMay 25,2021 PM 16:15

Thanks for your inquiry.
The Star G430 doesn't have a white model. You can purchase the black version at https://www.storexppen.com/buy/star-g430s.html
If you have any other questions, please feel free to contact us.

XF***May 27,2021 PM 23:32

wait but i seen others have a white model with a similar body as the G430. https://www.youtube.com/watch?v=971DwNyCIxw

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Ca***

Goods  Jan 05,2021 AM 02:25

I have to click on my mousepad for the pen to draw.

Official mallJan 05,2021 PM 18:59

Thanks for writing to us.
For the issue of your item, could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

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Ca***

Customer service  Nov 20,2020 AM 11:41

Hacen envios a República Dominicana?

Official mallNov 20,2020 PM 16:53

Thanks for your inquiry.
You can purchase our product to República Dominicana at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, you are always welcomed to contact us.

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Di***

Delivery  Aug 24,2020 AM 11:53

How long does it take to arrive if I live in the south of USA?

Official mallAug 24,2020 PM 18:27

Thanks for your inquiry.
We usually need 48-72 hours to process the order.The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Ma***

Goods  Aug 23,2020 AM 10:52

Does the Star G430s work on chromebooks?

Official mallAug 24,2020 PM 18:17

Thanks for your inquiry.
The Star G430s doesn't support Chromebook.
If you have any other question, please feel free to contact us.

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je***

Goods  Jun 26,2020 PM 12:49

how long is the cord

Official mallJun 27,2020 PM 18:37

Thanks for your inquiry.
The length of the cord is 1.5 meters.
If you have any other question, please feel free to contact us.

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Mi***

Goods  Apr 18,2020 AM 10:54

Hello! I was wondering if this device works with Windows Pc/Tablet? And if it doesn’t work, can I return it? Thank you.

Official mallApr 18,2020 AM 10:57

Thanks for your inquiry.
The Star G430S Game Play support supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
Hope this helps.
If you have any other questions, please feel free to contact us.

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ai***

Goods  Apr 08,2020 AM 04:55

Is this item compatible with Pencil 2d?
I've seen my pick of animation apps and I like pencil 2d, so is it compatible with pencil 2d or not? if so recommend something free to go with it!

Official mallApr 08,2020 AM 11:52

Thanks for writing to us.
Yes, the Star G430S Game Play can work with Pencil 2d.
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

ai***Apr 09,2020 AM 05:17

Thanks for answering! Now I will buy this item!

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Me***

Goods  Mar 14,2020 AM 06:06

Hi! I haven’t ordered yet but it would be nice to know if any of these are compatible with iOS devices. And if so can it work on procreate? Thank you.

Official mallMar 14,2020 AM 10:56

Thanks for your inquiry.
The Star G430S Game Play can't work on procreate. It needs to be connected to a computer to work.
Hope this clarfies the issue.
If you have any question, please feel free to let us know. We are always happy to assist you.

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Vi***

Delivery  Jan 20,2020 PM 23:07

Hello, is it possible for me to order this product in white color?

Official mallJan 22,2020 AM 11:08

Thanks for your inquiry.
Sorry, but we don't have a Star G430S Game Play in white color.
Please feel free to contact us if you have more question. We would like to assist you the best we can.

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ma***

Goods  Oct 05,2019 AM 00:16

Hello, I live in Santa Cruz de la Sierra, Bolivia (South America), and I would like to know if you can send me this product (Star G430S) to my country, also the final cost (product, plus the sending cost). Thanks.

Official mallOct 11,2019 PM 12:31

Dear mateo rivero,

Thanks for interested in our product.

Sorry, we don't ship to South America because of customs and freight policy.

If you wish to purchase our products, you can only place orders to our supported countries.

Thank you so much for your understanding.

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Ke***

Customer service  May 20,2019 PM 16:59

do you plan on updating the drivers for the linux users

Official mallMay 20,2019 PM 18:01

Hello Ken Tan, we have plans to update the drivers for Linux users, which are currently under development, thank you for your patience.

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