XF***
Goods Aug 28,2023 AM 04:54
I'm not sure why, but this connector hasn't been working for my tablet. The original 3 in 1 connector that my Artist 12 2nd gen came with worked perfectly but it had broken, and I figured I would get this one because it's easier. But it just flat out doesn't work and I'm getting really desperate for help on this. Is there a reason this is happening?
Official mallAug 28,2023 PM 14:55
Hello,
Thank you for your comment.
We have read your question carefully.
For product issues, can you contact our technical support service@xp-pen.com and describe the problem? They are willing to provide professional help.
We sincerely hope to answer your doubts and provide you with a satisfactory shopping experience. Thank you very much for your understanding and cooperation.
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XF***
Goods Jul 21,2023 AM 06:23
Is this compatible with the xp-pen 15.6?
Official mallJul 24,2023 PM 17:37
Hello
No, Artist (Gen 2) USB-C to USB-C Cable is not compatible with Artist 15.6.
Artist 15.6 does not have a compatible USB-C to USB-C Cable.
We apologize for any inconvenience this may cause you.
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XF***
Goods Jun 01,2023 AM 05:20
hello! Is this cable compatible with a chrome laptop or a android phone with the xp-pen 12 2nd gen tablet?
Official mallJun 01,2023 PM 14:40
Hello
Yes, USB-C to USB-C Cable compatible with Artist 12 (2nd Gen) can be used with your chrome laptop and android phone.
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XF***
Goods May 02,2023 PM 13:10
is there a way to replace the 3 in 1 for a usb c for the artist 12 pro?
Official mallMay 04,2023 PM 14:22
Hello,
No, the 3-in-1 cable you are asking about is not compatible with the Artist 12 Pro.
Correct link:
https://www.xp-pen.com/store/buy/3-in-1-cable-for-artist-10s-13-3-12-15-6-pro.html
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ph***
Goods Feb 27,2023 AM 05:50
Does this work to connect Artist 12 2nd Gen to a 2019 iMac?
Official mallFeb 27,2023 AM 09:23
Yes.
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XF***
Customer service Feb 14,2023 PM 20:17
Is this compatible with a USB TYPE-C 3.2 port on my phone? I'm trying to connect it with my Artist 12 2nd gen
Official mallFeb 20,2023 PM 15:59
Yes, it is compatible with your phone.
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XF***
Goods Jan 26,2023 AM 06:06
Does this cable allow the use of just this single usb-c cable to drive all the functions and power of the Artist 16 2nd gen tablet? Essentially 1 cable instead of the 3-in1 or the power adapter and usb cable? Thx
Official mallJan 29,2023 AM 09:29
Hello, This cable can realize all functions of the 3-in1 cable.
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XF***
Customer service Jan 14,2023 AM 06:34
Would this cable allow me to connect my Artist 16 2nd Generation to my Apple 6th Generation IPad?
Official mallJan 19,2023 PM 23:05
Hello, Our devices can not work with iPad and iPhone.
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XF***
Goods Dec 28,2022 AM 01:22
Hi, how long is this cable? And are there different length options?
Official mallDec 30,2022 AM 09:26
Hello, this cable is 1.5 meters long
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XF***
Goods Dec 28,2022 AM 01:21
Hi, is this cable compatible with the XP Pen Artist 22 (2nd gen)?
Official mallDec 30,2022 AM 09:25
Hello, this cable is incompatible with the XP Pen Artist 22 2nd.
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XF***
Goods Dec 17,2022 AM 04:49
Will this cable work with Artist 13 2nd gen. I haven't been able to find a USB cable that fits in the USB tablet's port.
Official mallDec 21,2022 AM 11:15
Yes
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XF***
Goods Oct 29,2022 AM 04:10
Does this work for the artist10 second gen?
Official mallNov 01,2022 AM 09:05
Yes
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XF***
Customer service Jul 13,2022 PM 12:56
Hi, I bought this cable for my Artist 12 (2nd gen) but when I plug it in nothing shows up on the screen.
Windows detects the tablet and it even turns on and shows xpen logo but then just turns off, the light goes yellow and a "no signal" message appears and I don't know how to fix this.
And yes, I installed all drives.
Official mallJul 18,2022 AM 09:39
You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, we would be much appreciated if you could give us a chance to help you to solve the problems you encountered. XP-PEN Technical support is more helpful, please trust us.
Could you please contact our tech support at service@xp-pen.com with a description or a video of the issue? They are willing to provide professional help.
You can also click the button "Tech Support Chat" in the lower right corner of https://www.xp-pen.com/ to chat with tech customer service in real time (Operation hours: 9:30 AM to 12:30 PM and 2:00 PM to 6:30 PM ( UTC+8 , Mon. to Fri.), Except holidays).
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XF***
Goods Jul 08,2022 AM 01:52
Can i use this type c to type c cable to my artis 15.6 ???
Official mallJul 08,2022 AM 10:23
Hello, this USB-C to USB-C Cable is not compatible with artis 15.6.
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XF***
Goods Jun 21,2022 AM 07:16
Can I use type-c to type-c for Innovator 16?
Official mallJun 24,2022 PM 18:20
Hello, Innovator 16 does not support type-c to type-c.
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