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Customer service Sep 17,2024 PM 20:33

Hi.my tablet says no signal I have a

Official mallSep 18,2024 PM 16:12

Hello

Redmi 9 is not compatible with Artist (Gen 2), so the USB-C to USB-C Cable cannot be connected.

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Goods Sep 09,2024 AM 08:34

Can I use this at the same time Im useing another HDMI cable? My lap top has both HDMI and thunderbolt ports.

Official mallSep 14,2024 PM 14:27

Hello

Do you want to connect two displays?

If so, when there are two displays connected to the same computer, you can only copy one of the displays to the main screen. If you want to copy our product and another display, you need to set our product or another display as the main screen first, and then select it as the copy screen.

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Customer service Aug 23,2024 PM 23:57

Hello!
I wanted to know if this will work for a artist 12 gen 2 to get it to connect to a macbook pro 2. I am having trouble getting the screen to appear on the tablet, it keeps coming up as no signal every time. I even got an adapter to see if it will work then, but I'm still getting the same issue.

Official mallAug 26,2024 PM 18:08

Hello

Yes, this USB-C cable is compatible with Artist 12 (Gen 2).

Regarding connection issues, the technical team will contact you as soon as possible to provide professional assistance.

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Customer service Aug 17,2024 PM 16:04

Can this be used for the Artist 13.3 Pro?

Official mallAug 19,2024 PM 17:49

Hi

No, the USB-C to USB-C Cable is not compatible with Artist 13.3 Pro.

Artist 13.3 Pro only supports the 3-in-1 cable connection.

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Goods Aug 14,2024 PM 22:18

Does this cable allow an Artist 12 Pen Display (2nd Gen) to connect with a MacBook Air?

Official mallAug 16,2024 PM 15:59

Hello

As long as your MacBook Air has a fully functional USB-C port, this USB-C to USB-C Cable is compatible with your device.

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Goods Aug 04,2024 AM 10:22

Is this cable compatible with my MacBook Pro m1 with the Artist 12 Pro Display Tablet?

Official mallAug 05,2024 PM 14:43

Hello

No, Artist 12 Pro only supports 3-in-1 cable connection. USB-C to USB-C Cable is not compatible with Artist 12 Pro.

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Goods Jul 24,2024 AM 04:39

does it work for the 15.6 pro

Official mallJul 24,2024 PM 12:24

Hello

No, Artist 15.6 Pro only supports 3-in-1 cable connection.

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Goods Jun 06,2024 PM 22:04

Quería saber si este cable (USB-C to USB-C Cable for Artist (Gen 2) Series Pen Display) sería bien para mí artist 16 gen 2 y es para mí celular creo que es un android es de la marca OPPO

Official mallJun 07,2024 PM 16:58

Hello

No, this TYPE-C to TYPE-C cable is not compatible with Artist Pro 16 (Gen 2).

Here is the link to the TYPE-C to TYPE-C cable for Artist Pro 16 (Gen 2).

https://www.xp-pen.com/store/buy/usb-c-to-usb-c-cable-for-artist-16-pro-gen2.html

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Goods Jun 02,2024 PM 12:35

is this cable suitable for artist 22r pro?

Official mallJun 03,2024 PM 17:57

Hello

Yes, it is compatible with Artist 22R Pro.

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Goods May 30,2024 AM 07:19

Would this work if all other USB-C USB-C cables I've tried haven't worked to get my Artist 10 gen 2 to connect to my macbook?

Official mallMay 30,2024 PM 15:40

Hello

Yes, we recommend that you use the XPPen-compatible USB-C cable.

Other brands of USB-C cables may not be compatible with our products.

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Goods Mar 18,2024 AM 00:09

My desktop doesn't have USB-C. Would this cable work if I plug it in a USB 3.1 port with a USB-C to USB adapter?

Official mallMar 19,2024 PM 16:54

Hello

No, the full-power C cable can only be connected directly to the computer. Please purchase a three-in-one cable for connection.

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Goods Jan 04,2024 PM 19:16

Hi! Will it work with the USB-C SuperSpeed port (not Thunderbolt or DisplayPort)?
I have only this port on my laptop, although not sure if it will work.

Official mallJan 05,2024 PM 17:44

Hello

If you just use a USB-C cable to transfer data, it will be compatible with your computer.

If the customer wants to use a USB-C cable to connect Artist (Gen 2) series products, your computer's USB-C interface needs to support display.

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Goods Dec 22,2023 PM 22:34

Is this cable compatible with the XP Pen Artist 16 (2nd Gen)?

Official mallDec 25,2023 PM 18:20

Hello

Yes, it is compatible with Artist 16 (2nd Gen).

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Customer service Dec 03,2023 PM 21:42

Okay now that I know that it doesn't work with a samsung galaxy A12 but is it compatible with a Samsung Galaxy Zflip 3?

Official mallDec 06,2023 PM 16:06

Hello

No, Samsung Galaxy Zflip 3 is not compatible with Artist (Gen 2).

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