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Goods Mar 28,2025 AM 07:14

I brought this for my Arist 13 (Gen 2) with my laptop that has the right port. It powers on but saids it has no signal.

Official mallMar 28,2025 PM 14:13

Hello! Sorry for the inconvenience! Please send an email to the address service@xp-pen.com so our technical support team will help as soon as possible. Thanks!

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Goods Mar 23,2025 AM 00:41

Does this work if my laptop does not support Thunderbolt or DisplayPort?
Also are there any delivery options for the UK or Ireland?

Official mallMar 24,2025 PM 14:14

Hello

No, this USB-C to USB-C Cable is not compatible with your laptop.

Below is the link to the official XPPen UK online store.

https://www.storexppen.co.uk/

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Goods Jan 28,2025 AM 09:37

Hello. I want to connect to my MacBook with my XP Pen artist 10 gen 2, will this cable help me do that? and will the my drawing program show up on the XP Pen tablet or not? if not then its fine, if yes then may I get some directions on that? ive searched everywhere for an answer but I didn't find anything that's compatible because I am using my Macbook. Thank you for your time.

Official mallJan 28,2025 PM 12:23

Hello

If your MacBook only has a USB-C port, you can purchase that USB-C to USB-C Cable connection.

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Goods Dec 31,2024 AM 11:17

Is there a compatible extension cable for this? I need it to be much longer than it is.

Official mallJan 02,2025 PM 16:07

Hello

We currently do not have an extension cable for USB-C to USB-C Cable.

We apologize for the inconvenience.

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Goods Dec 04,2024 AM 11:54

Is this listed on amazon?

Official mallDec 04,2024 PM 18:33

Hello

Amazon official store does not sell this USB-C to USB-C Cable.

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Customer service Oct 13,2024 AM 04:09

Will this USB C to C cord allow me to connect my Artist 12 2nd Gen drawing tablet to my ChromeBook? I just received my drawing tablet and connected it to my Chromebook with a USB C to C cord i had for my iphone but the light turned from blue to orange and the drawing table says no signal.

Official mallOct 14,2024 PM 17:30

Hello

Yes, this USB-C to USB-C Cable can connect Artist 12 (Gen 2) to your Chromebook.

Other brands of USB-C to USB-C Cable are not compatible with our product.

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Ke***

Goods Sep 26,2024 AM 04:23

if i buy this: " USB-C to USB-C Cable for Artist (Gen 2) Series Pen Display " then this " random cable USB-C extension " from product amazon anywhere to combine this it will work ? or cable will burn ? I got a bit worry... that why I asked.

Official mallSep 26,2024 PM 14:21

Hello

We do not recommend using extension cords from other brands, as they may not be compatible.

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Ke***

Goods Sep 25,2024 AM 11:36

If this cable is short to PC Cabinet I can use a... USB-C Extension Cable ? does it will work ?

Official mallSep 25,2024 PM 15:29

Hello

We are very sorry that there is no USB-C extension cable for Artist (Gen 2) series.

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Ke***

Goods Sep 25,2024 AM 11:33

how is size, in this cable distance ? My PC cabinet is far and I want to pull to there to see.

Official mallSep 25,2024 PM 15:28

Hello

The length of this USB-C to USB-C Cable is 1.5 meters.

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Goods Sep 22,2024 PM 15:53

Hello, I'd like to ask what type of USB-C cable this is. Is it a 3.2 Gen 2 or a 3.1 Gen 1 or a 3.1 Gen 2 or another cable? What data transfer speed does it have? Also sorry if I'm using these terms wrong, I'm not too much of a tech person, thanks in advance

Official mallSep 23,2024 PM 14:54

Hello

This USB-C to USB-C Cable is a full-featured USB-C to USB-C Cable that can transmit video, USB data, audio and charging at the same time.

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Customer service Sep 17,2024 PM 20:34

I have an Redmi 9 will the cable work

Official mallSep 18,2024 PM 16:12

Hello

Redmi 9 is not compatible with Artist (Gen 2), so the USB-C to USB-C Cable cannot be connected.

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Customer service Sep 17,2024 PM 20:33

Hi.my tablet says no signal I have a

Official mallSep 18,2024 PM 16:12

Hello

Redmi 9 is not compatible with Artist (Gen 2), so the USB-C to USB-C Cable cannot be connected.

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Goods Sep 09,2024 AM 08:34

Can I use this at the same time Im useing another HDMI cable? My lap top has both HDMI and thunderbolt ports.

Official mallSep 14,2024 PM 14:27

Hello

Do you want to connect two displays?

If so, when there are two displays connected to the same computer, you can only copy one of the displays to the main screen. If you want to copy our product and another display, you need to set our product or another display as the main screen first, and then select it as the copy screen.

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Customer service Aug 23,2024 PM 23:57

Hello!
I wanted to know if this will work for a artist 12 gen 2 to get it to connect to a macbook pro 2. I am having trouble getting the screen to appear on the tablet, it keeps coming up as no signal every time. I even got an adapter to see if it will work then, but I'm still getting the same issue.

Official mallAug 26,2024 PM 18:08

Hello

Yes, this USB-C cable is compatible with Artist 12 (Gen 2).

Regarding connection issues, the technical team will contact you as soon as possible to provide professional assistance.

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