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Goods Dec 10,2021 AM 09:23

Is this tablet or any of your tablets compatible with Windows 11?

Official mallDec 10,2021 PM 15:56

Hello, if you need to make your tablet compatible with windows11, you need to download the latest driver at https://www.xp-pen.com/download/index. Have a nice day : )

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Goods Dec 10,2021 AM 03:06

Also, can you draw on it like a tablet? And is it easy to download Photoshop or other programs like it?

Official mallDec 10,2021 PM 16:22

Hello, our tablet supports Windows® 10/8/7, Linux (Detailed versions), and Mac OS X® 10.10 (and higher). It is also compatible with popular digital art software, including Adobe® Photoshop®, Illustrator ®, SAI®, CDR®, GIMP®, Krita®, Medibang®, Fire Alpaca® and Blender® 3D.

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Goods Dec 09,2021 PM 19:05

I'm thinking of buying a tablet or setup like this. My question is, can someone like me who as little experience with digital media can get to easily?

Official mallDec 10,2021 PM 16:53

Hello, our tablet is very easy to use, even for someone who has little experience with digital media. You can also watch the instructional video we posted on the YouTube channel. If you need further assistance, please feel free to let us know.

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Goods Dec 08,2021 PM 18:34

Is there any settings for the Artist 12 (2nd Gen) Display to support people who draw lefthanded, just like the Deco Pro?

Official mallDec 10,2021 PM 16:24

Hello, our tablet supports left-handed people to use. Thank you!

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Goods Nov 19,2021 AM 11:35

Hello. Is Artist 12 2nd generation compatible with Xiaomi note 10 pro?

Official mallNov 19,2021 PM 12:14

Hello! Yes, it's compatible :)

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Customer service Nov 07,2021 PM 16:59

My new Artist 12 (2nd gen) show No signal.
I tried on 3 computers but same.
anyhelp?

Official mallNov 11,2021 PM 12:01

Hello! We are sorry for the inconvenience! Please write an email to our tech support service@xp-pen.com for more troubleshoot processes. In the email, please include how the cords are connected so we can help soon. :D

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Customer service Nov 06,2021 AM 11:06

I have a compatible android but I can't make the tablet buttons like zoom in and zoom or any of the other buttons work. How can I make them work?

Official mallNov 11,2021 AM 11:32

Hello! Thanks for contacting us! There is no tablet driver for the Android system so the tablet buttons cannot work as customized. If you have further questions, please contact our tech support by sending an email to service@xp-pen.com.

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Goods Oct 11,2021 AM 00:26

La Artist 12 2nd gen deice que es compatible con android por lo tanto ¿se puede conectar sin dificutad a un smartphone o tableta?

Official mallOct 11,2021 PM 17:42

Thanks for your inquiry.
You can check our Artist 12 (2nd Gen) compatible list with Android (USB3.1 DP1.2) at https://www.xp-pen.com/product/1069.html
If you have any other questions, please feel free to contact us.

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Delivery Sep 30,2021 AM 08:31

Hello! I got an alert stating that I had to complete the payment on October 1st, will it be ready to pre-order then?

Official mallOct 07,2021 PM 12:00

We accept payments by all major credit cards and PayPal. You can choose another payment method. After the payment is completed, your order will be processed. We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 3-7 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package is shipped. The shipping time of pre-sale product refers to the product page.
If you have any other questions, please feel free to contact us.

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Customer service Sep 23,2021 PM 13:12

Where can I get the usb c cable for the Artist 12 2nd Gen? It says it supports it but I dont see it included.

Official mallSep 24,2021 PM 17:11

Thanks for your inquiry.
You can purchase the USB-C to USB-C cable for Artist 12 (2nd Gen) at https://www.storexppen.com/buy/acw03.html
If you have any other questions, please feel free to contact us.

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Goods Sep 23,2021 AM 09:48

weight? comes with stand or not? if no stand, what is the suggested stand?

Official mallSep 23,2021 PM 18:22

Thanks for your inquiry.
The weight of Artist 12 (2nd Gen) included with the packing box is 1.6kg. It doesn't come with a stand, you can purchase the AC42 display stand for it at https://www.storexppen.com/buy/74.html
If you have any other questions, you are always welcomed to contact us.

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