Ul***
Customer service Apr 26,2023 PM 23:59
Hello, are there different pens that are compatible with the 16tp display? For example from newer models?
Official mallApr 27,2023 PM 12:23
Hello
Currently we only have the PH02 Battery-free Stylus compatible with the Artist Pro 16TP.
Link: https://www.xp-pen.com/store/buy/ph02-battery-free-stylus.html
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XF***
Goods Nov 18,2022 PM 23:24
Does this tablet come with the stand or is that an additional purchase?
Official mallNov 21,2022 AM 11:24
Hello, Artist Pro 16TP does not come with a stand, you need to buy it additional.
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XF***
Goods Sep 30,2022 AM 07:57
I'm in need of a replacement pen for this drawing monitor. Where can I purchase the PH2-D stylus? Please advise.
Official mallOct 09,2022 AM 09:31
Hello，
Buy here: https://www.storexppen.com/buy/ph02.html
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XF***
Customer service Jul 14,2022 PM 21:28
Is this compatible with Affinity Designer and Affinity Photo?
Official mallJul 18,2022 AM 09:37
Yes, our tablet is Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, and Affinity Designer and Affinity Photo.
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XF***
Goods Mar 17,2022 AM 07:30
Is it expected that this tablet with the multitouch function will be released in other screen sizes?
Official mallMar 17,2022 AM 10:53
Hello,
Our products that support multi-touch function are only Artist Pro 16TP, and we have no plans to launch new products with this function.
Thanks
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Oc***
Customer service Dec 25,2021 PM 14:40
can you use the xp pen artist pro 16tp to 3d sculpt with software like maya or z brush?
Official mallDec 27,2021 AM 11:07
Hello,
Yes, artist pro 16tp can be used for 3d sculpting, and can work with ZBrush&Maya.
If you have any other questions, please feel free to contact us.
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XF***
Goods Dec 22,2021 PM 16:43
When would this be back in stoke?
Official mallDec 24,2021 PM 14:49
Thanks for your inquiry.
The Artist Pro 16TP is out of stocks and the restock date is uncertain at the moment.
You can leave your email here and once Artist Pro 16TP gets restocked we will send you a notification email.
Hope this helpful to you.
If you have any question, please feel free to let us know. We are always happy to assist you.
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Ha***
Goods Dec 07,2021 PM 12:24
I had some trouble with the multi-touch function for this tablet, and every time I tried to rotate or turn, it kept the action from my main desktop than the tablet. How to fix the issue?
Official mallDec 07,2021 PM 14:08
Hello! Please open the computer display setting and change the tablet monitor to the main display.
For further questions, feel free to contact the online support chat from https://www.xp-pen.com/ or write an email to address service@xp-pen.com then wait for a reply. Thanks!
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XF***
Goods Dec 06,2021 PM 13:57
There's a question above asking whether or not this tablet works on Galaxy Note 20, and the answer was yes, but I don't think that's entirely true. It would connect and works, but no pressure sensitivity.
I have just made the purchase last week, and I've been trying to get this tablet to work on my Android Galaxy Tab S7+ and Galaxy Note 9, neither of them shows any pressure sensitivity. It behaves like a finger on a touch screen, 16TP doesn't seem to recognize the pen as a pressure sensitive stylus. Sketchbook Pro, Clip Studio, Infinite Painter, MediBang Paint, none of them have pressure sensitivity.
I am a professional comic book artist, I got 16TP hoping that I'd be able to just carry my phone and 16TP when I travel. Unless someone can help me get it to work, then I'm afraid that I'd have to return this.
Official mallDec 06,2021 PM 14:13
Hello! Sorry for the inconvenience! Please send an email to the address service@xp-pen.com so our technical support team will help soon. Thanks!
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XF***
Goods Oct 17,2021 AM 01:03
What cable do I need to connect this tablet to a computer with HDMI?
Official mallOct 18,2021 PM 18:24
You can use the 2 in 1 cable to connect the HDMI port and it also supports USB-C to USB-C connection.
If you have any other questions, please feel free to contact us.
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XF***
Goods Sep 21,2021 PM 17:14
I see that it doesn't come with a display stand. Could you say to me which stand model is compatible with Artist Pro 16TP?
Official mallSep 22,2021 PM 16:57
Thanks for your inquiry.
You can purchase the AC18 display stand for Artist Pro 16TP at https://www.storexppen.com/buy/38.html
If you have any other questions, please feel free to contact us.
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XF***
Goods Aug 17,2021 AM 05:37
Please consider adding support for one of your battery-free styluses with 2 side buttons (PA6, etc.) for this display. 2 side buttons has been a standard for a long time. It doesn't make sense to suddenly not include it.
Official mallAug 17,2021 PM 18:00
Thanks for your feedback.
We value your suggestions a lot and please rest assured that we will keep improving our product.
Have a nice day:)
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XF***
Goods Aug 17,2021 AM 05:27
Is this compatible with the Samsung Galaxy Note20 Ultra?
Official mallAug 17,2021 PM 17:56
Thanks for your inquiry.
Yes, the Artist Pro 16TP can work with Samsung Galaxy Note20 Ultra.
If you have any other questions, please feel free to contact us.
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XF***
Goods Aug 16,2021 PM 16:59
Can another stylus be used? I need one with 2 side buttons. Your PH02 that this comes with only has 1.
Official mallAug 16,2021 PM 19:38
Thanks for your inquiry.
Only the PH02 battery-free stylus can work with Artist Pro 16TP.
If you have any other questions, please feel free to contact us.
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XF***
Goods Aug 15,2021 AM 08:52
Does this device have a screen protector?
Official mallAug 17,2021 PM 19:23
The Artist Pro 16TP doesn't come with a screen protector. And it doesn't require a screen protector, it adopts a "Non-grainy" and "Anti-glare" AG glass screen, which will not scratch and have a paper-like feel when drawing.
If you have any other questions, please feel free to contact us.
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