XF***

Goods  Mar 21,2025 AM 04:22

Will this screen protector also work for the Artist Pro 24 Gen2?

Official mallMar 21,2025 PM 14:56

No, only compatible with Artist 24 Pro

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XF***

Customer service  Aug 03,2024 AM 03:48

How do I remove the protector screen that came with the screen when I first bought it?

Official mallAug 05,2024 PM 14:45

Hello,

Please follow the video tutorial below.

How to remove it: https://www.youtube.com/watch?v=Dxl-di9HzDk

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XF***

Goods  Dec 30,2022 AM 06:06

If I purchase the Graphic display and also include the protective film as well as a single purchase, does that mean you will apply the film for me or I will have to do it on my own?

Official mallDec 30,2022 AM 09:43

Hello, you need to stick to the protective film by yourself.

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Ra***

Goods  Jan 16,2022 PM 13:50

I live in Nepal and I ordered Artist 24(Non-Pro) in the Christmas sale through a friend who lives in the US. I am planning to order a screen protector (using reship service). So my question is Will this screen Protector Fit for Artist 24 (Non-Pro)? I'll be ordering a screen protector for Artist 24 and my old 22 Epro. Please Reply.

Official mallJan 22,2022 AM 11:24

Thank you for your inquiry.

The protective film of Artist 24 Pro cannot be used on Artist 24, but the screen of the Artist24 screen comes with a protective film during production, so you do not need to buy more for it

If you have any other question, please feel free to contact us, have a nice day:)

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XF***

Goods  Nov 17,2021 AM 06:23

Please provide a screen protector that is textured! Many artists (and that is your target customer base here) like to have a paper like tactile experience that simulates a true pen and paper feel but by not providing such a screen protector is VERY unfortunate.

Official mallNov 17,2021 PM 16:04

Thanks for writing to us. In XP-PEN, we care about the customer's experience in the use of our product, and we really want to help you do something to erase your concerns on using our product. We value your suggestions a lot and please rest assured that we will keep updating our accessories such as textured screen protectors, etc.
If you have any other questions, please feel free to contact us.

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XF***

Goods  Oct 05,2021 PM 21:42

Hello, I bought a replacement protector for my XP-PEN. Install the protector as indicated and I was able to eliminate the bubbles, but this makes more scratches than the original. It is incredible, in a day of work my screen has more stripes than in a year and a half working with the original! Additionally, the original is matte and does not reflect as much.

If I remove the film and work on the glass, will it deteriorate forever?

Official mallOct 07,2021 PM 12:28

Thanks for your inquiry.
The drawing display can be used without a screen protector.
If you have any other questions, please feel free to contact us.

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XF***

Goods  Sep 18,2021 PM 18:08

Is this screen protector textured? I'd really like to have a paper like screen protector but I'm not sure if this one has the texture I want

Official mallSep 22,2021 PM 16:51

Sorry that we don't have a textured screen protector for Artist 24 Pro at the moment, or you can buy a suitable screen protector on Amazon.
If you have any other questions, please feel free to contact us.

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XF***

Delivery  Aug 16,2021 PM 13:16

Hi! Was wondering why this doesn't come up when I change the location on the website to Australia?
Do you know when it will start shipping to Australia again?

Official mallAug 16,2021 PM 19:37

Thanks for your inquiry.
You can purchase our product to Australia at https://www.storexp-pen.com.au/
If you have any other questions, please feel free to contact us.

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XF***

Goods  Jul 25,2021 AM 05:47

Does the Artist 24 Pro come with a pre-installed screen protector? Is this a replacement for that original screen protector or a layover for the one that is pre-installed?

How does one go about removing the pre-installed protectors?

Official mallJul 26,2021 PM 19:26

Thanks for your inquiry.
Our Artist 24pro comes with a pre-installed screen protector. And you can purchase the replacement screen protector to replace the original one at https://www.storexppen.com/buy/170.html
Here is the link to the screen protector installation tutorial: https://www.youtube.com/watch?v=_9p7WF8jmyM
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

XF***Jul 27,2021 AM 07:48

This is just the installation. How does one remove the original film? It is very hard to even see the seam and I am afraid of damaging the tablet trying to remove it.

The tablet protector screen scratches VERY easily and I am getting incredibly frustrated at how easily the protector gets scratched.

Official mallJul 27,2021 PM 19:24

You should be able to lift up on one of the corners (think of it as a phone screen protector.)
In general, scratches are made on the protective film. You can remove the current film and use the pen on the glass directly or apply a new film later: https://www.storexppen.com/buy/170.html

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XF***

Delivery  May 19,2021 PM 19:46

Hello, is it possible to get this product on amazon / any other reseller ?
Since i am currently from argentina, and there are ways to get the product to my country via amazon, regardless of the unavailability
But i cant find any way to get it via this method
Thank you !

Official mallMay 20,2021 PM 14:40

Thanks for your inquiry.
You can purchase our product to Argentina at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have further questions, please feel free to contact us.

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Ak***

Goods  Mar 06,2021 AM 05:44

How does the extra layer effect my drawing/pen capabilities?

Official mallMar 06,2021 PM 12:22

Thanks for your inquiry.
Our anti-glare screen protector has a texture feeling to make your workflow smoother and perform better.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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