XF***

Customer service Oct 29,2021 AM 03:07

so...what if I'm left handed?

XF***Oct 30,2021 AM 03:36

feels bad man

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XF***

Goods Oct 16,2021 PM 22:33

This question may sound a bit silly, but since I'm kind of a beginner to these products I was wondering-
Is this basically like a second monitor to the computer, but one that you can use a stylus on (for like drawing and stuff) since it's a "display"?
I was wondering because of how it might be compatible with certain softwares, like "Oh, does it only work with this app? Or would it work on any, since it's a display?"

Official mallOct 18,2021 PM 17:54

Yes, our drawing display supports mirror and extended mode. You can directly drawing on the surface of the display and it also can be used as a second monitor. Our tablet supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D, and more.

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XF***

Goods Sep 25,2021 AM 02:22

I know this sounds silly, but the drawing tablet here is the exact same one as the non-anniversary edition, right? That one still is marked at $400, while this one with more product is cheaper, it's a bit confusing.

Official mallSep 27,2021 PM 18:28

Yes, the Innovator Display 16 Anniversary Edition comes with all the necessary accessories that are the same as the regular edition. And it also comes with special accessories, such as Fenix Sticker Pack, Branding Blue Pen, Postcard Set, Fenix Keyring etc.
If you need further assistance, please feel free to let us know.

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XF***

Goods Jun 30,2021 AM 03:27

Do y’all have any drawing tablets that don’t need to be connected to a computer?

Official mallJul 01,2021 PM 14:10

Thanks for your inquiry.
The Innovator Display 16 Anniversary Edition is not a stand-alone product. It needs to be connected to a computer to work.
Please feel free to let us know if you have other questions, we are glad to help.

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XF***

Goods Jun 28,2021 AM 05:16

Do you have to connect it to a computer or can you use it without a computer and does it work better with the computer or does it work the sam with or without?

Official mallJun 28,2021 PM 14:54

Thanks for your inquiry.
The Innovator Display 16 Anniversary Edition needs to be connected to a computer to work. It's not a standalone product.
It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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Mi***

Goods Feb 01,2021 AM 05:04

I have a computer with no hdmi slots so i bought an hdmi to usb converter but the tablet says it has no signal. Does the converter not work and the cable has to be plugged into an hdmi slot?

Official mallFeb 01,2021 PM 15:33

Thanks for your inquiry.
Our drawing display support connecting the device with an HDMI to USB converter.
Could you please contact our tech support at service@xp-pen.com with a description or a video of the no signal issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

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Si***

Delivery Dec 04,2020 AM 02:26

how long will it take from the date of order to ship to Canada ??

Official mallDec 04,2020 PM 22:24

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time to Canada is about 9-15 days. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Si***

Customer service Dec 02,2020 AM 09:20

Does the innovator-16 come with any software if purchased from Canada ??

Official mallDec 02,2020 PM 21:33

Thanks for your support.
Yes, if you purchase the innovator-16, then you can follow these two steps,
First, open the link of the redemption software: https://www.xp-pen.com/verify/index, and log in to the account of the official website
Second, enter your product serial number to redeem it.
Hope it is helpful to you.
If you have any other questions, you can always contact us. We are happy to help our customers : )

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Se***

Goods Nov 27,2020 PM 12:01

My friend bought one recently and said that the tilt seems to malfunction when near about an inch from the edge of the drawing tablet. I also saw some reviews that seemed to have this problem . . . Will all of the Innovator 16 be like this?

Official mallNov 27,2020 PM 17:34

Thanks for your inquiry.
For the tilt malfunction issue of your friend's display, have your friend contact our tech support: service@xp-pen.com to express the problem of your product? Our tech support team are always stand by to help.
Please know that all our products are 100% tested for quality assurance and we provide 18 months warranty for our products, which starts from the date of purchase.
If you have further question, please let us know. We will try our best to help you.

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We***

Customer service Nov 23,2020 AM 00:56

May I know how the warranty works in Canada? Thanks

Official mallNov 23,2020 PM 17:29

We provide 18 months warranty for our tablet, and the accessories like the pen have a three months warranty, which starts from the date of purchase.
Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html
If you have further questions, please feel free to contact us.

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M ***

Goods Nov 19,2020 AM 11:33

Can I use this tablet for animating with TVPaint?

Official mallNov 19,2020 PM 17:18

Thanks for your inquiry.
Yes, our Innovator Display 16 Anniversary Edition can work with TVPaint.
If you have any other question, please feel free to contact us.

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Zo***

Customer service Nov 08,2020 PM 12:57

I rotated the display to 180 to be more left-handed friendly, and when I saw that my laptop screen had rotated too, I changed it back to 0 since I don't want my laptop screen to be upside down. when I looked back at the Innovator, it's display had shrunk. The entire screen display is now only about half of the Innovator screen, and the shrunken display is only in the center of the screen. Additionally, because of this problem, wherever I put the pen, it doesn't show up where I touch now that the display isn't filling the screen. Why did this happen and how can it be remedied? I only got this tablet three days ago, so it would be a huge disappointment if now my Innovator is stuck having a screen smaller than my laptop.

Official mallNov 09,2020 PM 18:57

Thanks for writing to us.
Please go to the display setting in the system control panel and amend the resolution to 1920*1080.
Hope this helpful to you.
If you have other questions, please feel free to contact us.

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Pa***

Customer service Sep 14,2020 AM 11:54

I cant use my Innovator on my laptop (Windows 10/64 bit). I connected the cables. installed the latest driver, disabled,enabled, and updated the USB ports. Restarted the laptop. And nothing works. My laptop is treating the Innovator as a second display screen rather than a drawing tablet, making the stylus useless. I also replaced the stylus' nub, just in case it was a stylus issue. When I finish installing the driver, the driver interface doesn't want to start up. it keeps prompting me "WARNING: plug in the tablet", even though the device is turned on and the USB port is recognizing it.

Official mallSep 14,2020 PM 16:48

We're sorry to hear that you are having some trouble with your item.
You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue? They are willing to provide professional help. Thanks for your cooperation and understanding.

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Se***

Goods Sep 10,2020 AM 03:04

Do you sell gift cards?

Official mallSep 10,2020 PM 14:23

Thanks for your inquiry.
Sorry, but we do not sell gift cards separately.
If you require further assistance, please feel free to contact us.

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