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Goods  Sep 01,2020 PM 13:26

Hi. Is the XP-PEN Innovator 16 on sale at amazon.ca (Canada) - https://www.amazon.ca/gp/product/B08BCH43J7/ref=ox_sc_act_title_1?smid=AABH22FTN87KM&psc=1 -- the same one as the "15th Anniversary Edition" sold on amazon.com (USA) - https://www.amazon.com/gp/product/B08DKLYPTC/ref=ox_sc_act_title_1?smid=AABH22FTN87KM&psc=1

... the one that comes with the Blue Pen, Fenix Keyring, Fenix Sticker Pack, Postcard Set and most importantly the Golden Ticket ?

Thanks for your help.

Official mallSep 01,2020 PM 17:48

Thanks for your inquiry.
Please note that the Innovator Display 16 Anniversary Edition is not available on our Amazon CA store.
You can purchase the Innovator Display 16 Anniversary Edition to Canada at https://www.storexppen.com/buy/innovator-16-anniversary.html
If you have any other questions, please feel free to contact us.

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Goods  Aug 21,2020 AM 05:03

Is there any way to color calibrate the tablet screen? Is a color calibration tool like SpyderPro required, or is there another manual way to calibrate without any tools? I'm a little hesitant on buying XP-PEN tablets (but I love the design of the Innovator 16 and wish to have a screen/display tablet) because I've seen reviews on tablets like the 15.6 and others that don't come color calibrated.

Official mallAug 22,2020 PM 12:13

Thanks for your inquiry.
Yes, our Innovator display 16 has a color calibrate function.
If you have any other questions, please feel free to contact us.

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To***

Goods  Aug 18,2020 AM 09:13

Will you be providing a driver update to fix the tilt issue with the pen not reaching the last inch of the screen? Also, there seems to be an issue with the pen strokes skipping when applying varying pressure on a fast pen stroke. I'm assuming a driver update can remedy these problems.

Official mallAug 18,2020 PM 14:30

Thanks for your inquiry.
For the issue of your pen, could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

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Ge***

Goods  Aug 17,2020 AM 08:33

¿Can it. Sent or delivers to puerto rico?

Official mallAug 17,2020 PM 19:41

Thanks for your inquiry.
Yes, we can ship to Puerto Rico. You can purchase the Innovator Display 16 at the link: https://www.storexppen.com/buy/118.html. Please select country to Puerto Rico.
If you have any other questions, please feel free to contact us.

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To***

Goods  Aug 15,2020 AM 05:20

Do you have plans on selling the Innovator 16 with an upgraded screen resolution?

Official mallAug 15,2020 AM 10:56

Thanks for your inquiry.
Yes, an upgraded screen resolution for 16 inches display is on our R&D list.
If you need further assistance, you are welcomed to contact us again

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To***

Goods  Aug 15,2020 AM 05:19

What is the back of the Innovator 16 made of? is it metal or plastic? Thank you.

Official mallAug 15,2020 AM 10:42

Thanks for your inquiry.
The back of Innovator Display 16 is made by Aluminum Alloy.
If you have any other questions, please feel free to contact us.

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Wi***

Goods  Aug 10,2020 PM 12:04

Can the USB power cable be plugged into the computer for power, instead of the USB adapter?

Official mallAug 10,2020 PM 17:35

Thanks for your inquiry.
If your computer's USB port support 5V/2A output, then the power adapter is not required to be connected all the time.
If you have any other question, please feel free to contact us.

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om***

Customer service  Aug 07,2020 AM 07:39

Hi will this be able to be used as a stand alone object or does it have to be connected to a laptop?

Official mallAug 07,2020 PM 14:05

Thanks for your inquiry.
The Innovator Display 16 is not a stand alone product, it needs to be connected to a computer to work.
If you have any other questions, you are always welcomed to contact us.

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Gr***

Goods  Jul 23,2020 PM 23:04

All of the pictures i've seen for this is that the buttons are on the left. I'm left handed and I think they would be in the way. Can you flip the tablet the other way (essentially upside down) and will it still be functional?

Official mallJul 24,2020 PM 14:19

Thanks for your inquiry.
Yes, our Innovator display 16 supports 0, 90, 180 or 270 degrees rotation.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Ma***

Goods  Jul 17,2020 AM 02:44

Does this tablet need to be connected to a laptop or computer to run/work? Can I use the tablet by itself?

Official mallJul 17,2020 PM 14:13

Thanks for your inquiry.
Our Innovator Display 16 needs to be connected to a computer to work. It's not a standalone product.
If you have any other questions, please feel free to contact us.

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Ku***

Goods  Jul 16,2020 PM 23:02

I haven't downloaded the manual yet, but can you flip the controls/display via driver for left-handed use? I assume that you can, but wanted to make sure before purchasing when available through Amazon.

Official mallJul 17,2020 PM 14:08

Thanks for your inquiry.
Yes, the Innovator Display 16 supports 0, 90, 180 or 270 degrees rotation.
If you have any other questions, please feel free to contact us.

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To***

Goods  Jul 16,2020 PM 16:00

What is the weight of the tablet? and I have heard that the new stylus comes with an improved initial activation force (https://essentialpicks.com/xp-pen-innovator-16-vs-xp-pen-artist-15-6-pro-comparison/) is that true?

Official mallJul 16,2020 PM 18:41

Thanks for your inquiry.
The weight of Innovator display 16 is 1.4 kg. It comes with a PA5 stylus and it has a better initial activation force than PA2 stylus.
If you have any other questions, please feel free to contact us.

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ru***

Goods  Jul 15,2020 AM 09:14

how long is the shipping time for a us-city

Official mallJul 15,2020 PM 14:24

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days.The tracking info usually appears within 2 days after the package shipped.The shipping time of pre-sale product refer to the product page.

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Lo***

Goods  Jul 13,2020 AM 01:10

While I was skimming through the manual pdf I noticed that it mentioned an ID160F-E model of the Innovator 16. Will that model be a new and improved version of the ID160F version of the Innovator 16? If that is, what new features will it have?

Official mallJul 13,2020 PM 14:50

Thanks for your inquiry.
The only difference between ID160F and ID160F-E modes is the F-E model comes with a PE2 stylus which has an easer at the back of stylus. And ID160F-E has not been sold.
If you have any other question, please feel free to contact us.

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Mi***

Goods  Jul 10,2020 AM 11:23

When will the Innovator 16 be available on Amazon? I really don't want to wait 15-30 days for shipment.

Official mallJul 10,2020 PM 14:04

Thanks for your inquiry.
The Innovator display 16 will be available on Amazon at the end of July.
Our shipping time to the US is currently 5-12days.
Please feel free to contact us if you have more question.

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