XF***

Goods  Sep 07,2021 AM 06:28

Is this tablet compatible with the MacBook Air M1 Chip? I see that it can work with OSX but I'm worried about that if I buy this, it will not be compatible with the new Macbooks M1 chip... I can't find anything explicitly stating if this tablet would work with the M1 Chip or not so I decided to ask.

Official mallSep 07,2021 PM 16:00

Thanks for your inquiry.
Yes, our Innovator 16 can work with MacBook Air M1. It supports Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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XF***

Goods  Jul 22,2021 AM 02:54

I use the XP-Pen Deco Pro graphics tablet with my Mac Pro desktop computer. Can I connect the XP Pen Innovator Display 16 to the same Mac Pro computer and use it as a second monitor, extended display, not mirroring? And I can I continue to use the Deco Pro tablet with the first monitor at the same time?

For best workflow, I would use the Deco Pro as my mouse for my web browser and other apps displayed on monitor 1, and I would draw in Adobe photoshop on the Innovator 16 display (monitor 2). Even better, I would move photoshop back and forth from monitor 1 to the Innovator Display throughout the day.

Official mallJul 22,2021 PM 12:30

Thanks for your inquiry.
Yes, the Innovator display can be used as a second monitor. And the Deco pro can work with Innovator display 16 simultaneously.
If you require further assistance, you are always welcomed to write to us again.

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XF***

Goods  Jul 06,2021 AM 00:10

Why can't I see this product for sale at XP Pen Vietnam? To find out, this product is only sold in some countries. Thanks.

Official mallJul 06,2021 PM 17:25

Thanks for your inquiry.
Sorry, but Innovator Display 16 isn't available to Vietnam at the moment.
Apologizes for the inconvenience caused.
If you have any other questions, please feel free to contact us.

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XF***

Goods  Jul 01,2021 AM 04:06

Hello! so i’ve been recently looking into screened tablets, i’m still doing research but this one will be on the top of my list. i do have a HP Laptop that is Windows ten, would the tablet still work with this kind of laptop? i’ve been seeing a lot of answers that it necessarily only works with a computer, not sure what computer means in some terms. another question is if this comes with a pen, a connecter/cable to connect it and/or a glove at all? thank you for the reply in advance and sorry for the long questionnaire!

Official mallJul 01,2021 PM 14:51

Thanks for your inquiry.
Yes, the Innovator Display 16 can work with HP Laptop in Windows 10. And it comes with all the necessary accessories like a stylus, cables, a stand and a glove.
If you have any other questions, please feel free to contact us.

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G ***

Goods  Apr 08,2021 AM 05:17

Are there any screen protectors available for the Innovator 16?

Official mallApr 08,2021 PM 15:03

Thanks for your inquiry.
Sorry, but we don't sell the screen protector for Innovator 16 at the moment. May I advise you to purchase the Artist 15.6pro screen protector at https://www.storexppen.com/buy/79.html. This screen protector can cover the working area of Innovator display 16.
Hope this helps.
If you have further questions, please feel free to contact us.

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La***

Goods  Mar 28,2021 AM 11:25

Does this tablet have left-handed support?

Official mallMar 29,2021 PM 15:20

Thanks for your inquiry.
Yes, our Innovator Display 16 supports 0, 90, 180, or 270 degrees rotation for a left-handed user.
If you have any other questions, please feel free to contact us.

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Av***

Customer service  Feb 07,2021 AM 05:27

what kind of laptop do you recommend I use with this tablet?

Official mallFeb 08,2021 PM 14:08

Thanks for your inquiry.
We don't have a laptop recommendation. Our tablet supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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Al***

Goods  Nov 23,2020 PM 20:58

The Innovator Display 16 comes with a replaceable anti-glare optical film?

Official mallNov 24,2020 PM 16:04

Thanks for your inquiry.
Yes, the Innovator Display 16 comes with a pre-installed replaceable anti-glare optical film.
If you have any other questions, please feel free to contact us.

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Ba***

Goods  Nov 10,2020 AM 08:15

i have a surface pro 7, which runs windows 8 are they compatable? if not, can you list which devices are?

Official mallNov 10,2020 AM 09:44

Thanks for your inquiry.
Our tablet isn't compatible with surface pro 7. It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

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Be***

Payment  Nov 05,2020 AM 05:37

can you lower the pricing on the innovator 16? we can't afford the tablet and we really want it so plz?

Official mallNov 05,2020 PM 14:13

Thanks for your inquiry.
During Black Friday, we will offer discounts for Innovator display 16.
If you have any other questions, please feel free to contact us.

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Lu***

Delivery  Oct 30,2020 PM 20:02

Hi there, do you ship to Czechia? I cannot seem to find Innovator 16 in any store here in Czech Republic yet, which is weird... Except for one online store where I can get this tablet for rediculously high price - 17990 Czech crowns which is roughly USD770,- (FYI)!
Thank you for reply

Official mallOct 31,2020 PM 15:51

Thanks for your inquiry.
You can purchase our product to Czech Republic at https://www.storexppen.eu/
If you have any other questions, please feel free to contact us.

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Dr***

Goods  Oct 07,2020 AM 11:13

I have a question about it being a stand alone, so ive been looking for a drawing tablet that doesnt need a pc or laptop to connect to. Im hoping this doesnt need to be connected to one in order to work

Official mallOct 07,2020 PM 14:09

Thanks for your inquiry.
Our XP-Pen G640S Android, Deco 01 V2, Deco Pro S & M, Deco mini 4&7 and G960S&G960S Plus can be connected to the Android phones. Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products need to be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Jo***

Goods  Sep 11,2020 AM 00:59

Hello, I’m considering buying the innovator 16 for myself, however I only have a Windows Surface Pro. It runs Windows 10, so are these products compatible? Would I need to buy any adapters?

Official mallSep 11,2020 PM 18:19

Thanks for your inquiry.
Our tablet doesn't compatible with Surface pro. Hope this clarifies the issue.
If you have any other questions, please feel free to contact us.

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Sc***

Goods  Sep 05,2020 AM 09:59

I have looked up some setup videos and tutorials online to see how these work and I really can't find anything. I take it that there has to be an open HDMI port on your computer (I have a desktop with one HDMI port) to connect this to. What if that connection is already being used for my main monitor? If I want to be able to see on my regular computer monitor and the screen of the tablet at the same time, do I need to have a computer that has two HDMI outlets for dual monitor support?

Official mallSep 05,2020 PM 19:48

Thanks for your inquiry.
If your computer doesn't have an extra HDMI port then you need to purchase an HDMI to USB adapter to connect our display.
If you have any other questions, please feel free to contact us.

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Em***

Customer service  Sep 05,2020 AM 06:19

Can it be used with a Chromebook or an Andriod device?

Official mallSep 05,2020 PM 19:44

Thanks for your inquiry.
Our Innovator 16 supports Chrome OS is lower than 83.X version(not included). It doesn't work with Android devices.
If you have any other questions, please feel free to contact us.

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