Ar***

Payment Jun 03,2020 AM 03:07

I've tryed to pay 3 times and each time says somethung went wrong, could you tell me if there is any problem with the payment plataform?

Official mallJun 03,2020 AM 09:38

Thanks for writing to us.
We accept payments by all major credit cards and PayPal. You can choose another payment method.
Hope your problem will be solved early.
If you have any other questions, please feel free to contact us.

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Ca***

Delivery Jun 02,2020 PM 13:30

How long is delivery the only option is free shipping if i'm not mistaken

Official mallJun 02,2020 PM 14:09

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 7-15 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
The shipping time of pre-sale product refer to the product page.
If you have any other questions, please feel free to contact us

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We***

Goods Jun 02,2020 AM 09:12

Can I use the pen display along with a regular monitor as a secondary monitor?

Official mallJun 02,2020 AM 09:45

Thanks for your inquiry.
Yes, our artist drawing display can be used as a secondary monitor.
If you have any other questions, please feel free to contact us.

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ro***

Goods Jun 01,2020 PM 23:13

Is there a way to change the color of the Red Dial Wheel to black? Red is too distracting.

Official mallJun 02,2020 AM 09:44

Thanks for your inquiry.
Sorry, but we don't have a Black Dial Wheel version of Artist 24pro.
If you have any other questions, please feel free to contact us.

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Jo***

Payment Jun 01,2020 PM 14:59

Why doesn't my purchase show up on the website in any way, when PayPal and my bank account, and my email show that the product has been ordered?

Official mallJun 01,2020 PM 18:53

Thanks for writing to us.
Your order#WEBUS-2005291108002979 has been associated with your account.
If you have any other question, please feel free to contact us.

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ro***

Goods Jun 01,2020 PM 13:56

Will there ever be a version of the Pen Like the "PH2 pen" that has an eraser for this model?

Official mallJun 01,2020 PM 18:52

Thanks for your inquiry.
Sorry, but a PH2 stylus with an eraser is not on our R&D list.
If you have any other question, please feel free to contact us.

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ro***

Goods Jun 01,2020 PM 13:06

How does this display reduce parallax? What new technology in the display allows it to have the same performance as a full-laminated screen? Does this screen have a reduced amount of space between the display, and the glass than the previous models, Yes or no?

Official mallJun 01,2020 PM 18:15

Thanks for your inquiry.
Yes, our Artist24 pro adopts a new technology reduced amount of space between the display. It isn't a full-laminated screen, but it has the same performance as a full-laminated screen with almost no parallax.
If you have any other questions, please feel free to contact us.

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Ga***

Delivery Jun 01,2020 AM 10:39

Are you able to ship this drawing tablet to Canada?

Official mallJun 01,2020 PM 18:05

Thanks for your inquiry.
Our drawing display can be shipped to Canada.
If you want to purchase the display, please email us at shop@xp-pen.com, then we will let you know how to place the order.

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Oc***

Goods Jun 01,2020 AM 09:02

Is this an IPS display?

Official mallJun 01,2020 PM 18:06

Thanks for writing to us.
Yes, the screen of Artist 24pro is IPS display.
If you have further questions, please feel free to contact us.

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Vi***

Delivery May 31,2020 PM 18:35

Can Artist 24 Pro be delivered to Russia? If Yes, what is the delivery cost and what is the delivery time?

Official mallJun 01,2020 PM 18:01

Thanks for writing to us.
You can purchase the Artist 24pro to Russia at the link: https://pt.aliexpress.com/item/4001091162598.html?spm=a2g03.12010612.8148356.1.4f335ab9DTpaBj
Regarding the shipping time and delivery cost you can contact the seller in there.
If you have any other questions, please feel free to contact us.

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De***

Goods May 31,2020 PM 15:46

Can this pen display be hooked up onto an Ergonomic Arm support?

Official mallJun 01,2020 PM 17:57

Thanks for your inquiry.
Yes, the Artist 24pro can be hooked up onto an Ergonomic Arm.
If you have any other questions, please feel free to contact us.

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Le***

Goods May 30,2020 AM 01:58

Is the screen laminated to minimize the gap between the pen-tip and the screen surface?

Official mallMay 30,2020 PM 14:51

Thanks for your inquiry.
The screen of Artist24pro uses a new technology that has the same performance as a full-laminated screen with almost no parallax.
If you have any other questions, please feel free to contact us.

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Jo***

Goods May 30,2020 AM 01:22

Is the screen bonded like the 12 pro?

Official mallMay 30,2020 PM 14:51

Thanks for your inquiry.
The screen of Artist24pro uses a new technology that has the same performance as a full-laminated screen with almost no parallax.
If you have any other questions, please feel free to contact us.

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