GI***

Goods  Jul 27,2021 AM 06:38

Hello!

Would the Artist Display 24 Pro require my laptop's display resolution to be set to 2560x1440 ppi in order to make seamless use of the Pro's 2K display? I ask because my laptop does not have 2560x1440 ppi listed as a display resolution. The closest I can get to such a display resolution using my laptop is 2560x1600 ppi.

Official mallJul 27,2021 PM 19:38

Thanks for your inquiry.
The Artist Display 24 Pro doesn't require to be set to 2560x1440 ppi in order to make seamless use of the Pro's 2K display. It can work well with a 2560x1600 ppi computer.
If you need further assistance, please feel free to contact us. We are always happy to help you.

GI***Jul 29,2021 AM 03:03

Thank you for clarifying! Before purchasing the Artist Display 24 Pro, I just want to make sure that I will not have any issues with its display where there are unusable "black borders" in either the horizontal or vertical direction due to a difference in my laptop's Windows 10-supported resolution settings and the Display 24 Pro's supported resolution settings.

Does the Display 24 Pro have independent resolution settings that I can access via its control panel? Or, would I have to adjust its display resolution using my laptop's Windows 10 Settings control panel?

Official mallJul 29,2021 PM 18:47

The Artist 24pro doesn't have independent resolution settings, you can customize your working area on the driver. The resolution can only be set on the computer setting control panel.
If you need further assistance, you are welcome to email us again.

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XF***

Customer service  Jun 17,2021 AM 06:47

It is 18 months of guarantee, if I buy the one year of guarantee this is added to the total of 30 months of guarantee?

Official mallJun 17,2021 PM 16:04

Thanks for your inquiry.
Yes, if you purchase the extended warranty then the total warranty period is 30 months.
Please refer to our warranty policy for more details about the warranty: https://www.storexppen.com/article/6.html
If you have further questions, please feel free to contact us.

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XF***

Goods  Apr 20,2021 AM 06:50

Can the Artist 24 Pro be attached to a VESA monitor arm instead of the provided tilt stand?

Official mallApr 20,2021 PM 14:14

Thank you for your inquiry.
Yes, the Artist Display 24 Pro is compatible with 75*75 mm Vesa mount.
If you have any other questions, please feel free to contact us.

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Dr***

Goods  Feb 11,2021 PM 23:22

Does this tablet work with Mac OS Catalina? Are there any extra steps involved to make the drivers work properly? I ask because I am upgrading due to failure of my current manufacturing company to update their drivers to current software. How often does XP Pen update their drivers to meet current standards?

Official mallFeb 12,2021 PM 22:05

Thanks for your inquiry.
Yes, our Artist 24 pro can work with Mac OS Catalina. It supports Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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Br***

Goods  Feb 09,2021 PM 12:26

Recently the company that makes my tablet no longer make the pen that is compatible and is forcing me to purchase a new tablet. If I purchased a Artist 24 Pro would you continue to support your product with such things as pens or do you discontinue them after a few years?

Official mallFeb 09,2021 PM 14:14

Thanks for your inquiry.
Yes, we will continue to support the stylus for Artist 24 pro, even if it will no longer be sold.
We still support a P02 stylus for Artist 16pro which has been discontinued.
If you require further assistance, please feel free to contact us.

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Jo***

Goods  Feb 08,2021 PM 13:06

Will the 24 Pro be compatible/ work well with a 1060 GTX 6GB graphics card? Will it run smoothly?

Official mallFeb 08,2021 PM 14:15

Thanks for your inquiry.
Yes, Artist 24 Pro can work well with a 1060 GTX 6GB graphics card computer. It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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am***

Goods  Feb 06,2021 AM 01:42

Does this model support Flicker Free and Low Blue-Light technology?

Official mallFeb 06,2021 PM 14:12

Thanks for your inquiry.
It doesn't support Flicker-Free and Low Blue-Light technology. It comes with an anti-glare screen protector.
If you have any other questions, please feel free to contact us.

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Cr***

Goods  Dec 02,2020 PM 16:36

Hi I just ordered the Artist Display 24 Pro and forgot to ask will I able to use the full 2k resolution with a Geforce GTX 1070 graphic card? My laptop says it is a full HD. I have had mixed answers when researching this. Some people told me it will function, some say I can only go up to Full HD and it'll be blurry. Others said it didn't matter what my laptop was since it's a separate screen. I'm just wondering since I quickly got it during the Black Friday Sale. Also if it is the situation that it can only go Full HD thus being blurry am I able to return and get the Artist Display 22R Pro at the Black Friday deal of $559.99. I'm from the US and noticed the page hasn't updated so I'm a little confuse on time zones.

Official mallDec 03,2020 PM 15:52

Thank you for your inquiry.
Artist 24pro can display 2K resolution on its screen in extended mode. If you use the mirror model, it can only display Full HD, because your laptop can only support Full HD.
If you have other questions, please feel free to contact us.

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De***

Goods  Nov 28,2020 AM 04:18

I live in Romania. Can you make the delivery here too? Thanks!

Official mallNov 28,2020 PM 17:18

Thanks for writing to us.
You can purchase our product to Romania at https://www.storexppen.eu/
If you have any other questions, please feel free to contact us.

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Hu***

Goods  Nov 24,2020 AM 03:39

Are screen protectors available for the AD 24 Pro?

Official mallNov 24,2020 PM 16:14

Thanks for your inquiry.
Sorry that we don't sell the screen protector for Artist 24 Pro at the moment, or you can buy a suitable screen protector on Amazon.
Thank you for your understanding.
If you have any other questions, please feel free to contact us.

Hu***Nov 24,2020 PM 22:47

The only seller on Amazon is known for exceptionally long ship times. I'd have to assume they'll be shipping a thin protector over a long distance.

Official mallNov 25,2020 PM 15:43

Our screen protector for Artist 24pro will be available next month.
Thank you for your patience.

Hu***Nov 26,2020 AM 01:19

Awesome, thanks for the heads up.

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Na***

Delivery  Nov 22,2020 AM 06:14

I live in Canada. I assume all prices are in USD. If I bought one do you have stock within Canada you can ship to me? I really don't want to be dinged by extra import fees. Those can be high on items like this.

Ri***Nov 22,2020 PM 18:19

Same here need info to order

Official mallNov 23,2020 PM 17:15

Thanks for writing to us.
All prices in our store are listed in US dollar. We are an international company, therefore it is more convenient and suitable for customers to purchase with USD.
If you are purchasing with other currency, your bank statement would automatically show in your currency in accordance to the exchange rate at that time.
Sorry, but we don't have a warehouse in Canada. We provide free shipping to the US and Canada except in some remote areas.
If you have any other questions, please feel free to contact us.

Le***Nov 24,2020 AM 05:11

I live in Canada as well, my credit card didn't go through paying successfully. Paypal charged me an extra 4% which I honestly didn't expect the price to go that high. Where do I apply a refund?

Official mallNov 25,2020 PM 15:42

To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com for your cancel order reuqest.They will get back to you asap.

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Fe***

Customer service  Nov 14,2020 AM 02:08

How do you manage to deliver what is quite possible the best customer service in the world?:)

Official mallNov 14,2020 PM 17:26

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
We provide 18 months warranty for our tablet, and our enthusiastic and timely customer service team always serves our dear customer with the best spirit.
If you require further assistance, please feel free to contact us. We would like to help you out as much as we are able to.

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Ja***

Delivery  Nov 12,2020 PM 12:06

Hey, I have a few questions. 1st, are the artists display 24 pro's pre-made? 2nd, how long does it take to make? 3d, how long does it take to deliver if pre-made? 4th, if not pre-made how long does it take to deliver? Thank you for your time.

Official mallNov 12,2020 PM 16:52

Thanks for your inquiry.
Yes, the Artist 24pro is pre-made in stock item.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Ia***

Goods  Nov 06,2020 PM 17:34

Hello Xp-pen, I was considering getting the artist pro 24 tablet display model along side a desk arm mounting system. I was wandering if the current stand that the display comes with is modular and may be removed in favor of mounting the tablet to a desk arm mount. I’d also like to inquire about the weight of the tablet so that I may find a proper desk arm mount that is able to support the tablet’s weight.

~Thanks in advance.

Official mallNov 09,2020 PM 18:52

Thanks for your inquiry.
Yes, our Artist 24pro can be mounted on 75*75mm VESA standard Ergotron arm.
The original stand comes with the display can be removed. The weight of Artist 24pro is 7kg.
If you have other questions, please feel free to contact us.

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To***

Goods  Nov 03,2020 AM 04:32

How much longer until you will have the extra textured screen protector available for the 24Pro? I thought it was going to be available soon. When can we expect to see it so that we can order them?

Official mallNov 03,2020 PM 17:16

Thanks for your inquiry.
Sorry that we don't sell the screen protector for Artist 24 Pro at the moment, or you can buy a suitable screen protector on Amazon.
Thank you for your understanding.
If you have any other questions, please feel free to contact us.

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