XF***

Customer service  May 30,2025 AM 09:10

Hey!

I have an artist 12 and I want to click the option of the artist 12 for this pencil but it doesn’t let me, it’s sold out ? If that’s the case, I’d there any other model that can work with my artist 12?

Official mallJun 04,2025 PM 17:48

Hello

This stylus is out of stock for the time being and is expected to be restocked in mid-July.

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XF***

Customer service  Apr 15,2025 PM 16:41

I have a g960s plus and the stylus continues to draw for a second after I lift my pen from the tablet surface. I've tried to look up how to repair it online, but it requires opening the pen. Is there any way I can get a replacement?

Official mallApr 16,2025 AM 10:00

Hello

We're sorry to hear that you are having some trouble with your products. We would like to help you solve it.

The technical team will contact you as soon as possible to provide you with professional assistance.

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XF***

Goods  Mar 12,2025 PM 15:00

Hello! At the top of the purchase page, it says this PH02 Stylus is compatible with the DECO 02, Star G960S Plus, Artist 12, and Artist Pro 16TP tablets. The P06 Stylus has been discontinued, so I thought I might purchase this one as a replacement. On January 17, 2025, XP Pen answered another user's inquiry regarding this stylus and the Artist 12, saying it was compatible. I checked Amazon for user reviews, who also confirmed that to be true. But now, on February 5, 2025, XP Pen answered a user's inquiry, saying this stylus WAS NOT compatible with the Artist 12.

So which is it? I'm happy to make a purchase if it means I can continue using my Artist 12. But if it proves to actually be incompatible, I'll send it back and look to take my business elsewhere.

Official mallMar 12,2025 PM 15:10

Hello

Due to different production times, Artist 12 has slight differences.

Please contact the technical team to confirm your Artist 12 version so that you can confirm your Artist 12 compatible stylus model.

service@xp-pen.com

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XF***

Customer service  Feb 14,2025 PM 15:30

If I select the Artist 12 option, is it going to be compatible with my Artist 12 (1st gen) tablet? It looks like multiple people have asked this, and the answer was yes, except the most recent one was told no? The P06 isn't being sold anymore, this seems to be the only option, so I really hope that was just a mistake and this does in fact work with what it's advertised to work with.

Official mallFeb 14,2025 PM 17:37

Hello

Please contact the technical team to confirm your Artist 12 version.

service@xp-pen.com

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XF***

Goods  Feb 13,2025 AM 05:31

how come I can't select the option for artist pro 16 tp on this pen, are yall sold out?

Official mallFeb 13,2025 PM 12:29

Hello

Artist Pro 16TP stylus is now back in stock and you can purchase it directly.

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XF***

Goods  Feb 03,2025 AM 06:08

hallo, I am looking for a pen Stylus compatible to Artist 12. A technician of yours asked me to send a screenshot of win QC from my pc. So she said only P06 suits to my artist 12.
After this, could you please ensure me if the PH02 matches to my Artist 12?
Thank you very much

Official mallFeb 05,2025 PM 16:51

Hello

The PH02 Battery-free Stylus is not compatible with your Artist 12.

The P06 has been discontinued and is not available for sale.

We apologize for the inconvenience.

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XF***

Goods  Jan 17,2025 AM 07:57

Is the stylus compatible with the Artist 12?

Official mallJan 17,2025 AM 11:22

Hello

Yes, it is compatible with Artist 12.

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XF***

Goods  Dec 21,2024 AM 07:00

is this the ONLY stylus compatible with ArtistPro 16tp?

Official mallDec 23,2024 PM 18:27

Hello

Yes, the PH02 Battery-free Stylus is the only stylus compatible with the Artist Pro 16TP.

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Zu***

Customer service  Jul 12,2022 AM 11:57

Looks like I have the same issues as the two people having replacement duds. Mine is DOA and only shows full pressure when I'm hovering. What's worse is that the eraser part doesn't even work because my original pen has pressure issues. My pen display is the 16TP. Someone needs to check quality control for these pens.

Official mallJul 13,2022 AM 10:04

Thanks for your review.
We have read your review carefully. In XP-PEN, we care about the customer's experience in the use of our product, and we strive to provide even better products and services, and your opinion can bring us here.
For the issue of your item, could you please contact our tech support at service@xp-pen.com with a description or a video of the issue? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

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XF***

Goods  Jul 01,2022 PM 17:42

I have bought two now as replacement for my 16tp pen neither have worked, both show full pressure when the screen is not even touched. Is this really the replacement??

Official mallJul 04,2022 AM 10:48

Thanks for your review.
For the issue of your item, could you please contact our tech support at service@xp-pen.com with a description or a video of the issue? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

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XF***

Goods  May 06,2022 PM 22:20

I have a Deco 01 V2, is this stylus compatible?

Official mallMay 09,2022 PM 14:27

Hello, Deco 01 V2 only work with P05/ P05S Battery-free Stylus.

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XF***

Goods  Dec 01,2021 AM 02:26

Would this work with Artist 12 pro tablet?

Official mallDec 01,2021 AM 09:47

Hello, PH02 only works with Star G960S Plus while Artist 12 Pro works with PA2 stylus. Thanks!

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XF***

Goods  Aug 16,2021 PM 21:55

Is it compatible with the G960S star tablet?

Official mallAug 17,2021 PM 17:33

The PH02 Battery-free Stylus isn't compatible with Star G960S.
You can purchase the PH03 Battery-free Stylus for Star G960S at https://www.storexppen.com/buy/ph03.html
If you have any other questions, please feel free to contact us.

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XF***

Goods  Jul 31,2021 AM 01:03

Are there replacement nibs available for this stylus yet? I'm considering purchasing the 16TP and I also wanted to order replacement nibs at the same time. Please advise.

Official mallAug 02,2021 PM 18:21

Thanks for your inquiry.
You can purchase the PH02 replacement nibs at https://www.storexppen.com/buy/49.html
If you have any other questions, please feel free to contact us. We'd be happy to help you.

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tu***

Goods  Apr 20,2021 PM 17:38

will this stylus work with the Artist 24 pro?

Official mallApr 21,2021 PM 18:03

Thanks for your inquiry.
Only the PA2 Battery-free Stylus can work with Artist 24 pro and you can purchase it at https://www.storexppen.com/buy/pa2.html
If you have any other question, please feel free to contact us.

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