XF***

Goods  Jun 27,2023 AM 09:47

I just started noticing my screen starting to get scratches on it from my tablet pen and I can feel the scratches when drawing. Would the protective screen help alleviate this issue?

Official mallJun 27,2023 PM 14:16

Hello,

When you unbox your tablet, there are two screen protectors: one with a tab so you can remove it, and one that protects the screen from scratches when some scratches appear on the screen When normal, you can replace it for drawing.

Currently your screen is not damaged but the protective film has bubbles.

We recommend that you purchase a new screen protector for replacement.

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XF***

Goods  Sep 21,2021 AM 04:08

Does this feel like paper when I draw on it? If It dosent do you have one that does?

Official mallSep 22,2021 PM 16:55

This screen protector is the same as the original screen protector that comes with the Artist 12pro.
If you have any other questions, please feel free to contact us.

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Do***

Goods  Feb 23,2021 PM 20:17

To use this film, do you have to take off the clear layer off the tablet first before applying this? Or is something you apply on top of everything. (If that makes sense).

Official mallFeb 24,2021 PM 19:27

Thanks for your inquiry.
This is the link to the tutorial on applying protective film: https://www.youtube.com/watch?v=_9p7WF8jmyM
If you have any other questions, please feel free to contact us.

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Ka***

Goods  Oct 12,2020 AM 03:08

Can you repair a cracked screen on the Artist 12? Thank you.

Official mallOct 12,2020 PM 15:38

Thank you for writing to us.
Yes, we do have a solution for a cracked screen display. For the requirement of repairing the screen, please feel free to contact our customer service at shop@xp-pen.com. Our relevant college will contact you as soon as possible.If you have any other questions, please feel free to contact us.

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Br***

Goods  Aug 27,2020 AM 09:21

Hello, I'm really hoping you guys got this kind of question before: I got a tiny dent in my Artist Pro 12 screen. If I purchased the protective film and applied it, would I still feel the dent when I glide my pen over it?

Official mallAug 27,2020 PM 14:10

Thanks for your inquiry.
Sorry, but the protective film can't make up the dent.
If you require further assistance, please feel free to contact us.

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Da***

Goods  Apr 29,2020 AM 10:04

I can't understand the cabling instructions for a connection between the Artist 12 Pro and an iMac. There is no HDMI port on my iMac and if the extra cable with a USB plug on one end and an HDMI plug on the other is supposed to be an HDMI adapter cord, none of the other plugs on the cords supplied fit into the HDMI female connector.

Official mallApr 29,2020 PM 15:16

Thanks for writing to us.
If your Mac doesn't come with an HDMI port. You need to purchase a Mac HDMI to USB-C adapter for connection.
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

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